Complaints

• Initial Complaint

  11/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Above business was contracted to complete water damage repair, he did send 2 invoices each $5351.60 which was paid . After completion he sent a final invoice of $4477.48, we did not agree and went to his office to complain, he agreed to remove 2 items off the invoice that he did not perform ($94.28, remove doors and 140.42 instal dishwasher) . He then sent another correction this time it was more then the origional one $4696.01. I declined and left msg and email to remove from this amount $147.10 for connecting appliances which he did not do . Then he sent another invoice of $4843.11 which is more then the previous one. Im tired of his playing games. He is not answering his phone to fix this problem.

  Business response

  11/19/2024

  On 9/21/24 we were contracted to repair damages to the client's home. We began repairs according to the prescribed estimate approved by the adjuster. At that time, I requested a valuation of their flooring and it returned with a higher value than what the adjuster originally quoted. A Change Order was created due to this change.   This first change order signed was for the additional amount allowed by the adjuster for the flooring.  This Change Order reflected a credit for the painting that the homeowner said they would do themselves as well as the credit for the flooring material that they bought and supplied themselves. We believe the confusion came from the change orders versus the invoices. Our paperwork and our pricing follows exactly what the insurance companies approved numbers are. When the client came to our office after all work had been completed, she began to negotiate pricing that had already been approved and signed for. When we were made aware of the items that were not completed, (as with a dishwasher not installed because we were unaware that the one that was previously there did not work), I agreed to credit them back. During that in office conversation I also let them know that there were additional items approved by the insurance company for a new kitchen sink which also required a new faucet and those would be reflected on the new amount of the Change Order, which caused an increase. The client said that the number was ridiculous and said she wasn't paying it even though it was approved by the insurance adjuster and they were being paid that money. I let her know that we were not there to negotiate prices only to settle on what was completed and what was left to complete on a punch list. After that meeting at the office, I informed her that all communication will be through our portal and not on the phone or in person. She proceeded to call me and leave voice messages with threats and accusations to include calling me names. I have the saved recordings if needed. I again let her know that all communication would be through our messaging system. And again she called and left degrading messages along with written attacking messages. After several back and forth attempts to draw this to a conclusion we have settled and finished all work and the file is closed.
  

  Customer response

  11/20/2024

  
  Complaint: ********
  
  I am rejecting this response
  
  Sincerely,
  
  ********* *****

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