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          Business Profile

          Neurologist

          Polaris Spine & Neurosurgery Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Neurologist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/23/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I went to Polaris Spine and Neurosurgery Center in *******, ** for a hospital follow up on 3/14/2022. During this visit, the physician (*********************************) recommended injections in my back to see if I would get some pain relief. He said that I would need to schedule this in order to give the insurance company (United Healthcare) time to approve the procedure. I told him that I had the funds to pay for the procedure in full ($3,745) if they could fit me into the schedule today. The practice made space on the schedule for this day. Everyone understood that I was paying out-of-pocket for the procedure and I would personally file a claim with United Healthcare afterwards for reimbursement. I had a follow up visit from these injections where they scheduled me for more injections. As a means of getting on the schedule ASAP, I told them I would again pay out-of-pocket and I would personally file a claim with the insurance company for reimbursement. They charged me the Self Pay Rate of $460, per the billing employee who called me just prior to the injection date to take my payment, which I paid in full. I later reached out to United Healthcare to file my claims but found out that Polaris Spine and Neurosurgery Center had already filed claims with the insurance company in which the insurance company had already sent them the payment. The insurance company told me to reach back out to Polaris regarding my overpayment to them. I have reached out to Polaris on several occasions reviewing the situation and requested they correct the overpayment and reimburse me the monies owed since they took full payment from me up front AND afterwards filed a claim with the insurance company and accepted that payment also. Other than the billing employee escalating up to her supervisor, there has been no resolution or communication back from Polaris regarding this. Additionally, they have sent me a **** requesting payment and on the ****, it does not even show where I paid previous

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 45

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1150 Hammond Drive

          Atlanta, GA 30328

          Visit Website
          (404) 256-2633

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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