Reviews

My provider was switching Medical Groups, and I received a billing invoice in the mail. It is State law not to charge medical records transfers so I called customer service. I was informed it was a mistake and it would be waived. I inquired how it could happen and there were a few hundred of us following the Doctor. I wanted to know if I had to call back later for my son's if they were to be charged as well. I asked to speak with a supervisor, but they had to call me back. The supervisor did call me back, but had a different answer. She told me that the fee had not been waived, and it had to go through a process to be reviewed by the billing department. I told her what the first ****** had told me. I told charging me was in violation of state law, and at that time she made it a point to say that our conversation was being recorded, and I told her good, I wanted the initial call saved for future reference since I was already told I that I was no longer being charged the fee. She took my email and phone # and was to call me back upon review. After 10 days, and no call back, I called customer service again. This representative told me still under review, and she would contact billing directly for the status and call me back. She too, took my ************* #. It has now been **** and no contact. Today, I did a chat with a representative and they told me it was all set, and it was taken care of the same day as my last call. Why did I need to keep calling them for a follow-up for their mistake? and supervisor argued with me because she couldn't explain to me how the "system error" occurred even though the request was entered correctly. EXTREMELY POOR customer service.

****. Disrespectful. Extremely hard to get a hold of. Everyone has been giving me the run around for over 2 months. Horrible company!

The *** team at Sharecare is full of hard-working, accomplished, yet humble professionals who welcome passionate workers of all levels. Great culture, diversity, and projects.

Employee-centric culture; constant opportunities for expanding or new roles due to growth and change; open communications from leadership

There is a good onboarding plan, plenty of guidance, and access to multiple resources. Everyone makes an effort to support your success.

Colleagues are very friendly, helpful, and welcoming Lots of opportunities for advancement as an entry-level employee if you work hard and show a passion for your job So far, work/life balance is great

*Flexible hours *Supportive teams, without micromanaging *Constantly learning *Encouraged to find your fit in the company *Great career growth opportunities

Ive been dealing with them for over a year for my *** case as a third party. They are very unhelpful, non responsive in emails, and you cant get a supervisor on the phone. I kept getting same excuse why my records werent sent for almost 2 weeks One day theyd say they had what they needed then next day same reason. When asked to speak with a supervisor she kept going in circles saying same thing. When forms were sent they didnt send medical records that were requested. I have spent many hours on the phone and emails as well as going up to my doctors office to get 1 doctors request sent. We pay them and our doctors office pays them and you get no assistance or help from this company.

I have been trying to get Sharecare to send 2 medical record documents to my disability insurance since May 22nd and it is now July 8th. My employer is going to terminate me because I cannot get them to DO THEIR JOB. I've spoken to them a minimum of 8 times and when I spoke to them today they said they have closed my case again!!! I AM LIVID! THEY ARE INCOMPETENT!I PLAN TO GET A LAWYER!!

I have dealt with Sharecare attempting to get my medical records sent to the correct facility for over a month now. Starting on 4/4 my doctor's ****** sent in the medical release form. I then heard nothing until I reached out on 4/23. I was advised that the records would be sent via **** from ***************. I was also advised I would be updated to the status. On 4/29 I reached out again and was told by representative ****** needed to pay $10.06 for shipping of my medical records. I paid with the understanding this would expedite the process. I did not hear anything further. I called again on 5/7 and was told they would check to see if the records were actually sent out but there may have been an issue. I attempted to speak to a supervisor to gain more clarity to the situation and received no return call. On 5/8 I called and after 15 mins on hold a representative said they would be sending out a second copy of my records since the first copy was never received. I also asked to speak to a supervisor since no one returned my call from the previous day. No return call was made by a supervisor after I was told I would be called back that day. On 5/9 again I called to speak with a supervisor and I talked with ******* a representative. This representative told me to call and complain another day and ******* coulda, woulda when I asked if we could get to the bottom of the issue. This experience has been nothing short of a nightmare. I dont understand why it is such a challenge to send out my medical records within a timely manner. I paid the fee and have gotten no where. The customer service representatives have largely been rude and demeaning. I dont know where else to go or who else to contact so I am reaching out here for assistance. I need these medical records immediately to be able to receive healthcare that is vital to my wellbeing.