Reviews

I have never dealt with a company as bad as Belnick Retail. At first I placed a order for 2 bar stools on line. Once I went to add my payment it showed the wrong info on my shipping and billing addresses. So I called to get it fixed and they just kept telling me they could not help me because the order had not showed up in their system even after i was sent two e-mail saying they received my order. So I said to just cancel my order that I wasn't happy by no means. So I went to another web site ( different name ) turns out to be the same company. Well after terrible customer service they e-mail me stating my order had shipped. Well they finally arrived only to have the bottom half of the bar stools. NO SEAT was in the box for either stool. Upon calling now they have sent my case number ( ******** ) elsewhere. Lord only know if and when I will ever get what I paid for. Only wish I had read the reviews before making this purchase. One would think the head of this company would get to the bottom of all the really bad reviews.

Hello ***, Thank you for taking the time to reach out to the BBB and sharing your recent experience with us. We are disappointed to hear about the challenges you encountered with your order, especially after our conversation on 3/26/2024, where we believed we had resolved the issue.To recap our discussion, our records indicate that your entire order was shipped, but unfortunately, part of it went missing in transit with the carrier. As promised during our call on 3/26/2024, we promptly initiated the process to replace the missing parcel which shipped within the promised 48 hour window and is scheduled to deliver to you today. We understand the frustration this situation has caused you, and we sincerely apologize for any inconvenience caused. If there are any lingering issues or if you require further assistance, please don't hesitate to reach out to us at ************************************************* are committed to making things right and improving our service for you in the future.Best regards, ************* (TJ)

Early May 2022,The church recently ordered the Eggplant church chairs from the company and were dissatisfied with the product. Upon arrival , all the chairs were covered in thick dust and dirt. These chairs were made poorly. The chairs had staples holding the fabric down and were not uniformed. One of the chairs were not even the same size. Some chairs had broken pieces and were off balanced. We did not sign off on the delivery and called the company immediately, but was told a claim had to be filed first. We were told if we sent the chairs back without a review and resolution from claims, we would have to pay for transport $600. We were stuck with the chairs while waiting for a claims form.We could never get the sales person *************************** who sold us the chairs. We keep getting an automated voice mail without any returned calls or email. We talked with Isis who stated she was emailing a claims sheet for a resolution, but we never received anything. She allegedly attempted 3 times while I was on the phone checking the email, but nothing never came through.We were told to send pictures with the claim. We couldnt send pictures because they were to be sent as an attachment to the claim that we never received. We just want a resolution. These chair had a 5 year normal use warranty on fabric and foam and a lifetime warranty on frame failure due to broken welds. We have problems with all of the above, but have not reached a resolution. We want the chairs to be replaced or our money back. I would love to upload the pictures of these chairs and you would be appalled.

Hello ********! We sincerely apologize you had a frustrating experience. Upon further investigation I show our claims department emailed you May 18th, 19th, and 20th to resolve this issue for you but we did not receive a response. The email came from ********************************** which may have gone to your spam folder. We are more than happy to resolve this issue for you. Please email ********************************** or ******************************************* so we can work with you as your happiness is our number one priority. Thank you and have a great day! ************* (BT)

Hi , Recently I purchased four " Hard Black Vinyl Chiavari Chair Cushion [*********-HARD-VYL-GG] " , for my dining chairs "StackChairs4Less". After receiving as I measured they are few inches shorter than the one that mentioned in the website with WxD size of **** which I paid for the delivery cost etc. After contacting the , they asked for pictures , UPC # etc. After receiving the pictures they said "The product features specify the seat cushions' width is a range of width between 12 - ****; therefore,a replacement order will not yield a different result.". So when I inquired about the return cost , they said customer has to pay for the return cost. In my opinion they should clearly mention the size and not the range and at least they should accommodate free return if customer is paying for the delivery or vice versa. Thought to share my experience , so that others are aware about the business practices conducted here. Thanks.

Hi BJ! Thank you so much for taking the time to write a review and bringing this to our attention. Your feedback helps us do better. I apologize for the inconvenience of receiving smaller cushions than expected. I have spoken with our claims team and we will be processing a full refund of your order. Please help spread kindness and donate the unwanted cushions to a non-profit. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Thank you, again, and have a wonderful day! All the best, ************* (BT)