Complaints

• Initial Complaint

  09/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  BMW COLUMBUS, GA PUT ME HARDSHIP WITH NOT GETTING TAG AND REGESTRATION. On ********* *** 2023, I purchased a 2024 *** ** *** ***************** for 94,347.00 USING **** AT BMW dealership in Columbus Ga. I was previously talking with different salespersons, and they offered me BMW for $90,000.00 and later added road hazard tire protection which equal 94,347.00. THEY DID NOT INCLUDED TAG AND REGESTRATION FEE OF $6400.00 THAT THEY THOUGHT I HAD 100% VETRERAN DISABILTY TAX EXEMPT THAT I DID NOT KNOW WAS USED. THEY SHOULD HAVE CLEARLY AND CONSPICUOUSLY EXPLAINED WHAT THE FEES OF THE TAGS AND REGESTRATION SO IT COULD HAVE BEEN ADDED INTO THE FINANCE CHARGE. I NEED BMW TO PAID FOR MY TAG AND REGESTRATION BECAUSE I CAN NOT AFFORD TO PAID AND MY CREDIT SCORE DROP TO REFINANCE. PLEASE EMAIL AND OR CALLED ********************* OR ************* BMW Columbus, GA put me in hardship with not getting tag registration on my vehicle.

  Business response

  10/06/2023

  At the time of purchase, Mr. ****** provided the DV 100% letter stating that he had not used this exception on any previous vehicle. When processing his paperwork, we found that he had previously used this on a vehicle purchased in ********* ****. Therefore, he is liable for the taxes on the vehicle purchased from BMW of Columbus. Please see attached documents.

  Business response

  10/19/2023

  BMW of Columbus has met the request of Mr. ****** and paid $3025 of the taxes due.

  Customer response

  10/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20669072, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rasool ******

• Initial Complaint

  03/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Went in twice to cancel a warranty service that I didn't know I had. Completed paperwork to cancel, warranty still wasn't canceled. Went back in a couple of months later and talk with the finance manager and he stated he was canceling one but one couldn't be canceled. Waited for about a month and reached out to the warranty company and they stated nothing was file with them from the dealership requesting to cancel the warranty. Warranty company assisted and canceled one of the warranties and stated I needed to reach back out to the finance Manger at the dealership for refund. I have been attempting for 2 weeks and he will not take my call.

  Business response

  03/30/2023

  A check in the amount of $1894.35 is being overnighted to Mr. *********. Tracking number is ************.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I placed and order for a vehicle through BMW ******* back in October 2021. We were informed that once the order was placed, we would need to wait for a build allocation and that the typical lead time for the vehicles to be allocated, and delivered to the dealership in the US, was approximately 4-6 months. When we learned that BMW columbus was given a build allocation, we immediately transferred our build to the Colombus dealership. Since then, the sales rep handling our order has been completely unreliable and has provided atrocious service each time we requested updates on our vehicle. Since early January, we were able to see that the VIN assigned to us has completed its build and was 'awaiting carrier assignment' status. This vehicle has remained in this status now for almost 2 months. each time we inquire about our vehicle, NO ONE from the dealership can provide us with any information about the current status of our car. We specifically ordered this vehicle in time to return our current vehicle. it is imperative that we are given some information about when the car is planning to arrive at the dealership otherwise we will be without a car. We simply need that someone from BMW find out where our car is located (we were told previously that it was at the port but it is in face NOT at the port, we can see this information online). And we need an ACCURATE status of when the car will be assign and when it is planning to arrive in ********.

  Business response

  07/05/2022

  Business Response /* (1000, 8, 2022/03/21) */ ************************************************************************************************************** The vehicle was ordered in October 2021 and has been awaiting delivery to the United States since early January. Due to Covid-19 manufacturing shortages and current supply chain issues, it has taken longer than expected for the vehicle to arrive in the United States. We have been in contact with the customer throughout this process and have provided all the information that we have on the status of the vehicle. We have tried to work with the customer by providing updates even while their sales representative was out on medical leave. While we understand this process has been nothing short of frustrating, we have provided all the information that we have as a dealership and wish we could provide a more definitive answer for the customer.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car to be repaired for dealership in one of there mechanic did my car in damage My front bumper since I got my car now I have this damage for my front bumper which is gonna cost me thousands of dollars to get a new front bumper as of now I will not bring my car back there to dealership for the damage of my car they had me pay all this money but returned my car back to damage which is crazy I did not have that there with my front bumper underneath my car now. Have all this damage to my car at the moment here my other cell phone number (XXX) XXX-XXXX

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/03/02) */ Vehicle was towed into our dealership from another repair shop on ******* *** 2022. The other shop told Ms. ******** the vehicle needed a transfer case. The client wanted the vehicle diagnosed at BMW of Columbus and her extended warranty called to try and get transfer case covered. BMW of Columbus diagnosed this vehicle and called the clients extended warranty company and her extended warranty company stated that Ms. ******** would have to pay tear down of transfer case to find fault so an inspector can come out before they would approve repair. Ms. ******** had to approve about $1000.00 for tear down. When we advised Ms. ******** that she would have to approve tear down, she said don't worry about going through her extended warranty, she advised us she was going to go after her roadside assistance company to have them pay for this claim because she believed they damaged her transfer case during tow. Ms. ******** was able to get her roadside assistance company to pay the ******** bill but she had to wait for a check. BMW of Columbus fixed Ms. ********* vehicle and the vehicle sat at our dealership from XX-XX-XXXX through *********** When Ms. ******** picked up her vehicle on *********** she did not complain about any damage to her vehicle and she has never called BMW of Columbus claiming we damaged her vehicle. It has been 12 days since Ms. ******** picked up her vehicle and drove back to *** ***** BMW of Columbus Denies damaging the clients front bumper and declines paying for any current or future repairs to this clients vehicle. Business Response /* (4000, 16, 2022/03/07) */ The pictures that were provided by Ms. ******** show wear and tear on front lower bumper that looks like at one time someone sanded and painted. This scraping and paint flaking happens from hitting parking blocks, driveway aprons or from being towed from the front end. This damage Ms. ******** is claiming we did looks like years of wear and tear. Ms. ******** also is NOW disputing charges of $6109.25 with her bank from the transfer case replacement that the tow company payed for... Ms. ******** may have some malice intentions....... BMW did not damage this vehicle and will NOT pay for repairs. This is all cosmetic and Ms. ******** is trying to get the BMW of Columbus to pay for it like she got the tow company to pay for her transfer case. Consumer Response /* (3000, 20, 2022/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) In correct I didn't hit anything I never had that damage underneath my car I always check underneath my car so I don't know what he's talking about I'm from New York in my mechanic always check my car never had that problem underneath my car it all good I see how true people are going back in forth about this it gonna make any difference about it who ever was working on my car knew what they did just Don't wanna take the fault for it's all good

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