Reviews
1 Customer Reviews
Review from Steven P
1 star02/23/2024
A couple of weeks ago, my GF and I had picked out a mattress in the show room. A few days ago she went and purchased that mattress. They loaded it into the back of her suv and she went home. That night, when we opened it, it was a totally different mattress; some sort of CBD infused something or other. The boxes have labels, but someone there had handwritten the wrong model name on it on the other side of the box. Honest mistake and they sent their guys out the next day to pick it up and bring us the correct mattress. Not a huge deal.However, it WASN'T the correct mattress the second time. Again we opened it up a while later and found out that the one they delivered is the correct model, but in a Medium. We wanted the Plush Powercool that we checked out in the showroom. They have the Plush in the showroom mislabeled with signage for a Medium. So when she said she wanted to buy THAT mattress, they rang up what is on the sign, not what we actually laid on and liked. Now they want to charge us a $150 restocking fee for their second mistake in a single transaction. We already paid $1600 for the mattress that we didn't get! I'd say to definitely steer clear of this place if you want to actually get the bed that you picked out in the showroom.TL/DR: We either keep this hard mattress that I don't like and we did not choose or pay $150 to correct the mistake that they made in their showroom.
Bed Shoppe Inc Response
02/24/2024
He did receive the correct mattress. He didn't reach out to us at all, just decided to blast ** on every platform he could. We do not charge a restocking fee so I don't know where that came from. I've reached out to his girlfriend to have him contact us since I had her email address. This Powercool only comes 2 ways, medium and firm and we don't carry the firm version. He did receive the correct mattress. I don't have a clue why he's decided to try to tarnish our reputation.Bed Shoppe Inc Response
02/24/2024
He did receive the correct mattress. He didn't reach out to us at all, just decided to blast ** on every platform he could. We do not charge a restocking fee so I don't know where that came from. I've reached out to his girlfriend to have him contact us since I had her email address. This Powercool only comes 2 ways, medium and firm and we don't carry the firm version. He did receive the correct mattress. I don't have a clue why he's decided to try to tarnish our reputation.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.