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          Business Profile

          Mechanical Contractors

          J & S Mechanical Contractors, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mechanical Contractors.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Had a warranty fix done by this company. Install was shoddy at best. This was confirmed by the manufacture of the equipment (Carrier). Spoke with *************************** who claimed to be the sole owner of this company. Was very rude and interrupted me multiple times before finally hanging up. This company lacks customer service and does sub par work. STEER CLEAR...The clamp placed on the bulb was a hose clamp. This type of clamp is not used by the manufacturer upon initial installation and any HVAC tech with a bit of training would know to use a copper strap or clip.J&S contractor clearly over tightened the s**** and has caused a new leak.

          • Initial Complaint

            03/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            **** is the WORST!!! Incompetent and unprofessional. My home warranty company made me use these people and they shouldn't even be allowed to do business in the ***********. No follow up, wrong parts, constantly rescheduled. ******** owns the company and is even worse than ****. I told her how bad her reviews were and she said "It's because of b****** like me" She literally started screaming when I asked her to stop talking over me and then hung up the phone. I can't believe this place is still in business.

            Business response

            03/02/2022

            this is a home warranty claim the  customer actually placed 2 claims that caused a lot of confusion on her part. She started the call with how incompetent we are however her placing multiple claims confused the process. I was attempting to explain this when she was refusing the charges she has to pay thru the warranty company and wouldn't allow me to explain when I ended the call. I honestly think she needs to think about things prior to writing them. ******** hasn't even ever spoken to this customer so the claim is blatantly false as she's not been in the office in the last 2 weeks. 

            Customer response

            03/02/2022

             
            Complaint: 16820161

            I am rejecting this response because:

             

            I recorded my conversation with ******** yesterday and have proof of her calling me a b**** When I asked who I was speaking to, she said ********, the owner. Please let me know where I can send the recording. Thank you. 

            Sincerely,

            *****************************

            Business response

            03/02/2022

            While its against the law to record someone with out them being aware I would love to hear said recording so we can find out whom you were speaking with we have 6 women in the office you can email ********************

            Customer response

            03/02/2022

             
            Complaint: 16820161

            I am rejecting this response because:

            Im submitting it to my lawyer. I will have them reach out directly. Thank you. 


            Sincerely,

            *****************************

            Customer response

            06/03/2022

            I previously filed a complaint against this business for harassment and unprofessionalism. Ive since been informed they have caused irreparable damage to my home. J&S mechanical installed a 5 ton furnace in my home which is less than **** square feet. My home needed a 2.5 ton furnace and the equipment J&S installed will need to be removed. They charged me $985 for their services and when I called and requested a refund, ****, a representative of the company hung up on me and provided no assistance. They were also made aware of this issue from my Home Warranty company.

            Business response

            06/14/2022

            I have never spoke to this customer so the lies of me calling her cuss words is blatant. I do show we replaced the customers furnace but only installed what she had in the home, we did not change the tonnage and went back with what her home warranty provided based off what she already had in the home.  

            Customer response

            06/14/2022

             
            Complaint: 16820161

            I am rejecting this response because:

            Please review documentation outlining J&S installed the wrong equipment in my home. 


            Sincerely,

            *****************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5012 B U Bowman Dr Ste 100

          Buford, GA 30518-9021

          (678) 730-2156

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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