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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 59 oz of the gold peak tea I got very sick from drinking it to find out that there was mold all over the bottom inside container has a date of May 26 2025
Business response
02/04/2025
Thank you, ****** for sharing your concerns with us about your Gold Peak product. I have shared the details of your experience with the appropriate management and you can expect a response soon. **** *.Initial Complaint
01/08/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my disappointment regarding an incident that occurred during my visit to the World of Coca-Cola on January 1, 2025. My family and I visited as the first stop on our road trip to ****** World. We chose your establishment because my mother loves *********, and its known as the top attraction in Atlanta.While most of the visit was enjoyable, our experience was overshadowed by an unacceptable interaction in the tasting room. My father, who is learning English, approached an employee mopping the floor to ask for help using the soda dispenser. Instead of assisting him, she aggressively hit the bottom of the machine twice, loudly yelled at him to move, and made forceful hand gestures to get him off the wet floor. The noise and her behavior **** everyones attention, leaving us humiliated and uncomfortable.There is no justification for treating any guest this way. My father, a kind and respectful man, simply needed assistance. This interaction completely ruined our experience and left a negative impression of your staffs professionalism.I have attached a photo of the employee, taken at 1:45 PM on January 1. The incident occurred around that time, and I encourage you to review any available footage to see the employees behavior firsthand.The World of Coca-Cola is a global attraction, welcoming visitors from diverse languages and cultures. Every guest should feel respected and supported, regardless of language barriers. I hope you address this matter and take steps to ensure all staff treat visitors with kindness and patience moving forward.Thank you for your time and attention.Business response
01/08/2025
*****, thank you for reaching out. We regret the reason for your need to contact us, but we appreciate the opportunity to respond. I have shared your experience with the appropriate management team at World of Coca-Cola and you can expect a response soon. **** *.Initial Complaint
11/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I tired logging into the +One rewards app. It wont let me do it - the attached screenshot shows what happens. Can you pleases help?Business response
12/02/2024
****, we're sorry to hear you are experiencing issues trying to log into your +One account. I have passed along your information and you can expect a response soon. **** *.Initial Complaint
11/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As stated to them before. I bought *************. Drank a few bottles. Tasted horrible, and very bad smell in the bottles. I saved for of them and still gave them. Got very sick for three days. Complained to Coke, the sent me to their insurance company Travelers. Lady was rude and unprofessional and didn't care I lost partial income because of the tea. Talked to her a few weeks later and she said it was the factory fault and blamed it on where it went after. Have already done a ton of research on line and been in contact with a lot more people this happen to. Thus is going to the news media, *** and being posted everywhere I can. As soon as I get home in a few weeks, I will be looking for an attorney to *** **** for the money I lost.Business response
11/26/2024
******, please contact *** *** with Travelers Insurance. TEL: ************** EMAIL: ******************* **** *.Customer response
11/26/2024
Complaint: 22603153
I am rejecting this response because:
I already worked with her. She could care less and she is the one who blamed it on everyone else but Coke
Sincerely,
****** *******Business response
12/04/2024
******, all communication must go through Travelers. Please contact *** *** with ******************** TEL: ************** EMAIL: *******************************. **** *.Initial Complaint
11/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Their smart water bottles I bought were leaking! Cap wouldn't go back on too! Wetted my pants! ******** product!Business response
11/13/2024
Junior, thank you for letting us know about the experience you had with smartwater bottles. The information you provided has been shared and you can expect a response soon. Your reference number is: 03145882. **** *.Customer response
11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
While drinking a can of Strawberry ***** I felt a squishy chunk in my mouth and upon examination of the chunk I noticed it was a discarded piece of a strawberry.Business response
10/23/2024
Thank you for reaching out, *******. The information you provided has been added to case #******** started for you and you can expect a response soon. **** *.Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have numerous ********* drink bottle caps with PINs that were intended for use to redeem any number of items (********* products, merchandise, etc.) or enter to win various prizes (destination trips, cash, etc.). Before ending the program that promoted the use of obtaining PINs from ********* bottle caps, ********* disallowed the banking of points from the PINs. The bottle caps with **** from purchased ********* products became useless. I would not have purchased ********* products and kept in excess of 100 bottle caps except to obtain the under-the-cap PIN.I am unable to receive an answer that reflects the request for compensation when I contact ********* **************** to receive proper compensation for the many bottle caps that were obtained when that the company promoted its products with emphasis of the PIN that could be used to redeem products or enter to win prizes.Business response
10/22/2024
Thank you for reaching out, ******. The information you provided has been shared with the appropriate management and you can expect a response soon. **** *.Customer response
10/22/2024
To Whom It May Concern:
This October 21, 2024 reply from the BBB of Metro Atlanta, ****** & NE Georgia is informative, and no action is needed (e.g. accept/reject business response).
