Complaints

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought the car (2014 **** ********) on *** of September (2022). We noticed as soon as we got it that it jucks and jolts whenever you're driving, but didn't think nothing of it because it was a used car. The next day we were running errands and when I went to start the car... I put it in drive and it went backwards, so I had to turn it off and back on before I was able to leave. That same day we took it back to the dealership (Milton Ruben) and told them to look at it. When we got it back the next day they said nothing was wrong with it and didn't show us the report. Let's say a week go by of nick and nats of the car acting up til one day we went to start the car and the engine light came on and the car wouldn't move, so once we got it started we took it to********* to get a free engine check and the results came back saying that we there was a problem with the power train system (Code P1D88). When we brought it back to dealership and told them the problem they did a check on the transmission and brakes and charged us $177. They were still saying nothing was wrong. We drove it for a while with the same problems occurring, til we took it to them AGAIN and this time they held the car for 5 days while I had to***** to work with money out of my pockets. I called them for 3 days straight and every time I called them they said the worker is working on it will call me when it's ready but I never received a phone call. When I went to pick it up they had it in a garage sitting ready to go telling me nothing was wrong and that the auzozone worker cleared the code, so I went to a different********* and got the same results (P1D88) and the worker stated that they do not clear the code. I feel as if this is unacceptable the way they treated me and this situation.

  Business response

  10/21/2022

  Business Response /* (1000, 5, 2022/10/05) */ ************************************************************************************************************** I would like to 1st apologize for this.Please reach out to me so we can resolve this .My direct number is ************.I am the General Manager for Our Toyota store. Thank you I'm return Ronnie S*******

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a complaint about milton ruben because we have sent our car there to them that we just bought 6 times now. My husband went there today for them to fix it and they told us they werent going to fix it because i filed a complaint with the BBB. Now my car has issues we are stuck with because of this and they're refusing to fix. They refusing to honor their warranty on a repeat issue. We will be taking the vehicle somewhere else for them to fix and will be expecting them to pay the FULL amount of the repairs.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/07/12) */ I spoke with Mrs ******* and she will be dropping her ********* ****** off with me this evening. We will be putting Mrs ******* in a loaner vehicle untiL her ****** is fixed . **********

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to complain about the inadequate and unsatisfactory service I received from your service center. On Wednesday, April 20 at 2:20 p.m. I brought my (2008-************) to your dealership a day ahead of schedule, because the AGS, EAS break light codes were displayed on the dashboard. And could or may have been dangerous to drive. The scheduled appointment I was given when I called several days in advance was to bring my vehicle in for a diagnostic test on Thursday, April *** 8:30 a.m. At the time of the conversation scheduled appointment, I was told the vehicle would have to be dropped off and it would take at least 24 to 48 hrs. before anyone could check the vehicle and contact me regarding the diagnostic findings. On Thursday, April **, estimate time around 2:30 p.m. I stopped in the Service Department to check on the status of my vehicle because no one had attempted to reach out to me regarding the status of my vehicle. I spoke with Customer Service Adviser, Katelynn H**** and was informed she would call me with an update prior to closing. I received a text at 4:24 p.m. stating "my vehicle was next in line no answer yet. I will not be here tomorrow but if they do get an update one of my team mates will give you a call." On Friday, I stopped by for an update, I was told by **** Lane Manager Travas W********* that my vehicle had not been checked and he couldn't tell me exactly what was going on with it and when it would be checked out by a mechanic. During the course of the conversation, he said he would give me a call on Friday, April*** at exactly 4:45 p.m. to let me know any information he could tell me regarding the diagnostic check. At this time, verification of my telephone number was given ************* Mr. W******** telephoned the service mechanic and instructed him to start a check on the vehicle.

  Business response

  08/24/2022

  Business Response /* (1000, 5, 20**/04/26) */ The part needed to perform the repair is a Anti-lock brake control module, part# ********** which has been discontinued by ******** 6/**/2021. We also checked our locator to see if any dealers had one, none available in the United States. I have no source available to obtain the factory part. We do not install used parts due to the liability.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