Reviews

I had reserved two 12-passenger vans months ago for a very important work event. ***************************** called me on 7/5/23, to confirm I needed both. 7/6/23 I'm in the car ready to drive to the office (3:30pm) to pick up the vans (at 4pm) with my 2nd driver when **** calls me and says that neither van is there, and one van will never arrive. This reservation was made months ago.... She offers me a minivan and I clarify that I cant do that with one 12-passenger van and a 7-passenger minivan. She rudely says, "You're not listening." She then clarified that she could give me 1 large 12 passenger van (which wasn't there yet) and 2 minivans. I asked her to hold so I could rework my plan with the new information, and she hung up on me. We head to the office with a 3rd driver, and we are greeted by a very terse, rude, and impatient owner. We begin the rental process, I'm asking clarification questions along the way because it is very chaotic, what vehicles were on site and what were not yet there. **** threatens to just cancel my reservation... that was not the solution when all I was asking were questions to make sure the new plan would work. It became apparent that she did not like my questions so started to only address my coworker. I was the one that needed the information because they are my rentals and then she said: "I'm canceling the reservations." I assure you I had a level tone and professional manner.911 was called. A reservation made months ago, I worked with the manager when original reservation was not honored, a customer that was calming asking questions had the cops called on them. Im outside waiting for the paperwork showing the cancelation when the cops arrive. I asked some questions from them as this is the first time, Ive ever had cops called on me and needed to understand what this all meant. The owner, ****, says Youre bared from the property for 2 years. **** needs to be investigated she is harming your brand and your customers.

NEVER NEVER NEVER rent from this Budget. I prepaid for a high-end SUV and when I arrived the car wasn't there, They offered me a CARGO VAN. I needed to transport my elderly mother with Alzheimer's from Ohio to Georgia and could not do it in a cargo van. They ruined my day and my trip and made a stressful situation even worse. The woman who works there was not helpful or even apologetic about THEIR screw-up.