Reviews
76 Customer Reviews
Sort By
Review from Adil J
1 star01/25/2025
I had a very frustrating experience with Global Payments Integrated, They have been charging me unexpectedly, without my consent. Our contract was Interchange Rate + 0.2% and I have not reviewed my statements since convid 19. When I noticed an unexpected charge on my bank account and went back to 12/2024 statment, I noticed that they were charging me interchange + 3.8%, plus Yearly Fee (contract says no Yearly Fee) + PCI Compliance + Compliance Package + Per transaction etc... which came up more than 10% of my credit card total amounts.I called customer service and after two days of communication, they said they could refund for PCI Compliance fee for the previous three months and $50 on the Annual Fee. While the contract clearly says no Annual Fee, and they have been charging me $245 for many years.. and they didn't agree to change my rates back according to the contract and refund my overcharges...Be careful, they lie and don't care about the contract. I would never recommend this company to anyone.I can't attach photos here but I did on my ****** review. Check that and see the photos for proof of what they are doing and at what scale they can cheat you and abandon you. Follow the ****** review link below *****************************************
Global Payments, Inc. Response
01/27/2025
Hi ****, thank you for reaching out to us about this situation. We apologize for the inconvenience you've experienced and have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review from Bryan M
1 star01/04/2025
AVOID with every ounce of your breath and strength!!!! The absolute worst criminals in the merchant services industry. An absolute scam, fraud, stealing money from small businesses and making up fee after fee after fee. Invisible fees, making up contracts nobody signed, making up reporting fees. We processed $850 in credits cards last month and were charged over $300 in monthly fees. How this company is still in business is a huge mystery. BBB rating is a joke/ fake. They must PAY BBB millions to have a bogus A+ ratings. There real ratings is an F. You have been warned. We are considering filing a class action lawsuit against Global Payments (formerly EVO payments)Global Payments, Inc. Response
01/07/2025
Hi *****, thank you for reaching out to us about this situation. We apologize for the inconvenience you've experienced and have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review from Gary G
1 star11/19/2024
I have used ******** for my credit card processing for several years. I remained with them only for one reason - after inputting all my wine club members info and cc numbers into their online program (Portico) I was told I could not have that information back so I could go elsewhere. (I was told by other processors they were able to get the information and even my *** said I couldn't have it back) The sales *** was terrible! If I listed all the issues I've had with Hartland this review would go past my allotted number of characters. Just last week I was charged $200+ after I closed my account a few months ago. I called customer service (which is terrible) and they had a record I closed my account but told me they didn't close it and they couldn't do anything about the charge! Finally, I got it closed and a refund is supposed to be coming... we'll see. I would not use ******** again even if it was free.Global Payments, Inc. Response
11/20/2024
Hi ****, thank you for reaching out to us about this situation. We apologize for the inconvenience you've experienced and have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.Review from Garry V
1 star11/04/2024
These guys are pure fraud. Stay away. They will raise your fees, assign random ones. There are much better alternatives out there now.Global Payments, Inc. Response
11/07/2024
Hi ****, we apologize for the inconvenience you've experienced and we'd like to connect you with someone who can help. We are escalating your review to our team and someone should be reaching out to you. Thank you for your time and patience.Global Payments, Inc. Response
11/07/2024
Hi *****, we apologize for the inconvenience you've experienced and we'd like to connect you with someone who can help. We are escalating your review to our team and someone should be reaching out to you. Thank you for your time and patience.Review from Randall L
1 star08/12/2024
I had cancelled my account over 7 months ago and I am still receiving charges and bills from them repeatedly. I received confirmation that the account would be cancelled but apparently someone did not get the memo because they are still trying to charge me insane rates every month. Which their rates are SO much higher than my new company I use, I dont even understand where they get their numbers. Whenever I call nobody can help me or get to the bottom of the issue they just bounce around my call to different "agents". DO NOT USE TSYS MERCHANT SERVICES, they will keep hold of your bank account and keep charging you even after cancelling their services. This has been completely outrageous.Review from Richard G
1 star07/09/2024
This is a dishonest company to the core. As a physician I signed up for their terminal and was being charges $197/month. After I left them and went with square, they said I did not notify them and they charged me for 6 years as I did not recognize **** on my bank statement and thought it was for something else. They had my phone number and e-mail address and could have easily notified me that I was being charges $200/month with no transaction. My last card that was processed was in 10/2016 and I discovered this in 7/2024 so almost 8 years of charges for almost $12,000. They made no apologies and refused to offer any refund whatsoever. It doesn't that surprise me that they get 1/5 stars. Its really criminal activity and unfortunately I am very busy and cannot go through every charge and look for this kind of activity, but I now will because of this.Review from Prasad A
1 star06/24/2024
This credit card card processor is a highway robber. Their goal is to steal as much money as they can from small businesses that use them. They come up with an incredible number of bugus fees such as depositing money in your account carries a fee and so on. The fees total more than 6% of your deposits. If you think about it, on average small businesses may have a net profit of about 10%, if they are doing well. This company take more than 6% of that. That means roughly 60% of the net profit a small business generates goes to a company just for processing credit cards. It is unbelievable that our government allows this to happen.Review from Mark D
1 star03/07/2024
Typical horror show with this processor. Fees up to 6% with other bogus fees added without any notice. This month 2/24/24 they added a fee called a Statement Settlement fee. Yup, they used a real estate term to make it sound official. These people are so corrupt it makes you feel hopeless.Review from JA A
1 star02/08/2024
Horrible merchant services company. They add so many fees and don't make you aware. We were charged over 10%! Beware, the increase fees you pay the longer you stay. Terrible, dishonest company.Review from Lottie H
1 star02/07/2024
They refused to validate my account based on my credit report. They wanted me to screenshot my phone number on my credit report . My phone is correct. I looked at my credit report and propay seen my phone numbers on it plus my name. I called them several times to get validation but they can validate me over a phone number on my credit report. I had to wind up disputing the phone number on my credit report.
Customer Review Rating
1.03/5stars
Average of 76 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.