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          Business Profile

          Car Diffusers

          Lund International Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Car Diffusers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a set of step bars through walmart.com with **** as the seller. I received the bars with the incorrect bars inside of the box with the correct part number. I requested a replacement with the correct bars. I was told that they would pick them up and issue me a refund. I would then have to reorder them. I went to reorder them and the price increased approximately $120 within the time frame of **** shipping them and offering me a refund. I again requested a replacement and was denied. I feel that **** should honor the original purchase price or replace them with the correct product.

            Business response

            06/30/2022

            From: ********************************** <**********************************>
            Sent: Monday, June 27, 2022 2:56 PM
            To: info <**********************************************>
            Subject: Message from BBB.org

             

            THIS EMAIL IS FROM AN EXTERNAL SENDER! DO NOT click links or open attachments if the sender is unknown or the email was unsolicited and never provide your User ID or Password.

             

            Good afternoon, In response to ID ********, this was handled directly with the customer. We have a replacement part shipping out to **************** and will stay in touch with him until he receives it. We are not sure what email these complaints are going to so please excuse that we had to respond using the overall contact us form. Have a great day.

            Sent from ************************* (****************************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Contact Information

          4325 Hamilton Mill Rd STE 400

          Buford, GA 30518-8848

          Visit Website
          (800) 328-2438

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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