Complaints

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Radco residential property *********** Midtown ( ***************** Street) location ***************** , ***************************** has routinely failed to follow up accordingly relative to our end of lease move out scheduled for 11/6/23. The property located at ************************* has consistently has building maintence issues with the elevator. Currently the elevator in non functioning and it is needed in order to facilitate our move out as we reside on the 6 floor. The building 2nd elevator is not accessible from the 6th floor thereby preventing movement of heavy items within a stairwell.This issue has been communicated to the Radius Staff via phone and in writing . ********************* most often in unavailable on property and only chooses to communication via email .We have / are asking for any accommodation relative to assisting with this move ( remain in unit until elevation is repaired ) which is tentatively scheduled for 11/10/23 at no cost.We have been unable to obtain any Corporate contact information from the Radius Staff to escalate any concerns .

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I applied to lease an apartment at ***************, owned by The Radco Companies in Feb. 2022. I spoke with ****, the regional support at the time, and he walked me through the entire application process. Because I am in the middle of a divorce, I don't have child support or alimony coming in yet and had to use my parents as my guarantors. We paid a total of $150 in application fees. I am also undergoing a custody battle, and my attorney told me to rent a 3 bedroom unit. The court has ordered my husband and I to sell our current home to pay for our attorney fees. **** told me that there was a 3 bedroom unit coming available March 31, and that the unit would be mine once the application went through. I was approved and was promised an emailed welcome letter. On Thursday Feb 17, I received a call from a private number. The gentleman told me **** was no longer with ***************, and that the 3 bedroom unit was no longer available. Its current occupants had been up for eviction, but found a way to pay last minute. He told me there were no 3 bedroom units available. I was never told this was a possibility. I knew the leasing office was housed in a renovated 3 bedroom ***** *** asked to be able to rent it. I asked if he could honor the pricing given to me for the un-renovated ***** since I wanted & needed the cheaper option. He told me he would have to talk to ownership and would touch base by end of the day Feb 18. It is now Feb 22 *** have heard nothing. He refused to give a callback number. When I call their number **************, it rings without stop, with no way to leave a message. I have messaged through their online portal, have visited twice (no one was in the leasing office each time). Their website lists hours as 8:30 to 5:30 yet no one has been at the leasing office, and phone lines have been nonoperational since I began the application process. I am beginning to wonder if it was a scam, and if they are renting units at all.

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