Complaints

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had eye surgery to remove cataracts and have implants to correct vision. This has been a nightmare. When I went in I was unsure on the implant portion but after speaking to ******************* about what I wanted in my outcome to see without any glasses or contacts. With Monovision this would be the outcome. I was given a price for the implant portion and agreed to it based on the outcome. When I inquired about the cataract portion, ******************* and the Surgery Coordinator both said not to worry the insurance would cover it and it would be worked out. I had expressed to ******************* that because my husband had been unemployed for over a year I could not afford a big bill. He assured me at least 5 times not to worry if money was not an option what did I want in the outcome. I had to get a care credit card to get the implants, at no interest for 18 months. I signed the agreement for the implant portion on the day of the first procedure. At no time was I given any estimate for the cataract surgery. I would have not had the surgery at that time I could have waited until I could afford it. I thought there was a no surprise *************** to protect people. I have been trying to resolve this since February. Have been told numerous different things. I was turned over to a collection agency even though we were in the middle of investigation and was told this should not happen. I was told 4 times it was being pulled back from collection. Now not only am I still having to rely on contacts, I have bills totaling over ******* I was not made aware of and the practice is unwilling to reduce it. This should be illegal to be cohersed into having surgery and still not having the outcome discussed. I tried to cancel the surgery before I had it and ******************* called me himself to convince me to have it. Please help I cannot afford this and its not good business practice to treat patients like this.

  Business response

  07/03/2024

  Patient had also contacted our office regarding issue and the balance has been written off based on the estimate that was given to her originally not matching what was requested of her to pay.  Patients balance has been brought to "$0.00" and she has been informed of this.  There is no balance remaining for patient.

  Customer response

  07/23/2024

   
  Complaint: ********
  
  I am rejecting this response because: Regarding Complaint ******** I tried sending an email and Im not sure it went through. They never reached out to inform me that they had written my balance off and I still havent heard from them. I requested both balances be resolved, for the Doctor and the surgery center which I was never informed it would be a different billing from. I need to make sure both are included as I was speaking to them about both. ****** during one conversation told me I was overcharged and then said no she was wrong. Can you please confirm both balances are included. Good Afternoon I just saw this message and I can tell you that Georgia Eye Partners absolutely never informed me of this. The last conversation I had with ****** at Georgia Eye Partners on 6/25/2024, she informed me that ******************* was unwilling to excuse any of the bill. At that time I advised her that I would be contacting the Better Business bureau as well as the Insurance Commissioner of Georgia under the No surprise billing act. And that I also intended to leave a review on them regarding what happened to me and how I was treated. She said she would speak to the Practice Manager and get back to me, I have not received a call or a letter notifying me that they had written this off. I would like a copy of the letter saying my balance is now 0.00 and that as well the bill from the ****************** is also been taken care of as I disputed both. This whole situation has caused me tremendous stress as I was lied to by their billing department multiple times over 4-5 months. Thank you so much for your assistance, you dont know how much I appreciate this. Sincerely, ***************************
  
  Sincerely,
  
  ***************************

  Business response

  08/09/2024

  Response has been submitted back to the patient via email with a screenshot of the zero balance at Georgia Eye Partners and explanation of the balance at the ****************** of GA.  Attachments containing the signed documentation by the patient stating understanding of the financial obligation was also sent.  

  Email sent to ****************** on August 9, 2024 @ 7:24am.

  Good Morning ******************,
  
  We are in receipt of your complaint to the Better Business Bureau and are submitting our response to you here.
  
  Your balance for the Georgia Eye Partners portion of your surgery is $0.00. Please see the screenshot below showing this zero balance.  

