Complaints

• Initial Complaint

  01/24/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Signed contact with Beazer Homes for a home for *************************************** on August 21, 2024. It was to our understanding and also in the contract that the Completion date would be November 2024-January 2024. That is what is stated for completion on our contract.-Beazer would not give us a response on confirmation of this completion date until Dec 27th, 2024 when the Beazer Construction Manager ****** ***** responded in an email stating "I dont see why we cannot be done with your home in the time allotted."-The same Construction Manager ****** *****, sent an Update Email on January 9th stating "Regrettably the power situation has gotten worse. They are going to be delayed another couple of months due to an incorrect easement situation."-The easement issues with our home is an error made by the builder and developer, not the power company. The easement has to be correct for the power company to connect power. The builder will have to redraw the plans for the easement to be correct, further delaying power connection. -We looked at other options with builder within the same neighborhood but all other options were $100,000-$130,000 more in price and out of our budget. We were not open to sacrificing living in another neighborhood and the builder would not come down in price on any other homes available to fit our financial needs. -The builder is refusing to return ******* money even though they have not fulfilled their obligation of giving us a completed home during the time on our contact. -The builder has also relisted the home for sale even though we have request termination of contract and have not sent it out as of January 24th, 2025. The home was relisted on all real estate websites on January 23rd, 2025. We are not on default with the builder and termination of contract has not been completed. -We are requesting return/refund of ******* money to resolve this issue.

  

  Business response

  01/30/2025

  Beazer Homes acknowledges your concern regarding the delay in closing, which has been caused by the power company's incorrect easement situation. We understand this situation has been frustrating, and we apologize for any inconvenience this has caused. As requested, we reviewed the circumstances with our local leadership team. After careful consideration and in accordance with the terms of the contract, we have made the decision to terminate the contract. Based on the terms of the agreement, we have retained the ******* money and option deposit as outlined in the estimated completion date section of the signed agreement which allows Beazer Homes up to two years to complete construction from the date of contract. 

• Initial Complaint

  01/01/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought a new build in 2021 from Beazer Homes. Since move in, a cabinet draw fell off (they fixed it). We had two plumbing issues due to backup and was told by a plumber that the system was installed with cheap parts and placed in bad locations which reason for recurring issue. We also had a water pipe explode in our garage from the wall to the water heater due to faulty parts. We now have a water leak in our laundry room on the second story. Im disgusted that this company is allowed to stay in business and build homes. This has been a nightmare and they refuse to take responsibility for any of it. I dont want this happening to anyone else and they need to be stopped from continuing to build peoples homes.

  

  Business response

  01/06/2025

  Beazer Homes ******* has been in contact with this homeowner, and we are actively addressing their concerns. All updates are being communicated to the homeowner directly.

• Initial Complaint

  12/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In July 2023, I contracted to purchase a home from Beazer Homes in ****** at *********, ******, **. During construction, Beazer made significant and undisclosed alterations to the foundation, including cutting post-tension tendons and excavating large sections due to plumbing errors. These changes caused widespread structural cracks that materially and adversely impacted the home's value. Beazer also failed to disclose grading defects that rendered over 10% of the lot unusable, misrepresented the home's square footage, and refused to address these material issues despite my repeated concerns.Before closing, Beazer issued an ultimatum by the next day to either close on the structurally compromised home or cancel the contract. I was forced to cancel, leaving me with substantial financial losses, including appraisal fees of $995 (****************) and $570 (Fairway Independent Mortgage), and a non-refundable $1,000 flooring deposit. These losses total $2,565. While Beazer acknowledged the possibility of reimbursing the ***** Fargo appraisal fee, they refused to cover the remaining expenses and conditioned reimbursement on my agreement to waive claims for additional compensation.Beazers actions demonstrate a pattern of misrepresentation, non-disclosure, and disregard for their contractual obligations. Their refusal to address valid concerns or provide full reimbursement for my documented losses has caused significant financial and emotional distress.Desired Resolution:I request that Beazer Homes reimburse me the full $2,565 for my documented losses and take responsibility for their breach of contract and failure to uphold fair business practices.

