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The Blushing Brunette BoutiqueThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought and returned a bath g suit top. They were supposed to be sending me a gift card credit, I never received. Won’t answer any customer service calls or emails. They also shove political agendas down their customers throatsInitial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Never received my order. They will not respond to 5 different emails. Their phone number will not allow to leave a voicemail and they do not answer.Customer response
04/15/2024
They have reached out to me and have helped me with my missing order. This case can be closed. Thank you!Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Ordered a skirt - it was too small and poorly made and tore a bit at the zipper when I tried on so I returned. Tags still on. Paid for the return, packaged it up etc and sent it back for store credit only as their policy stated. It was received and I had no response from them for 20+ days. I followed up three times with a reference number and then was told that the package was delivered outside of store hours and they’d need to file a lost package inquiry. I let them know this wasn’t my fault and that I expected my credit. Today I was told the above a Mario isn’t true and that since the item was damaged they couldn’t accept the return but would send it back to me for an additional $10. What universe am I in where you pay $85 for an item, it’s poorly made and too small and then a month goes by without a response and they keep your money anyhow and charge you to return it back? It’s be easier if I just lit my money on fire as that’s the exact scenario I’m in right now. Beware at all costs. SCAM.Business response
02/23/2024
Customer was emailed on Feb 1, the same day the return was delivered to us. The customer ripped the skirt and tried to return it. She did not reach out to us just tried to return it as if nothing was wrong with it. We noticed the defect and emailed her. She admitted in email today that she did rip it but still wants us to process the return. Since the customer damaged the product, we will not be able to accept the return on it. We would have accepted the return if it was in the original condition that it was sent out to her.Customer response
02/26/2024
Complaint: ********
I am rejecting this response because:It is a false characterization of what occurred. They hide their business and return practices - at no point in time was I trying to be deceitful and would have accepted a partial return or refund. Their product was poorly made and ripped on a standard try on. Their sizing is incorrect and discriminatory against plus sized women - even when they said it fit. The tags were still on. They want to keep the skirt and charge me $10 to return the defective item. That's unacceptable. Additionally, they NEVER responded to three emails to them asking about status and refund, and then told me that the package was lost before then saying that the skirt was damaged. I am not a deceitful person and they do not have ANY information about not accepting slightly damaged, defective products that they sell back. This is standard practice in clothing - if a zipper breaks - which is what happened here on an initial try on, with tags attached, it should be able to be returned. They are deceitful and have an abysmal rating here. I do not accept their response as in no universe should - if they refuse to return my money - do they keep the defective item unless I pay another $10 to have it returned to me. At this juncture, I paid for the return itself - and am over $100 in for nothing. This is deceitful practices with cheap merchandise and unclear return rules and sloppy customer service. Blushing Brunette should be held to consumer standards as it relates not to returns but to customer service. This is unacceptable for me to have no recourse of action and have them change their reasoning for not issuing my refund three times. I didn't "Admit" anything because there was nothing to admit. I will make it my mission to share the news of this scam as far and as wide as possible.
******** *****
Business response
02/26/2024
We will not be able to accept the return on the item since the customer damaged it. We will be more than happy to ship it back to the customer once the customer pays the shipping invoice.Customer response
02/26/2024
Complaint: ********
I am rejecting this response because: there is no solution here for customer service. The item was too small. If Blushing Brunette does not want to honor their policy - which is printed NO WHERE on their website - then I should NOT have to pay an additional $10 to have the skirt back. I paid for shipping both ways already. Blushing Brunette should take the loss here if they're going to steal my money free and clear and ship it back to me on their dime. They are a sham company - with shoddy products and incorrect sizing - and then do not honor their refund policy. It is not acceptable that I would lose the cost of the item, and not have the skirt, unless I then pay more money. They have my money, they have the skirt - that's not acceptable. If they want to act like an established brand with their ****** viral ads - they should be able to ameliorate customer service issues in the name of what's fair. They're predatory, and quite frankly a joke, and I look forward to exercising every single legal avenue available to me.Sincerely,
******** *****Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a top and chose a size smaller than I normally take as recommended on the site. The top arrived, but is too big. I tried calling the number listed, but it was out of order. I tried emailing twice, but did not receive s response either time. I wanted to return the item. In addition to being too large, if is a very cheap quality for the price. I feel this company is very sketchy to not have a working phone number or an email response. I am out 47.00 now. Very disappointed eith decision to order from this companyInitial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered two sweaters online from The Blushing Brunette (BB) on ******** 9, 2022. I elected to use the ****** payment option and pay in four installments. I noticed on my bank statement that I have been charged the full amount by BB and charged the first installment payment by ******. I contacted the BB, attached a picture of my bank statement as proof, and their response was not only not apologetic, but denied their error completely. The message didn’t have a greeting, signature, additional contact information, or any form of resolution. I will have to contact my bank to try and get it resolved, but this could’ve been an easy fix of the oversight by BB, but instead they chose hostility and denial.Business response
12/19/2022
The customer used a third party payment provider when checking out. When a customer used them, the payment we get comes from them we do not actually collect any payments from the customer. We only got one payment from the third party provider. The customer would have to contact the payment provider to ask why they charged her twice as we did not charge her twice. We did already tell the customer all of this in the email she sent. She doesn't seem to understand how third party payment providers such as ******, ******** and **** *** installments work. Again we do not collect any payments when customers select this method. The third party does and provides us with the payment. When we collect payment directly from customers it does not show up that way on bank statement.
Customer response
12/19/2022
Complaint: ********
I am rejecting this response because: it is not true. I have one charge from ****** on my bank statement for $16.24 and one directly from blushing brunette for $64.80. To say that “the customer doesn’t understand” and that “we’ve already explained this” is extremely demeaning and NOT what their emails stated. I need the $64.80 charge that is coming directly from the business to be refunded.
Sincerely,
******* ******Business response
12/19/2022
There is no way for us to refund. We did not charge you. **** *** installments did. We never even collected your card information to charge you. You can file a chargeback with your bank. It will pull the money from **** *** installments. When a customer uses **** *** installments you give them your card information and they are supposed to charge the installments. They then pay us the full amount. We never actually pull the payment from you. They do. Looks like they made the mistake and charged the whole amount or if it is still pending on your bank statement then perhaps it will fall off. I have attached that payment information below. You can see we don't even have a card on file. If we did it would be listed here. There is no way for us to refund because we don't even have a card on file to refund it to.Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had purchased clothing from the company and it is extremely cheap quality for the price. When I went to return the product they stated they have a gift certificate for me to purchase more from the store only. I do not want to purchase from this store again because the quality is so cheap I just want my money back.Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased two items from this boutique online and one did not fit. They do not accept returns or exchanges unless it is for store credit. I mailed one item back and did not wear this item but had to pay shipping to mail it back. Losing money on an item but figured fine I will have credit at least. They emailed me back and suddenly this item has holes, they claimed I damaged it and will not get a refund but then sent me an invoice for another $7.50 if I'd like this now damaged item back which, keep in mind, doesn't fit. So between the initial shipping, shipping it back and if I'd like it back again, that's $22 plus the $40 I spent on the item initially. I will not be paying for this item again and have already turned my friends away from this business. They were very accusatory and rude to me and now I am out almost $50 total and they got the clothing item back. If this item was damaged upon my packaging it up, I would not have wasted my time and money sending it back as I understand the exchange policy.
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Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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