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11 Customer Reviews
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Review from Karol P
2 stars01/31/2025
I was the Realtor representing the Seller. The Buyer had *** do their inspection. The only reason I am giving BPG 2 stars is because the inspector was friendly. The Buyer's ********* both attended the inspection. The inspector noted great alarm w/ outlets that were "pigtailed" copper to aluminum. 80 units in this condo complex had this upgrade in wiring 1 year ago w/ a licensed & reputable electric company. The *** hired this company so all units would be in compliance for their insurance company. Permits were pulled & the county inspected & passed all 80 units. We had documentation, even stickers on the electric panel showing date w/ passed sticker from the county. Despite this documentation, the *** inspector went beyond the scope of his expertise & said outlets were not to current standards (he failed to provide any photos of the outlets in his report). His wording was alarming & scared the buyer to the point this deal almost fell apart.If that were not enough, 5 days after the inspection, a water pipe to the exterior hose burst, causing extensive water damage. The inspector had photos in the report of his hand attempting to turn the k*** on the hose shut-off. He said he tried very hard & "couldn't get it to move." The next day, there was a hard freeze. 3 days later, when the temperature went up, the pipe burst. Also, the main water shut off didn't work properly, although the seller never had a problem w/ it prior. I called the inspector to report this & provided photos of damage. He said he would share w/ his manager & have claims ***** contact me. No one ever did. So I called the claims ***** 2 days later & they said no claim was on file. So, I asked for a claim to be started. I was told I would receive a call within ***** hours. Fast forward 8 days & still NO call. I called the main # again & was told someone would contact me that day. No call. As a realtor in the business 20+ yrs, I will NEVER use BPG again & will share this experience w/ other realtors.Review from Hayley W
1 star12/23/2024
BUYERS BEWARE. Like the other reviews state they do not honor their agreements or have any type of integrity. The home inspector did not fully inspect my home. He missed an entire closet that contained the well tank and the water heater. This mistake cost me thousands of dollar. Buyers do not use this company!
BPG Inspection, LLC Response
12/26/2024
We always hate to hear of any unhappy customer, however we have worked with Ms. **** extensively over the last several months and it is quite clear that all of her concerns are either outside the scope of an inspection or are already action items in her inspection report. Despite the lack of merit of her concerns, we also already refunded her fee in light of her dissapointment prior to her leaving this negative review.Review from KE H
2 stars11/30/2024
I am giving two stars only because of my inspectors friendliness. However, multiple visible items were missed or overlooked and not mentioned as potential problems or actual issues on my inspection report. My entire bathroom had to be demolished including the subfloor due to water damage and mold in the shower and under the toilet. Both of the areas of water intrusion or damage were visible to the eye if a thorough inspection was done. A portion of my basement had to be professional waterproofed and molded wood removed due to water intrusion. I believe the corner of the basement was not checked because a small item was in the way and not moved. Upon further time in the home it was discovered by a plumber that the main water shut off valve was completely broken and the second shut off was leaking. It was noted that I should have my newer furnace serviced for a small amount of moisture in the unit, but I was told its likely not a big deal. I was also told the humidifier wasnt working because it was likely backed up and should also be serviced. My HVAC installer stated the furnace wasnt even hooked up correctly and my humidifier did not have proper wiring and that is why it was not working. My inspector spent a lot of time examining the furnace, but lacked the actual knowledge to identify these issues correctly. I will be $15,000.00 into remodels since buying my home just a few months ago. I fear for the next thing I will find in my home, as I dont think my inspection was as thorough as I believed on the day of initial inspection. I was only refunded the total cost of my inspection. Upon signing the check, you relinquish BPG of any further responsibility if more issues arise. As a first time home buyer this has been detrimental, emotionally and financially. I would advise all home buyers to research the company and employees who are referred or hired to do your inspection. I could have possibly saved thousands.BPG Inspection, LLC Response
12/02/2024
While we certainly hate to hear of any customers concerns, we respect the clients right to use this forum to vent their frustrations. We certainly don't want any new homeowner to have the experience of unexpected expenses. Unfortunately, the realty of this client's concerns is that many of her issues are outside the scope of a home inspection (concealed conditions, operating shut-off valves, etc.) while others were in-fact in her report with calls for further action months ago (HVAC, water intrusion, electrical, etc.). Certainly it would have been better if some of these specialists had been hired prior to closing as the report instructed and not over the course of the last several months of time in the home. Irrespective of these conversations, as she noted, she was unhappy with her home inspection and we provided her a refund of her fees regardless of what was actually in her inspection report.Review from Sus H
