Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This complaint pertains to a significant and unresolved issue regarding the allocation of insurance funds paid directly to Georgia High Quality Construction by ******************* Despite multiple attempts to resolve this matter directly with the company, they have failed to refund the appropriate amount of funds allocated for non-roof repairs.Details of the *************************** issued a total payment of $22,277.47 to Georgia High Quality Construction, broken down as follows:Roof Repairs: $19,681.67 Includes laminated composite shingles, roofing felt, drip edges, flashing, ridge vents, and charges for steep/high roof access.Non-Roof Repairs: $2,105.80 Main Level Repairs: Drywall repair, insulation, painting, cleaning, and floor protection ($1,148.48).Right and Left Elevations: Replacement of treated wood fence slats ($429.29).Labor Minimums: Cleaning, drywall, and insulation labor ($528.03).While Georgia High Quality Construction refunded $264.97 as an acknowledgment of funds received for non-roof repairs, this amount is significantly lower than the total amount allocated for these repairs. The remaining balance of $1,840.83 remains unresolved.Resolution Sought:I am seeking the following:A detailed explanation from Georgia High Quality Construction regarding the refund discrepancy.A prompt refund of the remaining balance of $1,840.83.Additional Information:This issue has been ongoing for over a year, causing significant frustration and inconvenience. I have made multiple attempts to contact Georgia High Quality Construction, but they have not provided a satisfactory resolution or adequate communication.Desired Outcome:I respectfully request that Georgia High Quality Construction address this complaint by reviewing the insurance documents, resolving the refund discrepancy, and issuing the remaining balance promptly.Thank you for your assistance in resolving this matter.

  Business response

  01/06/2025

  We have been in communication with Mr. ******* and we have came into the agreement that we were issuing him a refund. We requested to be able to Zelle him the remaining funds, but he refused to use ***** so we agreed to give him a check which takes a little longer in processing the refund. We did not see the need for this complaint since we have been in communication and in agreement with Mr. **************

  Customer response

  01/06/2025

  They responded, stating they were looking into it, but never confirmed whether they would issue a refund, nor did they ask if I would accept *****. Had ***** been offered, I would have accepted it and avoided filing a complaint.  This is the first time Im hearing they are issuing the refund. 
  
  

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