Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Plaza I do not have contract with LENDMARK FINANCIAL SER they did not provide me with the original contract as I requested.

  Business response

  01/29/2025

  Dear ******* *****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  The Lendmark account referenced in your complaint was charged off on May 26, 2021, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach ************************** at ************. Lendmark has also mailed a copy of the signed loan agreement as well as a copy of the payment history for the account. 
  
  We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  01/17/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with LENDMARK FINANCIAL S ******************************************************* I do not have a contract with this Original Grantor or their associated collection agency. They did not provide me with the original contract as I requested.

  Business response

  01/28/2025

  Dear Leebria *****,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark is unable to validate your request at this time because you have failed to provide enough information to identify the specific account. If you choose to resubmit your request, please provide Lendmark with your full name, your social security number, your account number, and, if possible, other supporting document showing that we are collecting or reporting credit for this account.
  
  Please resubmit your request by mail to ***************************************. Once we are in receipt of the information listed above, we will validate the account in connection with account number you provided. 
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  01/10/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with LENDMARK and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since LENDMARK has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

  Business response

  01/23/2025

  Dear ****** *****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  On 11/19/2019, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $3,984.81 which was financed for a term of 42 months with a first odd payment of $223.05 due starting on 1/03/2020 and payments of $168.07, monthly thereafter.
  
  Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement ("Contract") with the customer's signature and a copy of the payment history, to provide ledger of account payment activity, to the customer's address on file, to provide proof of debt.
  
  Additionally, the Lendmark account referenced in your complaint was charged off on 06/27/2022 and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach them at **************.
  
  Lastly, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  
  

• Initial Complaint

  01/10/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with COLLECTION COMPANY NAME and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since COLLECTION COMPANY NAME has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

  Business response

  01/23/2025

  Dear **** ***********, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  On July 18, 2017, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $7,837.72 which was financed for a term of 48 months with monthly payments of $277.61 due starting on August 18, 2027.
  
  Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement ("Contract") with your signature and a copy of the payment history, to provide ledger of account payment activity, to the address on file for the customer, to provide proof of debt.
  
  Additionally, the Lendmark account referenced in your complaint was charged off on May 24, 2019, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach Plaza Services at ************. 
  
  Lastly, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  01/09/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Im not liable for this debt with lendmark financial services. I do not have a contract with this collection agency. They did not provide me with the original contract as requested. I demand this contract be deleted from my credit report.

  Business response

  01/23/2025

  Dear **** *******, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has mailed a copy of the fully executed loan agreement as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark.  The Fair Credit Reporting Act requires that Lendmark accurately report information to the ***** As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  12/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The LendMark Financial Services is calling me repeatedly for an attempt to collect a debt. Theyre leaving voicemails. I am 2 months behind on my payment of $241.00 on an installment loan. The lady transferred me to the Branch Manager (****-I think) and he said they will be filing court proceedings to garnish my wages. I have requested to settle the debt by emailing the Regional Manager but no one has messaged me back at all. They also wont accept payment under $241.00. The last time they went to court to grant judgement against me they never informed me of the court date. I borrowed $6K but the loan shows on my credit for $10K

  Business response

  01/17/2025

  Dear ***** ******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  You obtained a direct consumer installment loan with Lendmark on May 20, 2022, in which $ ******** was given directly to you and $3,031.31 was paid on prior loan. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $ ******** with an interest rate of *****% for a total of payments of $14,563.88 to be repaid over 60 months in $241.43 monthly payments. You failed to make timely payments as agreed to in the loan agreement and Lendmark initiated the collection process on your account and as a result was awarded a default judgment.
  
  Your account is being handled by *********************** should contact Attorney ***** **** for information regarding the account and he can be reached at ************.
  
  
  Sincerely,
  
  Lendmark Compliance Department
  

• Initial Complaint

  12/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I didnt apply for a loan . I called customer service to report it and she didnt care at all. And I received a letter of a credit denial and someone using my ID and information and apply for a ***** loan in my name thank God it didnt hurt my credit . But I like for the soft inquiry to be removed from my credit report and all the letters and offers to stop I dont want it

  Business response

  01/14/2025

  Dear Jermmie *****, or to whom this may be concerned, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of the customer's concerns as follows.
  