1 star03/04/2024
Buyers ordered a n inspection. More than 4 blatant lies. Leaky roof( pans and buckets full of water with tarps! No leaky roof it was all a lie.Crumbling foundation, crumbling brick, and bad electrical, all lies! Buyers backed out, which is what they wanted. Apparently comments on website agree. They lie for whoever hired them!BPG Inspection, LLC Response
03/13/2024
This person is not a BPG customer and has never ordered our ********************. Frankly thier "review" should be removed since we were hired specifically to identify any defective conditions in their home which clearly can upset sellers who don't want to address any inspection ammendments. All home inspectors in ********* are licensed by the state and must follow rigorous technical and ethical standards. The photographs in the inspection report serve to document the conditions observed on the day of the inspection and support the findings of the inspector. The inspector certainly does not benefit in any way from the contents of the report. Home inspectors want every client to enjoy thier new home and to go through the purchase process as an informed and educated buyer.Review from Erica O
1 star10/01/2023
This company had to have been compensated by the seller because I think ************************* would have found more wrong than this pathetic co.Roof shingles broken everywhere ,electrical wiring not up to par,Flue had hole in chimney 7 inch hole ,no flue liner in chimney,filter for furnace just stubbed in a piece of duct not connected.Registtee boots were rusted through ,garage door opener not functional,gas company would not turn on gas until repairs were made,backsplash fell off (peel and stick )Kitchen sink had leak on faucet and plumbing.Hooked washer up and all pipes in house flowed over.This company should be stripped of anything they have to do with realty,If they would like to dispute we have pictures and billsfrom there incompetent work.I had to leave a star rating but they dont deserve oneBPG Inspection, LLC Response
12/15/2023
We have never had a client by this name (*******************) and we have no idea what property inspection she could possibly be referncing.Review from Ashley G
1 star07/05/2023
Do NOT utilize this company for any new inspections. The inspectors are NOT thorough. The inspector, ******************* missed an issue with the house and didnt include it in the report. I reached out to the manager although it was past the 90days. My hopes was the company operated with integrity . However that wasnt the case. The manager, ****** was rude, unprofessional, ***** and unwilling to do anything about the issue after finding the inspector did in fact miss the issue with my home and didnt include it in the report. I requested to speak with her boss and she screened his calls, wouldnt provide the spelling to her name and advised me to send an email to her and she would forward it. I had to retrieve her managers information and left him a message. ******************* was unwilling and unable to rectify the issue after confirming his inspector did in fact miss the issue with my home. His reason, the inspector missed it due to a **** in the way. This company is unprofessional and lacks integrity. They will not go above and beyond for their customers.BPG Inspection, LLC Response
12/15/2023
While we certainly hate to hear of any client finding concerns in their home, we did have to decline to participate on this complaint. The inspection was in early September of '22 with the complaint in late June of '23. Obviously this was well beyond the 90-day guarnatee period. A home inspection is about visible and accessible conditions on the day of the inspection and not a warranty of performance 9 months into the future. We did escalate the clients complaint to our management team and we eventually confirmed that the hosebib in question was completely inacessible at the time of the inspection.Review from erin y
5 stars04/23/2023
We used ******************* of BPG Inspection out of Lake of the Ozarks and we can't say enough good things about him. As a couple who works in/with construction but not necessarily in the Ozarks area we needed someone who knew the area and climate conditions. ***** was by far and away the best inspector we've ever used. Hands down, professionally, knowledgeable, etc. We'll only call him moving forward in our endeavors.BPG Inspection, LLC Response
12/15/2023
Thank you for your kind comments! We will be sure that ***** hears about them!Review from Alicia D
1 star04/01/2023
