Complaints

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I visited the ******** branch on August 16, 2024 for an oil change and tire rotation. I have two issues: (1) my car was scratched while in the service center's care. (2) I was charged for a tire rotation however the tires were not rotated. I left my information on Friday for a manager to contact me on Monday, 8/19/2024. I never received a call. I called the dealership on Monday and left another message. I never received a return call. I filed a formal complaint with ****** corporate on Tuesday, 8/20/2024. I spoke with a member of the corporate team on Wednesday who advised that the Miracle Dealerships were independently operated and as such I would have to deal with the dealership directly. Corporate advised they sent a message to the service center manager and their executive manager - as of Thursday, 8/22/2024 I have not received a call from anyone at the Augusta dealership.

  Business response

  09/19/2024

  I have received this complaint in error as the complaint is not my store/location. The store involved with the complaint is our sister store Miracle Nissan of Augusta. The proper contact email(s) are ******************* *** ******************** *  Please reach out to them for review of this complaint.

  Business response

  10/04/2024

  Service manager reached out to the customer on September 11, via email and 10/3. A refund will be mailed to the customer.

  Customer response

  10/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a 2023 ****** ****** on ******2023 for $38,354.02, financed amount 49,011.75. During financing I discovered they could not finance because I paid more than the vehicles valued cost. I did get it financed eventually through ***** ******** ****. But I am concerned that this was turned down by two banks because the value of the vehicle was less than the sales price paid. I am overpaying for the car unnecessarily. My bank (******** *******) informed if the dealer credits 14,000.00 they could finance. I want my bank to finance the car.

  Customer response

  01/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a large family and therefore a large vehicle. We purchased a ****** ** **** new in 2020 from a dealer out of town, but have been having it serviced at Miracle Nissan since then. Last year we started having trouble with the AC. Miracle attempted to repair it twice, but each time it stopped working again within months. In May they discovered that it needed new rear lines. I left it with them to repair, and in the process of repairing it under warranty, they did about $14k in body damage to my ***. To their credit they filed a claim with their insurance company to have it repaired and gave me a 7 passenger ****** to drive in the interim. Which would have been satisfacotry, if it had been a month or maybe two. It has now been 6 months, I have to call over and over to get a status update, and every time the answer is that it is at the body shop and there's nothing they can do. I have lost value of this vehicle because of their damage. I cannot move my family in a single vehicle anymore. I have been making payments on this *** for 6 months that I haven't been able to use it. I have asked them to put me in a vehicle that will accommodate my family and they either ignore my request or tell me that they don't have any vehicles that size available. I would like for the dealer to buy my *** at Fair Market Value, and they can have the rental back... they can take as long as they want to repair it, and I'll be made (not quite) whole, but at least done with this painful situation.

  Business response

  12/11/2023

  We have been communicating with customer, advisor has left several messages in regards the status of vehicle. We were unable to trade or purchase the vehicle. Vehicle should be ready in a couple days. 

  Customer response

  12/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The business only calls with status updates after I have called and left several messages. The calls to the advisor directly are generally not responded to. My messages to the "Owner Loyalty Manager" generate a return call from the Advisor about 20% of the time. For example, I called on Friday to both the Advisor and the Owner Loyalty Manager and as of ******* afternoon still have not received a return call.

  I have been advised that the vehicle would be ready "soon" many times - most recently on ****. This is the last time they have called me. I still do not have the vehicle. (*****)

  There was gross negligence on behalf of this business and now they are dragging their feet waiting for the body shop to finish up with my vehicle so they can dump it back on me and wash their hands of the ordeal. I remain very dissatisfied and will not be doing business with this company again, if I can help it.

  Sincerely,
  
  ***** ******

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They don’t have any recollection or records under my car VIN NUMBER

  Business response

  11/15/2023

  Customer came in stating her battery was tested at an aftermarket facility. She said they told her it tested bad cell. She came to our dealership, explained her issue but we could not find where she had purchased her battery. We looked into her history by her vin # or her name. Service Advisor asked her to go to parts that maybe they could find it. She did but they couldn't find it either. She came back out to service stated she needed a manager because she knew she had purchased the battery from our store. The parts counter person asked her some more questions about dates when she purchased it or if someone else could have purchased it for her. She gave him her sons name and we found the parts ticket. We installed the battery for her at no charge at the time of original purchase.

