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          Business Profile

          New Car Dealers

          Rivertown Toyota

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/24/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a 2021 Toyota ******* in 2020. This year around *** 2022 I experienced my air conditioner blowing hot air instead of cool. I immediately scheduled an appointment at Rivertown Toyota as soon as I noticed the issues that I began experiencing in regards to my air conditioner. I was informed by an employee named Preston at Rivertown Toyota that I would need to replace my air conditioner compressor. I informed my insurance company which is *****. My insurance covered half of the expense for the replacement and install of my air conditioner condenser. I paid $500 deductible fee to go towards the expense as well. Everything ended up getting fixed I left my car with Rivertown Toyota for about two days. After about 3 weeks after my car being repaired on I began to notice similar problems in regards to my air conditioning. I brought the car back to the facility and they stated that I had the same exact issue going on with my air conditioner condenser. I spoke with a mechanic to see how this issue can be prevented. He took me to where my car was and explained to me that the design/ make of the grill is a honey comb style. Which has large openings that allow for objects to come through those openings and damage my air conditioner condenser. He suggested that there is nothing that he could do. He also stated that I could cut a piece of a screen door to cover the grill space to prevent further objects from entering. I believe that the design/ makeup of the grill has openings all through out it that are entirely too large. I do not drive on dirt roads and can not help that rocks are able to enter through the grill. Which I should not be held responsible for. This Is seems to be an unpreventable issue that will continue to happen due to the design of the grill.

            Business response

            08/19/2022

            Business Response /* (1000, 5, 2022/06/24) */ **************************************************************************************************************** So yes the customer had damage to her vehicle caused by outside influences twice. Her insurance paid the first time , not sure what is going on between the customer and her insurance company currently. I do know her insurance company has authorized her being in a rental car.

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1661-A Whittlesey Rd

          Columbus, GA 31904-3645

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          (706) 322-8891

          Customer Complaints Summary

          21 total complaints in the last 3 years.

          13 complaints closed in the last 12 months.

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