Complaints

• Initial Complaint

  12/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  65 days ago, my husband and I purchased a car from Unique Riders Auto Sales. The car was advertised on ******** *********** with the title, but when we purchased the vehicle *****, we were not given the title. We went to the tag and title office ***** to check our plate's progress, but were told that they had not received anything from URAS. So we got our temp plate extended to *****. We followed up in person at URAS *****, before 30 days since *****, but they claimed they had not received the title in the mail. URAS made excuses but promised to call us when they got our title but didn't. *****, we called within their business hours- they did not pick up. We tried to leave a voicemail; their inbox was full. *****, when we followed up once again in person, we were forced to wait over 40 minutes for the owners to even arrive. After asking about the title, they claimed they sent the title to the *****, and not the t&t office as we requested. When we (again) asked for the title, they admitted that the guy who had it was 10 minutes away, and would deliver it to us in person. We had the title so we went to the tag and title office to get our plate, and we were slapped with about $220 in late fees, due to the failure of URAS to transfer the title. We could not afford it. The excuses given: -the hurricane held everything up *****, almost a month after the hurricane was over -one URAS employee "just got back from maternity leave" *****- used the same excuse ***** when we followed up this most recent time -the sister was "new to the whole business thing" and must have just missed it ***** There was the issue of the ad saying that the car had no mechanical problems, but we've had to replace tires, battery, reattach the exhaust line (they said it was just a noisy muffler- it was actually pumping exhaust into the cab and making us have migraines and me lose consciousness, while being 5-6 months pregnant), and we still have to replace the O2 sensor. All this in 2 months.

• Initial Complaint

  10/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 9/12/24, I paid $5800 for a 2016 **** ******. That was to include taxes, title, and tag. They assured me that everything would be mailed to me. After two weeks I called them asking about my title. They said they had it and would mail it Monday. However they stopped answering my call or responding to any messages. I still have no received my title or any information regarding it. They also did not pay tag taxes they agreed to.

  Business response

  10/10/2024

  Unfortunately, we were impacted by Hurricane Helene on **********, we had no power, water, internet and phone service was very limited depending what area we were in it didn't work.  We did advise the consumer we would mail it out but the mail was not up and running either.  We met with the consumer on **********, provided him with the title.  We did not expect the impact of Helene to have an effect to our area like it did.  We are still recovering with limited services.  At the initial time, the gas supply was nonexistent to be able to go anywhere at that time either. 

• Initial Complaint

  12/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  ************ ******** **** **** ********* **** have not heard from the company. ******** i purshased a vehicle from this dealership. I paid 19,907 dollars for the vehicle, taxes,and registration. I tried contacting them several times about my tittle and registration. My temporary tag has expired. I called the local tag office on ******** they have no information on my name associated with this vehicle

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