  She was upset because she felt the advisor was being rude but he was trying to help her with the information she provided. She is coming in Friday to get a new battery and will have it installed herself.

   

   

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a **** ****** ***** back in *****, 2023 from ******* ****** ** *******. Four months (August) in to the this vehicle the transmission started messing up. The warranty is still active, so I took it back to the dealership to be checked. They performed a diagnostic test and it was confirmed that the transmission is slipping. I was further told that the diagnostic machine told them to just add transmission fluid and the problem would be resolved. That was the farthest thing from the truth. The truck was driving the same as when they checked it. I called and then took it back to the dealership. I am now being told that they can't find anything wrong with my vehicle. So, my truck is really just sitting on their lot, while I have to figure out and pay people to transport me to and from work. My calls are being forwarded by the dealership and when I made contact with the Corporate office they acted concerned and helpful in the beginning but now they too are sending me to voice mail or emailing me. I am very frustrated by the entire situation because I am upholding my end of the bargain making on time payments. And it appears that they don't want to honor my warranty or trying to hold my truck until the warranty is expired, making me responsible for getting the transmission fixed. Which is not going to happen. All I want to see happen is for them to fix my truck correctly or put me in another vehicle. I feel a lot better if someone will just keep me in the know of things and not have me out here begging for someone to talk to me about my truck. Any help you can provide with this matter will be greatly appreciated. Thanks!

  Business response

  09/13/2023

  Good morning in response to Ms. *****'s concern, we have completed a diagnostic check on her vehicle.  We have driven her car over 22 miles on 3 different test drives, under various road conditions.  Her car has not shown any signs or symptoms of any type of Transmission failure. I completed the last test drive on ********* and I can state with no hesitation that her car is performing to manufacture specification.  Ms. ***** has Warranty coverage that is in place to assist her if the need arises.  The Transmission is covered until ********* or at 60,000 miles for failure. At this time our recommendation is that Ms. ***** pickup her car and notify us if there are any other concerns. I have attempted to call Ms. ***** but was unable to reach her.  I left her a voicemail to call me back so that I can have this conversation with her.

   

  **** ******* ******* ******* ******* ****** ** ******* ************

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On *** 2, 2023 I purchased a vehicle along with a maintenance repair warranty. On *** 16, I contacted the maintenance repair warranty contact center and canceled the warranty contract. It was canceled but the dealer that I purchased the vehicle which is a 2019 **** ******** never refunded the warranty amount of $2148 to my leinholder who is ********* ******** ***. I contacted the dealer on **** 22, 2023 and asked where is my refund and they kept giving me the run around and said that they weren’t aware of a refund and then I spoke with someone who said that the person who use to handle the warranty refunds quit the vehicle dealership, I’m stuck in frustration and no real answers because they are unorganized and unprofessional, and without my refund of $2148.

  Business response

  06/26/2023

  The process for cancelations is 6-8 weeks. A check was cut on *****23 in the amount of $2148.00 to ********** It takes 4-6 business to reach the lienholder. We do not know how long it takes for them to process once they receive the check.

  Customer response

  06/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I want to wait to ensure the leinholder receives the check, this company could be telling me anything, besides tithe date that they’re saying the check was cut is the date I contacted them and found out they never was even working on or knew anything about me awaiting a refund, so why should I trust this business now
  Sincerely,
  ********* *** *

  Business response

  06/28/2023

  The check has not cleared the bank as of today but I attached a copy of the check we sent.

  Customer response

  07/07/2023

  The Refund has been issued and received and you can close the case. 

