Complaints

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Based on my experience I can state that this Center sends misinformation to some insurances and ignores demands of customers to explain the source of such deliberate disinformation, As a scientist I can assume that such strategy can help some insurances at the expense of others.Many years my car was insured by *****, But this year when an agent asked my credit card information the company system refused to process it and I was explained that I should contact *************************** After I did that, I have received a letter (consumer number ****** case #*******) stating that to access your LexisNexis Consumer Disclosure Report, please use the one time URL which will expire in 30 days *********************. Lexisnexis.com/files/YCOSM14 (the ***** ********. However, this PIN was rejected by the system. Several times I contacted the Center in writing asking to send me the Report by mail or email. This organization ignored my letters. I am a world known scientist. I cannot have and problems with credit. I have never violated rules driving my cars. The whole situation with the Report is suspicions. That is why I shred my suspicious above. As a result of the Report, which contents was unavailable, I list several hundred on my car insurance.I contacted the Attorney General of ******* ***************** asking to consider my complaint. However, after about 2 months waiting. I received a letter advising to contact your organization.

  Business response

  08/22/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer response

  09/06/2023

   
  Complaint: 20500821
  
  I am rejecting this response because:

   

  Instead of sending me at least  a copy of my case  which they indicatedin their letter of May 03, 2023  this dishonest organization asked me to send them documents  supporting my identity, This is one more trick.It looks like it proves my assumption how this team of lawyers makes money . As the first step they should send me what I should have received based on their May 03, 2023 letter. 

  Please, force them to do that.

  with regards,

  *****************************************

  Business response

  09/09/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

  Business response

  10/10/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer response

  10/12/2023

   
  Complaint: 20500821
  
  I am rejecting this response because: *********** and company deliberayely mislead the BBB . They are selling unreliable information that hurt customers who are forced to pay more for insurance and refuse to correct  false records. Each time that demand customers to send information which the Center has ( driving license, SSN, etc,) . Instead of  providing a copy of material  they sent to a company which I indicated they sent me, after your help, three Reports (160 pages records, which they refused to send from May 7,2023). Full mismanagement. They indicated a collision accident, when there was no any collision and was simply an act of vandalism ***. It was their obligation to contact the indicated company and correct their mistake.

  But they  want me to fill a form on their website. I filled several forms in May . But there was no reaction.This is all a cheap game of  this team of lawyers that make money by selling fradulent information. Moreover, as a world known scientist I can assure you that their scheme can be used to hurt certain insurances and help other ones.
  Sincerely,
  
  ***********************************

  Business response

  10/13/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/12/203. Please be advised that LexisNexis has carefully reviewed *********************************** concerns and provided a response directly to ************************** via mail to the address provided in this complaint. If Mr. ****************;has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer response

  10/13/2023

   
  Complaint: 20500821
  
  I am rejecting this response because:

  ************ writes polite responses as if it tries to resilve a simple problem - correct a false statement that I had a collision accident. This have never happened. There was an act of vandalism related to my car  but they didn't put ***. ************ sells unreliable information without any desire to correst it. Please, read the attached file to see how many time I spent dealing with it. And all- in vain.  They make money by fraud and many persons pay higher insurances  because of that.  ************ send you false and empty statements.
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