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          Business Profile

          Fitness Center

          Planet Fitness

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fitness Center.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/27/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I SIGNED UP FOR A GYM MEMBERSHIP HERE AT THE BEGINNING OF 2023 THAT WAS $24.99 EACH MONTH. A COUPLE OF MONTHS AFTER, I FROZE MY ACCOUNT FOR 3 MONTHS DUE TO ME HAVING SURGERY, I WAS NOT SUPPOSE TO BE CHARGED DURING THE FREEZE, BUT I STILL WAS CHARGED FOR EACH MONTH. THE MANAGER NAUTICA ADMITTED THAT SHE MADE THE MISTAKE AND APOLOGIZED REPEATEDLY AND SAID THAT I WOULD NOT BE CHARGED THE FOLLOWING MONTH WHILE MY ACCOUNT WAS ON FREEZE. FAST FORWARD, I WAS STILL CHARGED THE FOLLOWING MONTHS. SHE STATED THAT SHE DOESNT KNOW WHY I KEEP BEING CHARGED AND FORWARDED ME THE ***** TO HER REGIONAL MANAGER ****** TO HANDLE THIS SITUATION. I REACHED OUT TO HIM AND HE STATED THAT THE ONLY THING THAT HE CAN DO IS EXTEND MY FREEZE AND NOT GIVE ME A REFUND. THAT IS ABSOLUTELY INSANE!!!! THE TOOK MONEY WITHOUT MY AUTHORIZATION BUT WILL NOT REFUND IT EVEN THOUGH THE MANAGER NAUTICA TOOK ACCOUNTABILITY FOR HER MISTAKE! THEY DO NOT CSRE ABOUT DOING WHATS RIGHT! I WILL BE TERMINATING MY MEMBERSHIP IMMEDIATELY AS WELL AS REACHING OUT TO THE BBB AND WHOMEVER ELSE! COULD HAVE HAD A LIFETIME CUSTOMER BUT INSTEAD YOU CHOSE TO STEAL! I ALSO HAVE RECORDED CONVERSATIONS ADMITTING TO THEIR FAULT! I HOPE IT WAS WORTH IT!!!

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          BBB Rating & Accreditation

          B-

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          Contact Information

          3599 Martin Luther King Jr Dr SW

          Atlanta, GA 30331-4017

          Visit Website
          (404) 699-7620

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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