Property Management
Excalibur Homes LLCFind BBB Accredited Businesses in Property Management.
About
This business has 1 alert
Important information
- Additional Info:In April 2023 BBB investigated Excalibur Homes LLC's business practices. This investigation was prompted by consumer inquiries, customer reviews, and complaints.
Specifically, consumers are alleging difficulty in reaching the company and delays in getting their work orders or maintenance items completed. While other consumers are alleging that the company has withheld their security deposits without cause. One consumer stated, “My move out inspection was completed on April 4. After I did not hear from the company for some time, I decided to reach out on April 12, to inquire about my security deposit being returned. My property manager advised me that my $2,450 of my $2,650 deposit was being returned. I asked when I could expect the check in the mail. [The property manager] advised that the check was mailed out on April 30 and it would take up to 30 days. I have since reached out pleading for [their] assistance to confirm what address they mailed the check too. have emailed [them] several times with no response regarding the return of my security deposit.” Another consumer stated," a maintenance request was created in October 2022 regarding a fallen light post. It has been almost six months, and the request has not been resolved. I made a maintenance request because a light post that is in the front yard of the house I am renting fell over and needs to be replaced. I created four different maintenance requests because each one was left ignored. It is now an HOA violation and is still laying on the ground with no scheduled appointments to come and take care of it.” Similar issues have been in multiple complaints.
These issues have resulted in a BBB media release against Excalibur Homes LLC. Click here to view it: https://www.bbb.org/article/news-releases/29105-bbb-warning-excalibur-homes-llc-has-a-pattern-of-complaints-alleging-service-or-repair-issues
About This Business
Products and Services
Property Management
Real Estate Agent
Real Estate Broker
Real Estate Consultant
Real Estate Rentals
Real Estate Services
Rentals by Owner
Business Details
- Local BBB:
- BBB Atlanta & NE Georgia
- BBB File Opened:
- 9/1/1993
- Business Started:
- 1/1/1985
- Business Incorporated:
- 8/28/1996
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Excalibur Homes
- Business Management:
- Mr. Matt Nelson, Vice President of Property Management
- Mary Nelson, CFO
- Michael Nelson, President
Additional Contact Information
- Principal Contacts
- Mr. Matt Nelson, Vice President of Property Management
- Customer Contacts
- Mr. Matt Nelson, Vice President of Property Management
- Fax numbers
- Primary Fax: (678) 825-1401
- Additional Phone Numbers
- Other Phone: (678) 825-0500
- Other Phone: (678) 825-0303
- Other Phone: (678) 825-0505
- Other Phone: (877) 381-3800
- Other Phone: (678) 894-9597
- Additional Email Addresses
- Primary: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Referral Assistance
- Georgia Real Estate Commission
229 Peachtree St NE Ste 1000
Atlanta GA 30303
Phone Number: (404) 656-3916
Industry Tip
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