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InterContinental Hotels GroupHeadquarters
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87 Customer Reviews
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Review from Jamie G
1 star02/01/2025
This company is a total scam. Stay away. They have hidden fees and when you try to contact customer service, it is a total mess.Review from Tee S
1 star12/29/2024
Recently stayed at the *** in ************, the couple of nights I spent were atrocious cannot understand how this company is still in business when its being ran like this. The security guard who thought it was a good idea to talk to a guest in a disrespectful manner, almost got something hes always needed, didnt feel like getting in trouble but as tough as he was acting he needed it. Hotel reeked of weed pretty sure the staff were in the back smoking some themselves, the hotels upkeep is terrible stains everywhere, dirty rooms, no cleanliness anywhere. Lady at the desk had an attitude for no reason, they also had a party going on downstairs in the lobby which was never brought to my attention when we booked into our room, was loud and obnoxious. Would never recommend an IHG hotel to my worst enemy, avoid these places at all costs sleep in your car for your own sanity.Review from Ricky H
1 star12/04/2024
I had a reservation at the Holiday Inn Express in ****** az and cancelled it when the family reunion was cancelled due to illness. They charged my credit card and when I was better and could make it they wouldnt give me my standing reservation! Not a good way to do business!Review from Arvin G
1 star11/29/2024
My name is ***** ******** I stayed at the hotel on the November 28th through the 30th I asked for cancellation on my second stay due to bed bugs and stink bugs we have pictures my mother-in-law got bit and her arm it was bleeding I asked to cancel my second day in the morning before I even stayed and they wouldn't do it I want a complete refund or I will be filing a lawsuit with my attorney for other damages I can be reached at.. I'm also ******* veteran a 24 years that's not the way you supposed to treat your guestReview from Christina P
1 star11/07/2024
Recently we stayed at the ********** PA location. My son left his iPad I called the day we checked out to let them know. Spoke with manager who acknowledged having said iPad. I sent a *** ex label with the understanding they would overnight to me. That was two weeks ago. Ive called and left numerous messages and have also emailed. All which have gone unanswered. If they were going to keep it they should have just said they didnt find it.Review from Aimee B
1 star10/28/2024
Dont bother being a rewards member. They advertise no blackout dates on reward nights for members, however we have not been able to use our points in the last 2 years regardless of how far in advance we try and book a reservation!!! The reason we are given is that rewards nights are all booked up even though plenty of rooms are still available. That is in fact a blackout but because they term it something else they get away with it. Consumers have no rights or protection anymore. Were done being a member. There is ZERO benefit because they lie about the benefits of being a member.Review from Amy F
1 star10/14/2024
My friend and I were two people of many, affected by the abrupt closure of the Crown Plaza in ********. Not only have we not received reimbursement for the $500+ room, we received an email the next day asking how our stay was. We were never informed by the company or their affiliates that they were closed. We found out when we showed up and the doors were chained. We had a couple hours before our event to scramble and seek other accommodations. After 2+ hours of trying to call the Crown Plaza and their affiliates that day, in addition to 8 days later, the problem is still unresolved. Not being able to stay at the Crown also then required to pay a different hotel about $500, and then $75 for transportation, both of which we wouldnt have had to pay if we stay at Crown Plaza. We are incredibly frustrated and hope you look into this and pressure the company to do the right thing. Thank you. *** *****Review from Terrance L
1 star10/08/2024
Worst hotel experience I have ever had. I traveled for over 30 years in my career and never had I been treated so unprofessionally and rudely as this place.If you have a reservation - cancel it immediately and go someplace else-period!I had a confirmed reservation for a family wedding event. I called this hotel directly 3 times to confirm and update our stay. I had a confirmation number and the printed emails too. ONLY to arrive and be told that THEY - the local management cancelled our room. I even have a saved voice mail from this hotel from the night before our arrival specifically stating that our room would NOT be cancelled.We traveled from North Dakota to North ******** to be with family that we maybe see once a year. And we were the only family that had to stay in another hotel. We missed out on conversation and fellowship that can never be replaced. And we were not compensated, yet, for any of THEIR misconduct!DO NOT STAY AT THIS HOTEL!Review from Cecilia C
1 star10/04/2024
State of this hotel on September 2 through September 4. On September 3 I woke up with a stopped up nose and a very dry cough we then proceeded to get up and move around notice that my socks were wet when I stepped on the carpet near the ** in the window and called the front desk they moved his rooms to a higher floor where there was also water damage showing on the walls Woke up with what I thought was a rash and it ended up being bedbug bites and I did go to the doctor on September 7 to verify that and verify that I was exposed to mold and mildew and they did verify that I have the documents for that I have now been battling with Crown Plaza Midtown on **************** to reimburse me for my damages or my loss or my room stay and they have not yet done it. ******* the hotel manager is supposed to call me back multiple times now and has never called me back. He has never returned an email and the claims department has never reached out to me to talk to me about what happened to hear my side of the story or any of that I do not recommend this hotel to anyone. Theyre not honest. All they do is lie.Review from Shane S
1 star09/30/2024
*** ************* needs to have at least a two-factor authentication process when using Hotel Points. Someone changed my e-mail address and password to that account on September 26, 2024 and used my points in that account for an Apple Gift Card. I called the IHG ************* to notify them that I did not make those changes and it took them over 24 hours to resolve that issue. Then on September 30, 2024 I received an e-mail saying that someone changed my e-mail address and phone number to my IHG ************* account. Called them again and told them that I did NOT make those changes and they were able to change that information back to what I need it to be. When a company has someone's store credits or points in this case there needs to be a more secure way to keep those points from being used by unauthorized people or scammers.
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