  

  Business response

  12/26/2024

  Beazer Homes Phoenix Division has offered to reimburse the consumer for the $995 fee paid to ****************. Additionally, the consumer was refunded their ******* money deposit, despite our company not being obligated to do so under the terms of our sales contracts. The consumer works as a realtor and is familiar with the homebuying process and the procedures following contract cancellation. No further actions or monetary refunds will be issued by Beazer Homes.
  
  

  Customer response

  01/02/2025

   
  Complaint: 22709813
  
  I am rejecting this response because:
  

  The reimbursement for $995 offered by Beazer was incomplete. Beazers requirement was for me to sign away any of my additional rights if I were to have accepted that offer. I have additional financial losses, as previously stated, due to Beazers breach of contract. I know this because I am a *********** Agent and understand contract law. Beazer was legally required to reimburse the ******* deposit due to their breach of contract, based on their own contract terms, due to materially and adversely affecting the value of the home by removing vast sections of the foundation and thereafter creating structural issues with the house, as confirmed by a General Contractor, as well as other undisclosed major issues caused by Beazer. A refund of my losses, due to Beazers incompetence and fraudulent efforts to cover it up, is the least they should be offering.

  
  Sincerely,
  
  **** *********

  

  Business response

  01/07/2025

  We stand by our decision to reimburse the $995 fee paid to ****************. The consumer has been refunded the ******* money deposit despite our company not being obligated to do so under the terms of the sales contracts. Additional expenditures on the part of the consumer were his choice. Beazer Homes considers this matter closed.

  Customer response

  01/09/2025

   
  Complaint: 22709813
  
  I am rejecting this response because:
  

  This matter is not closed because the company has done nothing to fix Beazers breach of contract. You never reimbursed the $995 ***** Fargo fee because you required conditions when offering that reimbursement. The only choice that we made was trusting Beazer to build a structurally sound house,which they did not. Appraisal fees are a lending requirement, not a personal choice - they are a contractual obligation by Beazer (which we abided by). In addition to appraisal fees, we advanced other fees, in good faith that Beazer would uphold their side of the contract to build a structurally sound house. That was Beazers whole obligation in the contract. When Beazer breached the contract by constructing a structurally unsound house, Beazer became legally responsible for refunding ******* money. We demand that Beazer compensate the remaining amount of money we are out by Beazers breach of this contract.
  
  It is a fundamental obligation of accountability for Beazer to address these losses. Beazers response is shocking, especially since the circumstances truly warrant punitive damages,given the extent of Beazer's misconduct. Now, based on Beazers response, I am being forced to further escalate. I am sending full documentation to the Arizona State Attorney General for continued investigation into Beazers deliberate and reckless disregard for proper building standards and fraudulent behavior.

  
  Sincerely,
  
  **** *********

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The complaints involves an improperly installed ******* **** unit in out new home. We live in the Beazer Home development in *********, ** by the name of ************************. We moved in to the new home in October of 2021. The **** unit was installed, tested and approved by Beazer in September of 2021. The installer was ******* H. ******** of Seaford, DE. The **** was not properly installed and was not level. Over time the lack of balance caused water to pool in the unit when the furnace was running and not drain properly. Over time the heat exchanger and inducer started to leak in to the rest of the unit causing corrosion. The unit is covered for parts up to 10 years, but not labor. It will cost us $5,500 to have the unit repaired and balanced properly. We think Beazer and Metcalfe should share the cost as the unit was not installed correctly in the first place. I am not in the **** unit installation business and expected to be treated fairly, and in good faith.

  

  Business response

  12/19/2024

  The ************************ is reviewing the consumer's submitted request and will follow up directly to discuss further.

