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          Business Profile

          Towing Company

          Buford Truck & Trailer Repair

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Towing Company.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Car was taken by this company I went to claim my items my items have been picked over they gave me what they wanted me to have also one of the workers in there told me what we believe to be property they may be believed to be trashed to them that they do not have to itemize what they took out of your car and that I should sign the paperwork they were very rude they were following me they went through the gate at my job almost caused damage to the car they were coming to get they are very unprofessional what they took was bullets out of my car and the clip that's all registered to my man with my fingerprints on it if they do something with those bulletsvto harm somebody then I could be in trouble for that they told me that they have millions of complaints so their means that's the problem with this company they should have to list everything that they take out of people's car things that I've known to be in particular places was not in the bag that they gave me which this is all totally ridiculous

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My vehicle was repossessed by Buford *********************************************** LLC at 12:40 PM on 8/1/24 even though my loan company placed a hold on a repossession order. My vehicle was not processed within 24 hours notifying the loan company that it has been picked up so they did not know why, how or who picked up the vehicle. So I proceeded with filling a stolen vehicle report. After the police located the vehicle with the towing company I spoke with a lady there and advised her that I would need to obtain my belongings on 8/2/24. The morning of 8/2/24 I called and was told my vehicle has still not been processed and that I would need to schedule an appointment to come in. I called my loan company and they were able to start the release process even though it had not been processed so that way it would speed up the recovery of the vehicle for me. I called back to Buford *********************************************** LLC and spoke to the manager ******* who told me It is not any of there concerns nor problem and that I would have to wait until 8/7/24 to come into the office even though they received authorization to release the vehicle at 10 AM 8/2/24 requiring me to pay $25 a day until they are able to release the vehicle plus the $75 towing fee. So I have to pay them $250 to get my vehicle when I should have only had to pay $125 since it was authorized for release by the loan company. The customer service I received was very terrible. They do not know how to speak to customers politely. I got hung up on several times from the manager and the owner because I tried to tell them their website is telling me something completely different from what they are telling me.

          • Initial Complaint

            07/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Im filing this complaint regarding harassment and intimidating behavior by a repossession company.Even though my car has not been repossessed, the company's representatives have been following me, scaring my children, and frequently staying outside our home. This ongoing behavior is causing significant distress and fear for my familys safety.I have detailed documentation of their actions, including video recordings and specific dates. I am seeking your assistance to stop this harassment and to protect our rights. Could you please guide me on how to proceed with my complaint?

          • Initial Complaint

            05/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            They picked my vehicle up on Saturday, May 25th. Due to it being a holiday weekend I had to wait until Tuesday to make arrangements with my finance company to get the vehicle. They would not give me the info to where my car was being stored until i paid the balance. Paid the balance on Wednesday and got the information. Call them and they tell me that i need to make an appointment online to get my car back. I go online and there are no appointments for a week. If I knew that I would have to wait this long for an appointment then they should have at least gave me the info so that i can get a sooner appointment. They only have like 8 appointments a day a few days a week. They are 45 minutes from my house. So now I have to wait an additional 7 days to get my car that I have paid for but do not have access to. I have no way to work or to my oncology appointments. I've called them back and they are not willing to do anything. to be more accommodating. My finance company says that there is nothing that they can do either. I have to pay uber/lift fees to get to work and the doctors with money I do not have, all because this company hours are horrible and their unwillingness to work with people in special situations. I have never seen anything so outrageous in all my life. THey are open 8 hours a day, so they are in the office, but won't give me my car unless I make an appointment in a small window during the day a week in advance.

          • Initial Complaint

            08/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 818/2022 had a truck broke down in the area had Buford truck and trailer come out and check the truck out said it was the fuel pump they'd have to replace the fuel pump replace the fuel pump still was not working then it changed onto the injectors send it ECU was out so had it towed to Freightliner when you say it's a fuel pump you replace a fuel pump and it doesn't work it was not the fuel pump but the fuel pump cost $3 47. 77 the part is on now so I understand I have to pay that but it charge $150 labor I don't think I should pay that he was wrong it wasn't it I asked if I could pay for a credit card said yes now today they charge 4%, do not say nothing about that yesterday thank you

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          BBB Rating & Accreditation

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          Contact Information

          4206 Ozark Trl

          Buford, GA 30518-9223

          Visit Website
          (404) 437-6120

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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