Reviews

I have been trying to get an invoice rewritten for several days to give a break down of what needs to be done to my unit to get it repaired. I have called several times with no response back and the temperatures outside are steadily increasing. I felt this was a simple request especially since I shelled out money for an emergency call. It seems after they got that initial money nothing else was important. I am beyond frustrated by the customer service and being left to suffer.

I would not recommend Premier Indoor to ANYONE OR ANYTHING. I PAID $4303 for Gravity Vented Floor Furnance that came from ******** *********** on OCT.18,2022. This Piece of Mess have not worked PROPERLY from INSTALLATION. THERMOSTAT had to Be CHANGED at Least 3 *****. IT NEVER THREW HEAT OUT PROPERLY; Can Stand ********** Get Too HOT AND IT MAKE A LOUD NOISE.MY SON BE IN HIS ROOM WITH COMFORTER OFF HIS BED WRAPPED AROUND HIM & A SKULL CAP ON (LAST YR. & NOW). I PUT ON A JACKET INSIDE OUR *********ED A SPACE HEATER IN MY ROOM.I CAN STAND OVER THIS FURNANCE & NOT GET TOO WARM.MY OLD FLOOR FURANCE KEPT OUR ********* WARM.TECHNICIANS CAME OUT PLENTY ***** IN 2022 & IT IS STILL THE SAME. I CALLED PREMIER AGAIN ON NOV.6,2023 AND WAS TOLD I WOULD HAVE TO PAY A SERVICE FEE FOR SOMEONE TO COME OUT AND CHECK IT. I SAID I WAS NOT PAYING NO SERVICE ******** HAVE NOT WORKED PROPERLY SINCE I GOT IT AND BE WANTING ME TO PAY TO FIX IT TOO WHEN HE FIX IT AND IT NEVER WORKED AND YOU CAN SEE ALL THE ***** A TECHNICAN HAVE BEEN OUT TO CHECK IT. NO ONE KNOW WHY IT KEEP THE **** BUT **** MADE UP A REASON FOR THE **** & NONE OF THE TECHNICIANS KNEW. WAS TOLD **** NOT AVAILBLE (WHO I ASKED TO SPEAK WITH). I ASKED WHEN HE WILL BE AVAILABE THEN WAS TOLD **** IS NO LONGER WITH THE COMPANY. I SAID I WAS NOT PAYING NO $89 FOR SOMEONE TO COME CHECK IT AND HADN'T WORKED PROPERLY SINCE I GOT IT AND I WOULDN'T RECOMMEND THEM TO NOBODY; I HUNG UP. WHEN IT IS COLD, FEEL LIKE ************* INSTEAD OF INSIDE HOME AND THAT IS NOT RIGHT. DONOT USED THIS COMPANY OR BUY THIS BRAND FLOOR FURNANCE.

On or around April 15th I had a new air conditioner and furnace installed by Premier Indoor Comfort Systems. Toward the end of the April, I began running the ** unit. Around June 13th I noticed a ***** spot on my ceiling I contacted a plumbing company, believing the "***** spot" was related to my upstairs shower which is in the same area. The company came out on June 15th to check the damage and found that the damage was related to my ** unit leaking. I was advised that a drain line was not sealing and/or flushed. It was at that time that we discovered that the ** unit was backing up and water was leaking underneath the dining room floor.I contacted Premier and advised them of the issue they initially thought that the drain line being flushed was not a part of my contract, however it was found that it was. I was told that someone from the company would be in contact with me. Premier sent a technician out on the 15th to seal and flush the line on and that was my last contact.Around July 7th a representative from Premier contacted me and asked my availability for completing a final inspection. I advised her of the situation, and she stated that I was supposed to contacted by a construction company and she was under the impression that the damage to my home was repaired. I informed her that she was the first communication in almost a month and that no one has contacted me about repairing my home. She informed me that someone would be calling me that day, but as of 07/26/2022 no one has called or emailed me.

They treat employees like dirt and steal hours from their service technicians.Tried working with them..Fly by night company if ever has been one