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beazer homes like ripping off disabled veterans. We purchased a house in ********* in 2021, at the end of 2022 we submitted warranty claims for issues in our house. We went back and forth with the *** and then were ghosted. We had a massive plumbing issue that caused us to reach out to the warranty department again. The ***, **** has informed us because we didn't follow up enough according to them (even though there were multiple calls and texts) our warranty has expired. This is ridiculous, we did our due diligence by ***orting the issues on time and trying to get them resolved and now Beazer is trying to get out of fixing our house.

  

  Business response

  11/14/2024

  The ************************* for Beazer has spoken with the homeowner and reviewed the items of concern as well as a misunderstanding in regard to processes. When a case is closed there is an auto generated email that is delivered to the homeowner stating the case was closed and if for any reason the work wasnt completed or closed in error, please let Beazer Homes know.
  
  Items of concern identified by the homeowner are: 1) Kitchen faucet is leaking - Homeowner informed faucet would be covered through **** and when contacted by the homeowner, a new faucet will be sent. Upon receipt Beazer will send our plumber to install. 2) Second bathroom that is not used very often may have a leak. Our team to send a plumber to inspect the shower and if determined there is a leak, a remediation company using a thermal camera will check for a water leak inside the walls. Caulking in the secondary shower is a homeowner maintenance item; however, as a courtesy Beazer will take a look at this as well. 3)There is a dip in the upper-level sub floor. Beazer will send a framer to inspect and correct if needed.
  
  We are pleased to work out misunderstandings and address warranted concerns with our homeowners.
  

• Initial Complaint

  10/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  House Closing: 2/26/2021. Amount $480,510. Address: ********************************************** *******, **. *****. Improper grading and installation of drainage lines in backyard during construction caused rainwater/irrigation to pool in center and rot out sod. Beazer was notified well within our one-year warranty period: Case #'s ********* (6/21/21), ********* (10/04/21), ********* (06/23/22), ********* (12/22/21), ********* (07/13/23) were created by Beazer without resolving problems. Beazer informed me in writing, that this case was transferred to our *** (100% controlled by Beazer) for "further action." I was informed by the ******************************** Management, that funding of my repair was not possible at the present time due to "lack of funds." (not my problem)Beazer replaced the sod twice during this period without addressing the underlying problem of improper grading and lack of adequate drain lines directing the "runoff" to the sewer system at the street in front of our property. The new sod rotted out both times from the continual standing water and dampness leading to continual mud across our backyard rendering it useless for any social activity since we moved into the house.Desired solution by Beazer: Contract with a well-qualified Landscaper to regrade backyard, install necessary drainage lines to ensure runoff to the street sewer system and resod the backyard. Time is of the essence because Beazer is near to completing the remaining condominium units and will soon turn the *** over to the property owners leaving us with financial problems that are their responsibility. Supporting documents are too numerous to attach as PDF to this file. They are available by email or mail upon request. *** ******** **********************************, Ga. ***** ************

  

  Business response

  10/17/2024

  We appreciate the opportunity to look into the drainage issue mentioned. Regarding the cases mentioned without resolution, our customer care team has been very proactive in addressing the concerns through multiple measures including regrading, resodding, and the installation of drain boxes and rocks. Last year, our customer care manager had also scheduled a landscaping drainage assessment, which was completed showing no deficiencies at that time. Currently, our customer care team has opened a new request as a courtesy to have a landscape contractor reevaluate the drainage concerns mentioned. Please also be aware that some items may fall beyond the scope of the Beazer Homes Limited Warranty, and therefore they will need to be addressed specifically by your local HOA.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I do not under how business like Beazer survived, guess it is they are still somewhat better than the other, even worse. This is a sad fact I guess in ** nowadays. Anyway, I just recently found out that the whole brick panel on top of the main entrance door get loose. Guess I was thinking that might be a intended decoration style. I was doing some calking before winter and then found this huge detached brick panel hanging there. Some local masonry people told me that the Builder did not put brick tie that is why the whole panel is detached now and could fall anytime. I am lucky that I am still alive till now writing this review w/o being KILLED or anyone being KILLED for the past 17 years. I found one of the email from their manager years ago when there is a 20 feet crack on the back of house and causing water leak and flooded the ceiling. "I know we have discussed the repaired tuck pointing in the brick several times in the past. We did this a few year ago for you because of a concern with cracks in the mortar on the rear of your home. As I have stated many times we will repair these cracks if they exceed a inch in width but do not warranty the mortar will match" Below is a section of our Performance Quality Standards that you should have received either during construction or after closing. I regret to inform you we will not be making any additional repairs to this area of brick as we are not responsible for color variations between existing and new mortar. We made every effort to match as close as possible. "So this Beazer manager is saying or implying that they will NOT give you the warranty standard upfront until after you sign the contract I guess? Also if there is any crack issue when they are fixing, they do NOT guarantee that it will match the color. The local masonry people told me that they can match it easily w/o being noticed. Also the back deck post is directly into the ground w/o concrete, and the wood rottened quickly.