Our realtor hired BPG for our pre-sale inspection in October 2021. Our inspector not only did not call out any issues with the house's crawlspace, but said in the inspector report that there were no moisture concerns. He recommended we install a complete vapor barrier in the existing dirt-floor crawlspace, but that was the only recommendation for that area of the house. Less than a year later, a contractor who was in the crawlspace to provide a quote for the vapor barrier altered us that there were significant moisture issues as well as a larger crack in the foundation. We hired another inspector to come out and look at the property to get an impartial opinion and they confirmed the foundation needed to be repaired. We notified BPG of the foundation issue and other signs of moisture in the crawlspace within two weeks of us learning about them, letting them know that we were surprised that this did not come up in the inspection. BPG only offered to refund our original inspection fee, which was $1,000, and even that minimal concession took several months to get. I understand that a home inspector cannot catch everything wrong with a house, but not noticing or telling us of a structural issue led us to close on a home and within a year spend over $15,000 on a major repair. The way home inspectors' contracts are we know we have no recourse, but that is all the more reason to put your trust in another inspection company from the start.BPG Inspection, LLC Response
04/03/2023
While we hate to hear of any dissapointed client, we do respectfully disagree wtih some of the concerns outlined by this client. As she indicates, the inspection was in Oct '21 and the complaint arrived in Nov '22 or over a year later. We reviewed the foundation concerns and determined that there were a number of actionable comments in the original inspection report that hadn't been addressed and that the clients comment that "there were no moisture concerns" was categorically untrue. It's a shame that the client didn't act on our report prior to closing as it could have saved her thousands if she had negotiated those key findings with the seller and had the proper specialists review those issues prior to purchase. However, as noted above, despite the lack of merit to the clients claim we did work with her to provide reimbursement under our **************** Guarantee (SSG) policy since she was unhappy with the inspection report.Review from Christian S.
1 star09/07/2022
Paid for multiple inspections with BPG inspections. Inspector noted on all inspections that my roof was 9 years old. After purchasing the home the roof started leaking. I had multiple companies out to give quotes on repair and every company that came out told me the roof was over 40 years old! I opened a claim with BPG inspections which was handled by their risk management manager. After weeks or her dodging my called she finally called to inform me they were not willing to do anything to resolve the issue because accidents happen. This company is absolutely horrible. Buyer beware.BPG Inspection, LLC Response
12/21/2022
We are certainly sadded to see this clients review. We did make multiple attempts to reply to his initial complaint but we either left messages or his voicemail was full. When we were able to speak with him, we confirmed that this was about the contents of his 4-Point inspection and not the full inspection report. The full report did have a Key Finding talking about the age and deterioration of the elastomeric coating. The photographs from the report do show the main roof was in good condition 11 months prior and that the elastomeric covering needed repairs. While we hate to hear of any client finding unexpected expenses, the roof leak didn't happen until 11 months after we left the property and the client needed to file his claim with his insurance carrier, not BPG. The 4-point report referenced the last permit for the roof which was 2012 which was 8 years prior at the time. Despite this, BPG did offer to return the clients Wind Mitigation report 11 months after it was used.Review from Haylee S
1 star05/11/2022
We got an inspection from this company. We were told that the roof was good and only 5-8 years old. When our contractors started working they found black mold on the wall caused by a leak in the roof. Upon further inspection from our contractors, our roof was in terrible condition and beyond repair. Even stepping on it you can tell the wood under the shingles is bad. We are now paying for a new roof we were told we didnt need. This all tells me the inspector did not even step foot on the roof. Just glanced and gave his best guess. I am FURIOUS. I was told someone would be reaching out to be and believe me if they dont i will call every day until i am Refunded my money. I believe *** even seek legal action. This is ridiculousBPG Inspection, LLC Response
12/21/2022
We are certainly sorry to hear of this clients concerns and we did speak to her as soon as she shared her concerns with our team. The photographs from the inspection show that the inspector did walk the roof that day and reported the roof was less than 10 years old and performing as intended. The inspectors report also included photographs from the attic space that show there was no sign of water intrusion on the day we were there. Per the ****************, home inspectors are not permitted to perform environmental inspections.
Unfortunately, there had been some significant rains in the area in the weeks between the home inspection and the clients complaint. We offered to return to the home to look at the clients concerns, but we learned that she had already bought the new roof from the over-zealous contractor prior to contacting our team. As a goodwill gesture we offered to return the clients inspection fees and the client accepted this refund.
Customer Review Rating
1.55/5stars
Average of 11 Customer Reviews
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