Property Management
Excalibur Homes LLCFind BBB Accredited Businesses in Property Management.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, Excalibur Homes LLC has a pattern of complaint alleging Service or Repair Issues.
Specifically, consumers are alleging difficulty in reaching the company and delays in getting their work orders or maintenance items completed.
Consumers are further alleging that the company has withheld their security deposits without cause.
On April 25, 2023, BBB sent correspondence to Excalibur Homes LLC to request their voluntary cooperation in resolving the unanswered and unresolved complaints as well as their cooperation in eliminating the pattern of complaint.
On April 28, 2023, Excalibur Homes LLC responded with the following:
Our company manages over 8000 rental houses. Our "customers" are the property owners and they are very satisfied with our service. The BBB is getting complaints from tenants. We do not represent the tenant. The BBB has made it easy for any tenant with a complaint to try to damage our reputation even after a judge has sided with the landlord. The BBB is unable to accurately reflect a property management company's actual success. So we are withdrawing.
This aspect of the Business Profile will be updated once additional information becomes available.
Important Information
Additional Info
In April 2023 BBB investigated Excalibur Homes LLC's business practices. This investigation was prompted by consumer inquiries, customer reviews, and complaints.
Specifically, consumers are alleging difficulty in reaching the company and delays in getting their work orders or maintenance items completed. While other consumers are alleging that the company has withheld their security deposits without cause. One consumer stated, “My move out inspection was completed on April 4. After I did not hear from the company for some time, I decided to reach out on April 12, to inquire about my security deposit being returned. My property manager advised me that my $2,450 of my $2,650 deposit was being returned. I asked when I could expect the check in the mail. [The property manager] advised that the check was mailed out on April 30 and it would take up to 30 days. I have since reached out pleading for [their] assistance to confirm what address they mailed the check too. have emailed [them] several times with no response regarding the return of my security deposit.” Another consumer stated," a maintenance request was created in October 2022 regarding a fallen light post. It has been almost six months, and the request has not been resolved. I made a maintenance request because a light post that is in the front yard of the house I am renting fell over and needs to be replaced. I created four different maintenance requests because each one was left ignored. It is now an HOA violation and is still laying on the ground with no scheduled appointments to come and take care of it.” Similar issues have been in multiple complaints.
These issues have resulted in a BBB media release against Excalibur Homes LLC. Click here to view it: https://www.bbb.org/article/news-releases/29105-bbb-warning-excalibur-homes-llc-has-a-pattern-of-complaints-alleging-service-or-repair-issues
Service Area
- Acworth, GA
- Alpharetta, GA
- Atlanta, GA
- Auburn, GA
- Austell, GA
- Avondale Estates, GA
- Berkeley Lake, GA
- Bethlehem, GA
- Brookhaven, GA
- Buford, GA
- Centralhatchee, GA
- Chamblee, GA
- Chattahoochee Hills, GA
- Chestnut Mountain, GA
- Clarkdale, GA
- Clarkston, GA
- Clermont, GA
- College Park, GA
- Conley, GA
- Conyers, GA
- Covington, GA
- Cumming, GA
- Dacula, GA
- Dallas, GA
- Dawsonville, GA
- Decatur, GA
- Dobbins Afb, GA
- Doraville, GA
- Douglasville, GA
- Duluth, GA
- Dunwoody, GA
- East Point, GA
- Ellenwood, GA
- Fairburn, GA
- Fayetteville, GA
- Flowery Branch, GA
- Forest Park, GA
- Fort Gillem, GA
- Franklin, GA
- Gainesville, GA
- Gillem Enclave, GA
- Gillsville, GA
- Grayson, GA
- Hampton, GA
- Hapeville, GA
- Haralson, GA
- Hiram, GA
- Johns Creek, GA
- Jonesboro, GA
- Kennesaw, GA
- Lake City, GA
- Lake Spivey, GA
- Lawrenceville, GA
- Lilburn, GA
- Lithia Springs, GA
- Lithonia, GA
- Locust Grove, GA
- Loganville, GA
- Lovejoy, GA
- Lula, GA
- Mableton, GA
- Marietta, GA
- Mcdonough, GA
- Milton, GA
- Moreland, GA
- Morrow, GA
- Newnan, GA
- Norcross, GA
- North Metro, GA
- Oakwood, GA
- Oxford, GA
- Palmetto, GA
- Peachtree City, GA
- Peachtree Corners, GA
- Peachtree Cty, GA
- Pine Lake, GA
- Porterdale, GA
- Powder Springs, GA
- Raymond, GA
- Red Oak, GA
- Redan, GA
- Rest Haven, GA
- Rex, GA
- Riverdale, GA
- Roopville, GA
- Roswell, GA
- Sandy SPGS, GA
- Sandy Springs, GA
- Sargent, GA
- Scottdale, GA
- Senoia, GA
- Sharpsburg, GA
- Smoke Rise, GA
- Smyrna, GA
- Snellville, GA
- Statham, GA
- Stockbridge, GA
- Stone Mountain, GA
- Stonecrest, GA
- Sugar Hill, GA
- Suwanee, GA
- Tucker, GA
- Turin, GA
- Tyrone, GA
- Union City, GA
- Vinings, GA
- Walnut Grove, GA
- Winder, GA
- Winston, GA
- Woolsey, GA
- Franklin County, TN
- Williamson County, TN
- GA
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