  

  Business response

  10/11/2024

  Beazer Homes Nashville Division has looked into this matter thoroughly and has concluded that regarding the brick panel, the original construction was completed in accordance with industry standards, and any maintenance or repairs conducted thereafter are the responsibility of the homeowner once the warranty period has expired. While we understand the frustration regarding color matching and repairs, we are unable to offer additional assistance in this matter.
  
  We also acknowledge your concerns about the back deck post and its installation. However, as this concern arises outside the warranty period, we encourage you to consult with a qualified contractor for an assessment and potential solutions.

  Customer response

  10/11/2024

   
  Complaint: 22393807
  

  If it is indeed industry standard for Beazer to attach bricks without the use of brick ties, I request confirmation of this practice. Similarly, if placing deck posts directly on the ground without the use of concrete is part of the industry standard Beazer adheres to, I ask for clarification on that as well.
  
  Furthermore, I am concerned that attempts to address issues in my home are being made with the assumption that customers may not recognize deficiencies until after the warranty period expires. If Beazers approach is to defer proper resolutions in the hope that they go unnoticed by homeowners until after the warranty has lapsed, I respectfully request transparency in this regard.

  Sincerely,
  
  Zhiyong Sun

  

  Business response

  10/25/2024

  Beazer Homes *********************************** are currently investigating this matter to ensure a thorough review. We kindly request a few more days to finalize our findings and appreciate your understanding and patience. We will keep you updated and aim to respond as soon as possible.

  Customer response

  10/27/2024

   
  Complaint: 22393807
  
  I am rejecting this response because: Beazer asked more time to investigate.
  
  Sincerely,
  
  Zhiyong Sun

  

  Business response

  10/30/2024

  Beazer Homes ********************************** has proactively engaged with the consumer to schedule an in-person meeting. Consumer has agreed to meet with our ************* Manager for October 30, 2024, at 1:00 PM.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into my house in September 27, 2022. Since last month a small window in my dining room has been leaking water inside my house and down the wall. It is enough that the wall has a dark **** and the wall is peeling. I put in a work request but instead was given a form to complete and return to the window company. I was unable to put the order number on the work order but instead sent a picture of the label. I also sent a email with pictures to ******************************************* So far I have not received a response and the leak is getting worse. I have lots of pictures showing the leak on the inside and would like to have the window replaced to prevent further damages to the dry wall inside my house.

  

  Business response

  09/17/2024

  We understand your concerns regarding the window issue, and we want to assure you that our warranty team is actively working with the window manufacturer to address and resolve these concerns. A date has been scheduled for the window manufacturer to assess and fix the problem.
  Beazer Homes is committed to transparency and responsiveness throughout this process. We stand by our warranty and are dedicated to supporting you until this issue is fully resolved. Please dont hesitate to reach out if you have any further questions or concerns. We are here to help and will continue to work with you to ensure you receive the service you deserve under your warranty.

