Tire Manufacturers
Kumho Tire U.S.A., Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Tire Manufacturers.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They won't send my rebate after spending about $1000 on their tires! **************** representative said I could just email the pictures of the receipt because they couldn't see my receipt good enough, which I tried resubmitting 3 times. Now they email me back saying that won't work!Initial Complaint
10/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 4 Kumho tires from ******** on *********************************** ******** I was told upon this purchase I would receive $100 rebate from Kumho tires. This purchase is on March 8, 2024 product number ESCTA 4X11KU22. To date have not received this $100,00 rebate as promised when I call ********* I they have nothing to do with it I am told I need to call Kumho tires unfortunately theres no way to reach Kumho I tried emailing them etc. calling them. And then Face book unable to get a contact. I would like to have my hundred dollar rebate as promised to me when I purchased these tires from ********* I have no success in trying to follow this through etc. with the information I was providing upon purchase thank you for helping me in this matter ******* ***** all I want is my hundred dollar rebate which was promised upon purchase of the tires from ********* Please help me resolve this. Thank you very much ******* *****.Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought 2 new tires from this manufacturer on Walmart.com. every since then I am constantly loosing pressure in my tire. I have to air it up every 2 weeks. I have called numerous times and have not gotten a response. The are selling faulty tires and I want my money back or a replacement of low quality goods. I've had discount tire check out the tire multiple times and there aren't any holes so my tire looses pressure due to how it was made.Initial Complaint
08/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
2023 ****** Pathfinder had 255/60R/18 Kumho Crugen HP71 tires installed on them that per the manufactures site should have: KUMHO MANUFACTURERS WARRANTY All Kumho commercial tires are covered for a minimum of 60 months from the date of purchase. Long haul Smartway verified tires have coverage for 72 months. / 65K LIMITED TREAD WEAR WARRANTY / ROAD HAZARD WARRANTY If an eligible Kumho brand replacement tire becomes irreparably damaged due to a road hazard condition, the tire will be replaced free of charge within the first 2/32 of the original tread and 12 months from the date of purchase. Two of the tires in less than a year had less than 3/23" tread and one of them was showing threads and was too structurally unsound to continue driving. It was impossible for multiple days to get hold of anyone over the phone on their warranty claim to file a claim for replacement and contant through the website and voice messages were left unanswered. I was forced to purchase 4 new tires at full price. Even the Kumho authorized dealer couldn't get through. It is horrible service. I have one car and needed to pick up my children.Initial Complaint
05/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a set of Kumho Ecsta tires from **************** in **********, WV on 3/15/2021 and got ****** miles out of them. They have a 45k mile tread life warranty. ******** was able to replace tires with new set of same tires on 6/27/22. Those tires wore to below tread bars in ***** miles. I bought a new set of tires of a different brand on 4/14/23 from Triple K and asked them to pursue getting me a prorated refund. They worked with the wholesaler, On Demand Tires....now Simple Tire, as well as with the manufacturer. Each time, they were told to contact the opposite party. Wholesaler says to contact manufacturer and vice-versa.Business response
05/13/2024
Hello,
Sorry you had issues with your tires. When you spoke with ******** back in 2022, other authorized retailers were recommended who could help submit your warranty claim. Did they also refuse to assist?
While **************** sold you the tires and should be responsible for processing your warranty claim, they are not one of our authorized retailers which made the process difficult. Adding the fact that they purchased from a strictly online retailer like Simpletire.com created the situation we have now.
Do you still have the most recent set of tires?
Thanks,
*******************
*********************************
************
Initial Complaint
11/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had four Kuhmo tires on my Dodge Caravan. Turns out the belts were shifted. My mechanic called me to have a look. I then contacted Kuhmo tire warranty. They sent me a form to fill out and I did to the best of my ability. My son emailed it for me. They responded by email and said if more information was needed they would contact me. Three months went by and nothing. My son emailed Kuhmo warranty for me. I had sent pictures of my tires clearly showing the shifted belts. Kuhmo tire ***********,***** then started harassing me. I have asked him to look at the pictures and refused to. Please look at all the emails.Business response
11/27/2023
Hello,
Sorry you had issues with your tires. I understand from your address you are located in *******, ******. Unfortunately, Kumho Tire *** and Kumho Tire ****** are different entities, any complaints will need to be filed in ****** regarding this situation.
Thank you,
*******************
QA/Warranty Manager
*********************************
Initial Complaint
11/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Absolutely undrivable. All tires are feathered. Came damaged. I would like a full refund or replacement with something else. ******** said these are completely unusable and dangerous. ******* order:Apr 29, 2023 order Order# *******-59158529Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/30/2020, my purchase of a KIA ***** with KUMHO OEM tires was underway. KUMHO ***** partner, ****************************** of ******, **, was repeatedly advised and it deferred to local tire centers for non-lifer maintenance. Then, ***'s Club Tire ***** & Discount Tires ***** both indicated a bad tire, contact warrantor. Since then, online references for KUMHO made no reply. In ****************, **, "*****" advised ******** would get her email. My predicament is that the dealer transferred Kumho warranty to me at point of sale but no one will tell me where to address replacement tire issue at. *********** has shrugged so please advise me on this issue ASAP. I think this issue is bigger than warranty-only because nonresponse at Kumho underpins my claim and drags this process out. So if it ignores me for a reason, I need that to come out now.Business response
10/27/2023
Hello,
We are actively working on a solution for this issue. You emailed me the necessary information on Tuesday 10/24, which we needed to look up specific information. I will email you with next steps.
*******************
QA/Warranty Manager
Customer response
10/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased some Kumho tires 4 of them for my vehicle in March 2022 and now I need some more new tires. My tires are bad. When I usually purchase tires they last me over 3 years.Business response
08/17/2023
Hello,
Sorry you had issues with your tires. All Kumho Tires come with a 6-year warranty to protect the original owner against manufacturing issues. Many Kumho Tires also come with extended warranties such as mileage warranties and road hazard warranties. To process a warranty, please return to the original seller of the tires. If they have any questions, they can contact us at the information provided below.
Kumho Tire Warranty
************ opt 2
***********************************
Customer response
08/17/2023
Complaint: 20411067
I am rejecting this response because:
I purchased these at ******* and they wont accept them. They told me to reach out to the maker of the tire when I try to call I receive no response. I keep getting the run around. Kuhmo telling me to return tires to seller and which is ******* and they wont accept the tires
Sincerely,
***********************Initial Complaint
08/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have had my brand new car for 1 year in June. I have had to replace a tire back on March 4, 2023 that cost $182.51 due to a pinhole in the inside of the back of the tire. Not because I hit something or caused damage. Now today I go outside and my rear passenger tire has a bulge in it so I get to replace that tire tomorrow that will cost me $152.00 So far I am out $334.00 on 2 tires in a year on a brand new car.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
6 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.