  ****************** has located the disputed credit inquiry with the information you have provided. ******* is reporting this as a soft inquiry.  Please note, soft credit inquiries cannot be removed however, a soft inquiry is only visible to you and does not impact your credit score. Furthermore, Lendmark has updated your communication preferences to receive no solicitation. Please allow up to 30 days for this request to take effect. 
  
  We trust this resolves the complaint brought forth. Should you or the customer have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  ***** *******, Chief Risk Officer
  
  

• Initial Complaint

  12/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm going to generalize a little bit. I initially borrowed 4k from Lendmark in July of 2022at 25% interest, I subsequently had 3 more loans totalling 2k. I called for a payoff quote and after 2 and 1/2 years of payments I still owe $7200. Every time that I borrowed money from Lendmark they charged me over $250 plus I think $35. I was only told about the $35 charge and was never told at the office that on a $500 loan I was paying them around $280 just to get the loan. The gentleman told me I was told that, and I can tell you with certainty that it was not. Maybe in a subsequent mailing but never at the time of signing. I was misled. I would have never borrowed $500 if I knew that I would be charged that amount. I was led to believe it was that nominal fee amount, After the initial loan I borrowed $500 twice and then a thousand and was never told about that fee, I was only told about the nominal fee. 6k in loans and 2 1/2 years paying on the loans and I still owe $7,200. That is outrageous. They lied to me about the fees that were incurred, They said they told me and I'm saying that never happened. They also told me after a year of making payments they would lower the interest rate and after a year they denied ever telling me that.

  Business response

  01/17/2025

  Dear **** ******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  On June 30, 2022, you voluntarily entered into a precomputed installment loan agreement secured by a 2007 ****** Altima with Lendmark, in which $4,664.60 was paid to ************* on your behalf. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $4,823.98 with an interest rate of *****% for a total of payments of $ ******** to be repaid over 48 months in $167.38 monthly payments with a first payment of $ ******. There were thirteen payments made on this account.
  
  On August 25, 2023, you refinanced the previous loan. The amount paid on the prior loan was $ ******** and $1000.00 additional funds given directly to you. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $5,521.49 with an interest rate of *****%, for a total of payments of $ ******** to be repaid over 54 months, with a payment of $ ****** per month. There were six payments made to this account and one payment returned by your financial institution NFS.

  On April 30, 2024, you refinanced the previous loan. The amount paid on the prior loan was $ ******** and $500.00 additional funds given directly to you. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement,(the Loan Agreement) the original amount financed was $ ******* with an interest rate of *****%, for a total of payments of $ ********* to be repaid over 54 months, with a payment of $ ****** per month. There were four payments made on this account.
  
  On September 24, 2024, you refinanced the previous loan. The amount paid on the prior loan was $ 63.61.07 and $500.00 additional funds given directly to ****** disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $ ******* with an interest rate of *****%, for a total of payments of $ ********* to be repaid over 54 months, with a payment of $221.33 per month. To date you have made two payments to this account.
  
  At the time of each loan closing all terms of the loan agreement were explained prior to you reviewing and executing them. Additionally, if you are experiencing financial hardship, please reach out to the Mentor, ** branch to discuss available options to assist in bringing your installment loan account current as soon as possible.
  
  A copy of all promissory notes and payment histories has been mailed to you for review.
  
  We believe this addresses the concerns raised. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *****************************************************************  
  
  Sincerely,
  
  Lendmark Compliance Department

  Customer response

  01/17/2025

   
  Complaint: 22724274
  
  I am rejecting this response because:
  Your company never told me that they were charging me over $250 on a $500 loan. The only extra payment on the loan was $35 for the new loan which was charged the following month. You deny the $35 charge and you just informed me that I knew about the other charges and that is false. I never would have borrowed the money at that rate. No one would, that's why I wasn't told. Deceiving people seems to be the way this company does business. I was also told that after making a year's worth of payments you would lower the interest rate. Your company denies saying that, and never lowered the rate. I would like compensation for all the lying, and deceiving it has done to me and others.
  Sincerely,
  
  **** ******

  Business response

  01/23/2025

  Dear **** ******,
  
  A copy of your loan documents has been mailed to you for review, and you should receive them within 5-7 days of the previous response date. Further, the origination fee is based on the total loan amount which is displayed on the loan agreement you reviewed and executed during the closing process.
  