  Customer response

  09/17/2024

  They did come out and we are in the process of trying to get the window replaced. Their representative told me he will try and contact the window manufacturer to see if he can expedite the window replacement. I do not want to close the issue until the window is replaced. Once replaced and the window is fixed I will close it out, but for now I would like to keep the case open. The window has started to leak more and I did run a caulk bead outside but the seal is broken and the issue will continue unless it is fixed. The wall inside has damage as well as the floor. I am trying to prevent further damage to the area.

  Thank You,

   ***** K ****

  

  Business response

  09/20/2024

  Thank you for your understanding regarding the window replacement update. We appreciate your patience as we navigate potential delays with the manufacturer. If you need any assistance or have further questions, please feel free to contact the **** at ************. We're here to support you until this issue is fully resolved.

  Customer response

  09/20/2024

  The window is not replaced yet and I will not close the case until a new window is installed. Thank you for your response.

  ***** ****

  

  Business response

  09/30/2024

  Thank you for your patience as we work with the window manufacturer to get the replacement window for you. The window has been ordered and the estimated delivery timeframe is 4-8 weeks to receive the window. Our team is working with you and the manufacturer to get the issues resolved as quickly as possible.

  Customer response

  09/30/2024

  I prefer yo keep this open until the window is replaced. I realize they are working yo replace it but want to  keep it open until the window is replaced . Thanks for your understanding, once the work is complete I will close the case.

  ***** ****

• Initial Complaint

  09/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty claims are repeatedly going unresolved due to lack of skill, knowledge and care. Excuse after excuse why problems cant be resolved.

  

  Business response

  09/12/2024

  We appreciate the opportunity to of looking into the homeowners' concerns.  An appointment is scheduled for the ************** to meet with the owner 9/18/24.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Beazer Homes regarding the poor quality of the foundation in the home we purchased from them. For the past two years, the foundation has been deteriorating, causing significant issues such as cracked sheetrock, doors that do not close properly, and other signs of foundation settling. Despite these serious problems, Beazer Homes has failed to take responsibility or provide a satisfactory resolution. When we contacted them about these issues, their representative, *****, claimed that the problems were due to insufficient watering of the foundation. She advised us to increase the watering around our home, despite the fact that we have an automated sprinkler system that waters daily. ***** further suggested that we install additional watering systems to moisten the ground, implying that the burden of preventing foundation damage lies with us We were never informed that the home was built on soil requiring such extensive maintenance, nor were we advised of the need for special watering procedures to maintain the foundation's integrity. It is unprofessional and unacceptable for Beazer Homes to shift the blame to us, the homeowners, when the real issue lies with the poor craftsmanship and lack of proper foundation preparation I am deeply concerned about the qualifications of Beazer Homes' staff to make such assessments. I would like to know the scientific basis for ****** recommendation and whether she possesses the necessary expertise to diagnose and resolve foundation issues. Furthermore, I believe that Beazer Homes has not adhered to proper building standards which has resulted in the current condition of our home. I am requesting that Beazer Homes takes immediate action to address and repair the foundation issues, including any related damages caused by the settling. I also expect a thorough investigation into the soil conditions and foundation design to ensure that no other homeowners in our area face similar issues.

  

  Business response

  08/29/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by the homeowner regarding the foundation.

  The homeowner closed on their property in January 2022, which places them outside the one-year warranty period for drywall issues. The homeowner submitted a warranty claim on August 19, 2024, citing drywall cracks that they suspect might be related to foundation issues. ********************** Representative conducted a site visit to assess the homeowners concerns. During the inspection, settling cracks were observed, which are commonly associated with the natural settling of the home over time. Additionally, it was noted that the soil surrounding the home was excessively dried out, causing the soil to pull away from the foundation. This condition can contribute to foundation settling issues.
  
