Reviews

Order from Home Depot placed online, order #WM96450684 . Order details specify "Arriving Sunday Feb. 2. The item did not arrive as stated at time of order placed. When I used the customer chat, ********************** representative stated that "arriving Sunday 2/1" was an "ETA" and that it would arrive within a few days thereafter.This is fraud. Nowhere at tie of order placement or in the order details does it state any "ETA" of shipment. It only states, "ARRIVING SUNDAY, FEBRUARY 2."This fraud coaxes shoppers into thinking their package will arrive at a different, earlier time than actual, luring shoppers away from online competitors like ************ (of which I am a member) that offer next-day delivery on many items such as ******* such, my small business is adversely impacted since I cannot complete my job as reported to my client. Had I ordered from ****** instead, I'd have had the item on time. Home Depot's sales fraud has embarrassed my business' offerings in a competitive market.I have complained to the ************************ Online fraud department.

Greetings : 
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.

Same complaint no results. I have been dealing with this same issue since this particular window was installed. Same result each time. No one from Home Depot will come to see window. Just keeping ordering window. Window is installed same result. No one from Home Depot will hear my complaints nor come to see window.

In March 2023, I purchased and had Home Depot install a carpet in my first-floor (above ground level) bedroom, which has a concrete floor. Earlier this month (January 2025), I noticed a strong mildew smell coming from the carpet. Upon pulling up a corner, I discovered dampness under the pad, black spots, and an instant, strong odor. Concerned, I conducted an in-home mold test, which came back positive.On January 29, 2025, I visited Home Depot and spoke with ***** in the installation department. I explained the situation, and she initially acknowledged that this appeared to be an installation error. Based on my research, a moisture barrier should have been installed over the concrete before the carpet pad, which was not done. ***** assured me that she would look into the matter.Since then, I have received conflicting emails and phone calls from *****. At first, she claimed that the installers performed a moisture test before installing the carpet and found no issues. Later, she retracted that statement and said no moisture test was required. These inconsistencies raise serious concerns about Home Depots accountability and transparency. Furthermore, the store manager, *****, has been copied in all email correspondence, and despite addressing my concerns to him directly, he has not responded at all.I have had this carpet for less than two years, and due to improper installation, my family is now exposed to mold. Home Depot advertises itself as an expert in flooring installation, yet they are refusing to take responsibility for this issue. Instead, they are shifting the blame onto me, claiming the concrete naturally contains moisture. However, it was their responsibility to install the carpet correctly, considering the conditions of the room.I am requesting that Home Depot:Take responsibility for the improper installation Remove the defective carpet and padding at their expense.Compensate me for the cost of a proper replacement

Greetings : 
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.

Never again. Home Depot can't seem to get it right. They have messed up 3 large orders. A couple years ago I had to replace my patio door. I wanted a standard door, instead I received a custom door. Not a big deal since tgey fixed tge price. The door they ordered had the handle on the wrong side, therefore they had to reorder a second door. My order was delayed.Last year, I ordered a new fridge. I noticed that the water dispenser spilled water on the floor every time it was used. I called within 24 hours to return it. Home Depot scheduled a pick up date. In the meantime, I ordered a replacement fridge from Home Depot. A man came to my door to remove the first fridge, however that was not the assignment that he received. He thought he was supposed to fix the fridge. He did not speak English, therefore we communicated with the help of ****** translate. He was alone and did not have a truck,therefore he could not take the fridge. A few days later my new fridge arrived. They exchanged the old one for the new one and brought it back to Home Depot. There was some form of miscommunication because Home Depot thought that I had kept the previous fridge. They refused to refund me until I could prove it. It took 3 months and numerous frustrating phone calls to get a refund. Earlier this year we gave Home Depot a third chance. We bought a dishwasher. It was supposed to arrive on January 17th. We received an email a couple days prior indicating that it was on back order and will arrive on January 31st. Things happen, we did not complain. Yesterday, we received an email that it will arrive on February 10th. We were offered a $50 gift card for the inconvenience ONLY IF we do not cancel our order. This is insult to injury after 3 times. $50 is laughable at this point. Who knows if we will receive it on the 10th or not. I've only ordered 3 large items from home depot. Each one was a terrible experience. Never again will I order any home improvement or appliance item from them.

Greeting ******** ********

Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.

We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.

Thank you for being a valued Home Depot Customer.

I purchased new windows to replace the old windows in my home from Home Depot. After the windows were installed the city inspector came to do the inspection. The inspection FAILED!!! I took it upon myself to do some research on city codes, IRC and installation requirements with the AAMA/WDMA/CSA. I contacted Home Depot not only with what the inspector has found that failed, but also with other requirements that were not meet. This has been going on for 8 months while I am still making payments on the windows. Home Depot has not taken this seriously and is dragging their feet to fix it. Just a list of none compliant requirements by code:INSTULATION NOT FOLLOWED BY MANUFACTURE DIRECTIONS WINDOWS NOT LEVEL, SQUARE, OR PLUM NO SHIMS IMPROPER MOUNTING SCREWS NO FLASHING NO INSULATION IMPROPER CAUKING NO BACKER RODS FOR CAUKING The caulking has cracked twice on multiple windows in the 8 months of the installation. I have outside air penetrating in my home. This is causing high electric bill, pollen in the home, and potentially water in the walls. The interior walls have cracked in the corners by the windows and flashing on the corners. I have miss work several days to meet with Home Depot representatives, installation team and a representative from the window manufacture several times. While in the meantime I am still making payments on the epic failure of an installation that has not meet with city codes and still not passing inspection. I am only giving 1 star because it is required, but I would not leave a star if I could.

Greeting  ****** Reagan 

Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.

We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.

Thank you for being a valued Home Depot Customer.

Former employee of The Home Depot for over 4 years.I would describe it as: amazing when its good, when its bad, look for a new job.This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. ***************** is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence.

Greetings,

Thank you for taking the time to reach out to us and bringing this situation to our attention. 

We will be forwarding your concerns to the appropriate department for handling.  

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