We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Roofing Contractors

          Trinity Roofing and Construction Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Roofing Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Trinity Roofing installed a new roofing for my house last March 2021. About 12/10/22 I found my ceiling with a yellow discoloration and it is wet, turns out to be a leak from the less than 2 year old roof. Trinity gave a 3 year warranty to the roofing. I called two employees including Andrew W. at ************* as well as with Grace D*** at ***** ******** and repeated left a voicemail on the days after 12/10/22 but no call back from both persons. I also sent email to Andrew W. at and the email respond said "FAILURE NOTICE...sorry, we are unable to deliver your message to . Also sent email to Grace D***which yahoo said "delivery to the following recipient failed permanently". It is unacceptable that these persons are not answering their responsibility with ensuring to fulfill their warranty at all. I hope the BBB will help with these concerns.

          • Initial Complaint

            10/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Trinity roofing installed a complete tear off roof replacement in March of 2021. Have a leak in front of house for roughly 4 weeks now. Leaking thru ceiling. Have a three year warranty on the roof, and have called several times. Have left multiple messages and sent messages thru website. No one has called back or attempted to contact me in any way. Will not even pick up company phone. I have tried all numbers associated with company. Even emailed a company employee by the name of Grace D****, and received no reply. Would like them to contact me to make the necessary repairs.

          • Initial Complaint

            09/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Trinity replaced the roof on the house. The people that they hired did a terrible job. ( even the 4th manager of this area this year agreed. ) The crew that was here in Jan.(2022) knew there were problems with the roof but didn't contact anyone to see what to do about it. They just slapped the new shingles on as fast as they could over the problem spots & left. They did the job in 1 day! Now I'm trying to get the roof fixed the way it should be to no avail. The manager in Winter Park won't even return my calls. I would appreciate any help you can do for me. They have already been paid in full. Thanks for your help in advance.

          • Initial Complaint

            07/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We had our roof installed last year. On the contract, it states we will get a Warranty -********************************** warranty. I have been told for over a year that it was filed, and the paperwork is coming. I just called *************, and they said no warranty was filed. It is clearly stated in our contract, not sure what to do.

          • Initial Complaint

            03/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had Trinity roofing replace the roof on my home after they knocked on my door and convinced me that hail damage caused in a storm in October 2020 warranted the replacement of my roof. The county inspector and insurance company agreed. Since the much delayed start of the project due to their poor communication and lack of materials, they started 4 months late.Thank you for the updated letter dated 3/7/2022. As discussed in the email exchange below, I have asked your company's representatives on 4 separate occasions via email, multiple phone calls, and many text messages inquiring in regards to Trinity Roofing and Contruction's plans to complete and closeout the roofing contract at *********************************************. The roof as you can see in the attached pictures does not meet code, contract, nor quality requirements. I was told on 3/17/2022 that your company was scheduled to complete the repair on 3/11/2022. This was information I got in a text from your PM who sold me the contract. On March 7th 2022, I sent multiple pictures showing the unfinished and damaged issues. One January 21st 2022 I sent those same pictures to the PM via text. As you can see, the results clearly do not meet what the contract states. As I stated in the email previously and repeated to your PM on March 17 2022, the responsibility of all repairs needed to the home as a result of the unfinished job shall rest solely on Trinity roofing and Construction.  My insurance company has confirmed payment can be released once the job is complete as described clearly in the contract. Volusia County permitting office has also been made aware of the issue and is awaiting our response. Also, the BBB places a Revocation on your business for the following: On 11/18/2021 this company's accreditation in BBB was revoked by BBB's Board of Directors due to unresolved complaint(s). As a Disabled Veteran, and customer I'd really like to see this resolved in the most professional and expeditious manner. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1121 Solana Ave

          Winter Park, FL 32789-2318

          Get Directions
          Visit Website
          (407) 930-9266

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.