  The homeowner chose not to allow our representative to check the irrigation settings. We advised the homeowner that consistent watering is crucial for maintaining soil moisture and preventing excessive soil shrinkage, which can impact the foundation. Despite this, we have recommended an engineer evaluation of the foundation to ensure that any potential issues are professionally assessed.

  
  Beazer Homes is in the process of scheduling an evaluation by a licensed engineer. This assessment will provide a detailed report on the foundations condition and include recommendations for any necessary repairs or maintenance.

  
   We will continue to keep the homeowner informed of the evaluation process and any findings. We are committed to addressing any issues identified by the engineer and providing appropriate solutions.
  We understand the homeowner's concerns and are dedicated to resolving them as effectively as possible. We are taking all necessary steps to assess and address the foundation-related issues. We will also provide guidance on irrigation and soil maintenance to prevent future problems.

  
  We hope this response clarifies our position and the actions we are taking to resolve the situation. If you require any further information or have additional questions, please feel free to contact Beazer Homes directly at ************** or *******************************.

  Customer response

  08/29/2024

   
  Complaint: 22203968

  
  

  I am rejecting this response because of the following.  

  
  

  I am writing in response to the statement provided by Beazer Homes regarding the ongoing foundation issues with our property. While we appreciate the acknowledgment of our concerns, I must address several inaccuracies and omissions in your response.

  
  

  1. Warranty Claim and Initial Repairs:

     - We filed our initial warranty claim on January 4, 2023, which was within the one-year warranty period. During this time, Beazer Homes conducted repairs that were substandard and failed to address the underlying issues effectively. The repairs were superficial, and the problems have since worsened, leading to the current state of the foundation. The claim that our concerns are outside of the warranty period is therefore incorrect, as the initial issues were documented and reported within the valid warranty timeframe.

  2. Lack of Specific Guidance on Irrigation:

     - At no point during the closing process or subsequent communications were we provided with specific instructions or requirements for watering the foundation. The assertion that "consistent watering is crucial" was never communicated to us in a manner that would allow us to take preventative measures. It is unreasonable and unprofessional for Beazer Homes to place the responsibility of foundation stability on us, the homeowners, without having provided clear, actionable guidance from the outset.

  3. Misrepresentation of Site Visit Details:

     - The claim that we "chose not to allow" your representative to check the irrigation settings is untrue. No such request was made during the inspection, and we have been fully cooperative in all interactions with Beazer Homes. Furthermore, our irrigation system waters the area daily, a fact that contradicts the claim that the soil surrounding the home was excessively dried out. We have records to support the consistent operation of our sprinkler system.

  4. Request for Engineer Evaluation:

     - While we appreciate the offer to have a licensed engineer evaluate the foundation, this step should have been initiated earlier given the serious nature of the issues. We expect the evaluation to be thorough and independent, ensuring that all aspects of the foundations condition are assessed, including any deficiencies in construction or soil preparation that may have contributed to the current problems.

  Next Steps:

     - We request that Beazer Homes provides a detailed timeline for the engineer's evaluation and a commitment to fully address any findings. We also expect to receive a comprehensive plan for the remediation of the foundation and any related damages, at no cost to us, given that the issues stem from the original construction and inadequate initial repairs.

     - Additionally, we request documentation of any guidelines or instructions provided to us regarding foundation maintenance, including the specifics of irrigation and soil maintenance, as referenced in your response.

  
  

  We are committed to working with Beazer Homes to resolve these issues, but we expect transparency, accountability, and a solution that reflects the level of quality and professionalism that should have been present from the beginning. Please provide the requested information and next steps as soon as possible.

  
  

  Sincerely,

  
  

  *****************************

  

  Business response

  09/03/2024

  Beazer Homes has scheduled an engineer evaluation for Tuesday, September 17, 2024. Elevations will be taken to provide data on the foundation performance. Once the engineer prepares the calculations and reviews the data, a report will be provided to all parties. It typically takes about 3 weeks to receive the report. Once the report is provided, we can determine the next steps. The engineer will also provide foundation maintenance and care recommendations. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