Thank you,
****** ******
Customer response
12/13/2024
I have not received any communication from ********* since the response submitted by "**** *."Business response
12/13/2024
******, apologies for the delay in response. This matter has been re-directed to the appropriate management and you should expect a response soon. **** *.Customer response
12/18/2024
Complaint: 22454479
I am awaiting follow up communication from the company.
Thank you,
****** ******Business response
12/19/2024
******, our records indicate that our ******************* has been communicating with you about your case (#********). Resolution was included in an email dated December 17, 2024. **** *.Customer response
12/20/2024
Complaint: 22454479
I received an email from the company on 12/17/2024. On the same day, I sent a reply to that email. The next day, I received a reply stating: Someone from our team will follow up with you within 2 business days. I am awaiting that follow up.
Thank you,
****** ******Initial Complaint
10/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi We are a restaurant that has been using ********* company for over 10 years. We use the bar gun services for our bar. On April 2024, we did a mini renovation for our restaurant including the bar. We called the ********** company for them to send out tech only to relocate the bar lines. The sales *** came and put in the order for the tech to come. The tech came the next day and said we need new bar guns, so we called again to put in request. Few weeks after, the tech came BUT did not want to come in because he said we need new lines. So I contacted the local sales ***, he put in another request. So we have been going back and forth with the sales *** with the customer service asking when will they come. They have been giving us all different dates, Apparently we had to wait for the planner - **** K to schedule the service. Supposedly again for Oct 16, so I called on Oct 15 asking the status. And now they changed the date AGAIN! Asked to talk to the planner but no direct number and said will call me back but NOPE. This has been SIX months. We are a bar restaurant and we NEED the soda guns. Calling everyone that doesn't get us ANYWHERE. Sales *** won't pick up or respond anymore. Let me know what we need to do. Thanks. Outlet#*********Business response
10/18/2024
Thank you for contacting us, *****. The information you have shared has been forwarded to the appropriate management and you can expect a response soon. **** *.Customer response
10/18/2024
Complaint: 22430220
I am rejecting this response because: I will only accept this response after this has been resolved/contacted by the correct management. Thanks.
Sincerely,
***** ***Business response
10/18/2024
Thank you. I have updated your record with your additional comments. #********
**** *.
Customer response
10/21/2024
Complaint: 22430220
I am rejecting this response because: Still waiting for them to come and install. Still have nothing to use.
Sincerely,
***** ***Business response
10/25/2024
Thank you for the update, *****. I have escalated this to the appropriate team for follow up. **** *.Customer response
10/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I do accept this response.However, I do sincerely think and hope that BBB will publish this online for other businesses/restaurants to view. Because this has took us six months. Also. this was only resolved after we contacted BBB. We tried numerous ways, phone calls, emails and talked to all different customer service ***s/sales *** and still got us no where. Also, was neglected by our sales *** and planner even though was trying to contact them numerous times. Was given all different dates as when they will come to our location to install but as time was approaching, they told us none of the dates were in the system. It was a very frustrating process that lasts six months. I feel that ********* company should takes this seriously as you are a well-known company and you really should treat your customers seriously.
Thanks ******************** for resolve this for us.
Sincerely,
***** ***Initial Complaint
10/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order using Coke's online platform on Wednesday October 2nd. They too the funds out of my account immediately. My order was supposed to arrive Friday the 4th. I contacted my *** to ask where the order was to have him tell me the 11th. He had me on every two weeks, which I did not ask for.I called customer service to get reimbursed only to get redirected to a dead number. I want the Coke's cooler removed from my shop and I want the $423.05 reimbursed for failure to deliverBusiness response
10/07/2024
***********, thank you for bringing this to our attention. Your contact information and details of your billing and equipment issues have been shared with the appropriate management team. You can expect a response soon. **** *.Customer response
10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** *******Initial Complaint
08/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been ordering custom Coke products for over 9 years. My previous purchases included a name that was already approved therefore it was no reason for me not to think my recent purchases was going to be initially denied. Once I called to discuss, the representative confirmed that my secondary names were approved before and she was going to get it approved so that I could move forward with my order. I received the email confirmation that I may go back and place my order again for the two custom cans to be completed. I called back to confirm that I was not goi g to be charged another $9.99 since they approved of one of my custom can. I was advised that I had to pay another $9.99 if I wanted my initial two custom can order to by fulfilled. This makes absolutely no sense when all three custom cans should have been approved. I am asking for the $9.99 to be refunded back to me since there was nothing added or changes from my initial order and I already paid the $9.99 shipping cost. Original order number **********Business response
08/29/2024
Thank you for sharing details of your experience, ********. After looking into this, we refunded the shipping on order number **********. ************Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
61 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
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