  Please also see the attached signed financial forms instructing you that there are fees being submitted from multiple entities for the surgery and that you are responsible for out of pocket payments from each.
  Page 1 states I am also responsible for any co-insurance, so-payments, and/or deductibles, as determined by ******** or my private insurance. These may apply to my surgeons fees, the facility fees, anesthesia fees, and/or a comanaging doctors fees.
  Page 2 states There are up to five entities involved in your surgical procedure; and a claim will be submitted to your insurance company by each of the above parties. Your co-payment, co-insurance, and deductibles are applied to each party. The fact that you may or may not be covered by insurance does not relieve you of your obligation to pay all surgical charges.
  
  The balance for the surgery center of $262.55 was the remainder that was applied to your insurance deductible and as it has gone unpaid to date, has been submitted to a collections agency for recoupment.  Given your continued communication with the BBB regarding this balance, we will write-off the remainder and remove it from collections.  Your balance will be brought to $0.00 at the ****************** of Georgia. As this will take a bit of time to complete, given other agencies (third party collections agency) are involved, I am unable to show you the zero balance today and will submit this to you once it is updated in your ledger. 
  
  I have also submitted the above back to the BBB to respond to your most recent complaint comment.

   

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited GA Eye Partners (GEP) ********* ** location on or about 9/30/23 for an eye exam. At the conclusion, the Dr gave me RX for new glasses. I had these glasses made at ********** in Woodstock. Upon receipt of the glasses and wearing them for a week, I could not see clearly. There was also a distortion in how I saw shapes. I returned to GEP with my previous Glasses RX in hand, met with the Dr again, and had a new RX written when I left. I again had ***'s Club make the glasses and upon receipt of them, again, I could not see clearly. The Mgr of ***'s offered to work with me to ascertain what the problem was. I had a third independent exam done and another Rx for glasses produced, which wasn't much different than my existing Rx. Finally I was able to see clearly. I phoned GEP's Regional Manager shortly before Christmas 2023 and spoke with her. (*********************) She took all my information, told me she was going to investigate and get back to me. To date, 1/18/24, and after leaving several messages, I get no response. I paid over $300 for this exam, and another $100 for the third exam which finally produces an RX of which I am able to see clearly. This practice continues to ignore me. Bad business indeed.

  Business response

  02/29/2024

  See attached

  Customer response

  03/07/2024

   
  Complaint: 21162913
  
  I am rejecting this response because:  It is a rewrite of history and the facts as they occurred, and I can prove the facts that I claim very easily.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Service was done by *************** and she was great and her assistant ************************* ************ was great.I paid this $343.28 on May 26 however this office continue to bill me. I called them emailed them numerouse times with payment confirmation attached. I even called ************************* to have supervisor call me to resolve this matter. but I continue to receive this bill and finally someone from their office called on 12/16/22 and told me she will take care of this matter but today I received another email demanding payment. I am sick of this company keep sending me bills payment they already received.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Issue: GA Eye Partners (**********************************), Billing reported to my 3 credit bureaus in error.For 12 months, I had been discussing invoices with ******, an employee, at ************************** billing service. The insurer, ********* requires a reimbursable billing code for those covered procedures. ****** repeatedly stated that she didn't understand why ******** wasn't processing coverage. Additionally, she assured me the bill would NOT be reported to the credit bureaus. It took 12, TWELVE, MONTHS for her to get it right for full adjudication and subsequent payments.Yet, the bills were deemed delinquent and reported to the credit bureaus 5, FIVE, MONTHS into her 12 month process. DURING OUR CONVERSATIONS ASSURANCES WERE SAID THAT IT WOULD NOT. 7, an additional SEVEN MONTHS passed to acheive the correct codes and for the doctor to get paid.What I've done in parallel with this BBB filing:1. Call logs, both those received and made to the billing service from my landline have been ordered from the carrier.2. Call logs, both received and made to the billing service, have been ordered for this time period from my mobile carrier.3. Emails, etc. have file size limitations, how shall I get the recorded calls to you, the BBB, in order to assist with the matter?I'm asking for your assistance to get this derogatory filing, (her betrayal to her word), removed from all 3 credit bureaus.Thank you very much.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Unnecessary harrassment

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