Reviews

Very poor customer **********************. Very poor technical service. Network system and phone system down almost all week making it impossible to log in to MyEquifax to freeze and check for fraudulent activity on my account.

Equifax Data Breach: I have proof of the Equifax Data Breach through the *** website, which raises serious concerns about the integrity and security of my personal and financial information. Legal Rights and Expectations: Under the Fair Credit Reporting Act (FCRA) and 15 USC 1681, I am entitled to: Accurate and verifiable information on my credit report. A prompt investigation (within 30 days). The removal or correction of inaccurate or unverifiable information. Requested Action: Conduct a thorough investigation of the disputed items. Remove or correct all inaccurate, outdated, or unverifiable information. Provide me with an updated copy of my corrected credit report. Ensure that these corrections are shared with all entities that received my inaccurate report. Remove or correct all inaccurate, outdated, or unverifiable information. Provide me with an updated copy of my corrected credit report. Ensure that these corrections are shared with all entities that received my inaccurate report because of the data security breach I trusted you all to safe guard my personal information instead I get raped,These inaccuracies have caused significant emotional distress, including anxiety, stress, PTSD, and embarrassment. Furthermore, they have negatively impacted my ability to pursue financial opportunities, hindering my personal and professional growth for me and my family

I am a victim of identity fraud and have been trying to obtain my Equifax Canada credit report since July 2024. Despite repeated attempts to resolve this issue, I am still unable to access my report or get any meaningful updates. I have contacted Equifax multiple times, and each time I am told that the issue will be resolved in 1-10 business days. However, each time this deadline passes, I receive no follow-up or resolution.Key Issues:Lack of Follow-Through: I am repeatedly told to wait for 1-10 business days for a resolution, but each time the timeline passes, there is no follow-up or update. This has been going on for several months without resolution.Missing Ticket Numbers and No Record Keeping: Despite being given ticket numbers for my inquiries, agents have been unable to locate or reference past tickets. This causes significant delays and suggests poor internal record-keeping and a lack of accountability.Unresolved Identity Fraud Issue: As a victim of identity fraud, I need immediate access to my credit report to monitor any potential fraudulent activities. The continued delays are preventing me from protecting myself.Unjustified Charges: I have been charged monthly for a service that I am not receiving. I have repeatedly attempted to cancel or resolve this, but the charges have continued without any clear explanation or acknowledgment from Equifax.

Equifax sent out dud cards my husband and I were both supposed to receive compensation through a lawsuit however the cards they sent out were not able to be used without a pin which they did not provide

My Equifax report is mixed up with another account. I am trying resolve it more than a year. Unfortunately Equifax employees doesn't want to help customers. I don't know how many disputes and complaints registered over a year, online dispute, mail dispute. I did everything they have told me. every time single time Equifax employees told me it will be ready 3-15 business days. After I checked 15 business days, it look same. The person in my Equifax profile know that his profile is mixed up with me and he still using my credit score and credit report to take more credit cards and borrowing money from different financial institution, Equifax knows that but they let it be. They don't deserve even 1 star, people add one star for their service their is any option to review without a star. Every time when I call them different customer representatives talking, to be honest none of them doesn't know anything. They don't care about their customers, worst company in this entire planet. I still didn't get it how all the companies and government support and grow this worst company that didn't help the customers at all.

I submitted my disputes to Equifax stating I was a victim of identify theft and my request was ignored and they said the information will stay as is. They didnt even look into it further. This is so unfair. How can they have the information breached and not even look after us???

Waste of money, hard to cancel, terrible customer **********************, do not buy!

I sent certified documents to Equifax, these have apparently been lost. Equifax has been NO HELP at resolving the issue or attempting to resolve the issue. The documents sent have personal information. This company is horrible and it's a disgrace that when trying to update information it's impossible. DO BETTER!

Pleased with overall service provided by Equifax.Look forward on future credit monitoring services from your company.

Equifax will not remove accounts created resulting from identity theft. Instead they will place it in closed account as if the fraudulent account belongs to you. I have tried asking them to remove the fraudulent account but refuses, instead asking you to provide more personal data. ********** and Experian completely deleted the same fraudulent account from my record. I think Equifax is not worthy as a credit bureau, especially after they had been a victim of being compromised themselves. I consider them part of the problem and should not be trusted with anyone's personal data. Why would anyone trust them is beyond me. A rating of zero is not even worth giving.