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the vehicle Friday from miracle Nissan of Augusta. I pick the car up at about **** PM on ****** which was September **** Within an hour of me driving the car the car ran hot then the car cut off and would not cut back on. I sat outside for one hour and then I can't the car the car then crank up and I proceeded to drive to work. The very next morning which will be Saturday, September** I took the car back to the dealership where they promised me my car will be fixed the same day. I called and called and called no one gave me any specific answers of what was going on with my car. I traded my old car so that I will be able to purchase a new one if I could please receive my car back and give them their car back I no longer want any dealings with this dealership I've been stranded I have not been able to work in four days and my kids have missed two days of school, this isn't fair, their only treating me this way because I am a woman

  Business response

  09/29/2022

  Business Response /* (1000, 5, 2022/09/12) */ Customer came in and purchased a preowned vehicle. She had issues with the vehicle and wanted to bring the vehicle back. We advised her we would buy the vehicle back and unwind the deal.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company said they would work with me to keep my budget within the price range that I wanted (<20,000$), <400$/month). We did a credit application for a *** **** which did not get approved, they changed the vehicle to a newer model **** ************8. Payment of $507 per month, which was over the amount that I wanted to pay. Once I had my money in cash in front of them they ran about 10 different applications trying to get approval. They "got approved" for a deal that was not completed, and allowed me to drive the car for two weeks. I called and went to the dealership multiple times for paperwork questions, bank information and services for the car. I spent $67.64 on an oil change on ****. I no longer have the vehicle, and only used it for exactly 14 days. I think that it would be fair that I pay two weeks worth of a car payment, which is half of a month payment at a rate of $253.50. I would like a refund check for $435.50, plus $67.64 for the oil change for a total amount of $503.14.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/06/24) */ Customer came in and purchased a **** **** ********. The deal was completed and customer took delivery of the vehicle. After taking delivery the bank called to verify income and we were told she quit her job. The bank then returned the deal. We called the customer advised her to return the vehicle. She remained in the vehicle from********************2. We used the Bail Agreement that she signed to get the vehicle returned. The Bail Agreement states customers that refuse to bring the vehicle back, when asked, can be charged $25.00 per day which equals $350.00 plus .50 per mile driven which equals $339.00. I attached the signed the signed Bail Agreement for your reference.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car here for a diagnostic and to fix issue. They replaced my transmission and gave me my car back expecting it to run well. It ran good for two days before I started having same issue with transmission. Tried to take it back and they are refusing to fix the issue they were paid to fix because they said my brakes are too bad to run a test drive. I have been told by three other me mechanics my brakes are good.

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/06/01) */ Customer had her 2015 ****** in for a service concern that was transmission related. After a diagnostic was done customer approved replacing transmission through her extended warranty. The customer was also advised to replace her rear wheel bearing due to excessive play and both front and rear brakes failed inspection. The technician noted this was a safety concern and advised customer not to drive the vehicle until the items were repaired. Service Manager spoke with the customer and informed her that we would test drive her vehicle once these items were replaced. Service Manager spoke to customer again on ******* and she stated the wheel bearings had been replaced. Customer told the Service Advisor that someone came to her house and replaced the wheel bearings. She also stated she was told by that individual that she didn't need brakes at this time so she was not going to replace them. Consumer Response /* (3000, 7, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not ask for a new transmission. I asked for a diagnosis on why my car was losing power as I was driving and making left turns. I also asked for a brake inspection the same day. You guys drove my car two miles and determined this would be a resolution. When it did not resolve the issue you guys refused work on my car unless I got my brakes done. After you guys refused to check your work I actually got a second opinion. The issue had nothing to do with my transmission but was a simple sparks/coil issue. Had the car been diagnosed correctly I would not be out $500 for a rental because my warranty would have covered the full charges and not just half of an unnecessary transmission replacement. You guys also insisted on trying to get me to trade in my car because as you agent put it "you guys need more models" like the one I have. If this is not rectified will be taking this to the next step. I do not plan to bring my car back to you because of the experience I've had this far. Business Response /* (4000, 11, 2022/06/07) */ Customer states that vehicle shudders and loses power to accelerate at certain speeds; accelerating through about 60mph and juddering under acceleration, and accelerating when cornering right. After diagnosing, the technician found CVT failure. We sent the diagnosis to the customer's extended warranty and they approved it. The customer approved the transmission to be replaced under her extended warranty. Customer was advised to have wheel bearings and brakes done. She declined. She came back to us after declining the repairs and wanted us to check something stating the wheel bearings had been done by someone else. We advised her we could not test drive because her brakes were unsafe. They were at 1mm and 3mm are the recommendation for replacing them for safety reasons. Customer declined brake repair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