  Should you have any further questions please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  *****************************************************************  
  
  Sincerely,
  
  Lendmark Compliance Department

  Customer response

  01/24/2025

   
  Complaint: 22724274
  
  I am rejecting this response because: The business withheld information when talking to them about those small loans. They said the cost for the $500 loan was $35, but is was about $285. That was never told to me and witheld on purpose. How is a person supposed to read all of the documents put forth to him when the salesperson is telling him what was supposed to be in the contract.  She just told me all the cost to borrow $500 was $35. So the company is saying don't trust are sales people to tell you the truth because it's all on the contract. That's what they are hiding behind. They are saying they will lie to you to get you to sign and it's my fault for not reading the contract, which is impossible to do while your sitting there. How many companies will allow you to take it home and read it first before you sign because the sales people will lie to you. So it's up to me to know they are misleading me about the charges. Does anyone think that's how a reputable company does business.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was late on a payment because at the time I did not know my payment was returned so it fell to be behind 30 days. I am struggling financially. This company from the Richmond office attempted to call me they said 6 times and it very well could have been 6 times as I work during the day and do not have my phone on. I only got one message that came through my phone and my husband who is on the loan also (whose recent phone number has been changed so if they called him, he would not have gotten it) they called his company and verified employment and told them they were taking steps to garnish his wages. I called the company at the Richmond office and was told that because they contacted me 6 times and the loan was so "large" (less than ****** with their unfair percentage rate tagged into that number), they had no other choice but to call and humiliate my husband over a payment barely over 30 days late. I completely understand that I am obligated to pay this loan and I have made arrangements to catch the payment up. I however, do not pretend to know the law, but they made it clear to me that because I did not answer the 6 calls they made while I was at work they decided to call my husbands work and make this request of employment to start wage garnishment. I would think that there would be additional measures taken such as a law suit filed? This company uses scare tactics and inappropriate means of reaching out to their customers. This is the second time they have done this and I asked them to not call my husbands office again. As most people we are struggling with the economy and higher costs and we do our best to pay our bills. I have never filed bankruptcy nor have never given this company any reason to believe we would not make this payment. I feel that there needs to be something done in regard to reaching out to someone's employment to verify employment (which was done when the loan was taken out in the beginning with the check stubs provided).

  Business response

  12/23/2024

  Dear ****** ****,
  We have had the opportunity to review the complaint and will address your concerns as follows. As of December 19, 2024, we have restricted the co-borrowers employers number associated with your account to no longer receive calls. We encourage you to contact your local branch as soon as possible to provide updated contact information and continue to make arrangements to bring your account current.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email *********************************************** Sincerely, ***** ******* Chief Risk Officer

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  C

  Business response

  12/18/2024

  Dear **** ******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  You obtained a precomputed direct consumer installment loan secured by consumer goods on September 5, 2024, in which ******* was given directly to you and $****** was paid for the voluntary optional home and auto plan you elected to *********** fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed of $6****** interest rate of *****%, a total payment of $10,222.56 to be repaid over 36 months in $283.96 monthly payments.
  
  On November 20, 2024, you cancelled the home and auto plan which resulted in a credit back to your account in the amount of $ ******. Additionally, the terms of the loan agreement have been satisfied and the account is closed.
  
  A copy of all promissory note, payment history, and auto plus has been mailed to the address on file for your review.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *****************************************************************
  

  Sincerely,
  

  ***** *******
  Chief Risk Officer
  

  
  

  Customer response

  12/19/2024

   
  Complaint: 22685522
  I HAVE PAID LENDMARK 6 ****** THE ****** SHOULD HAVE BEEN RETURNED TO ME IT TOOK ME 2 MONTHS TO GET PAPER WORK SHOWING I WAS CHARGE 6,****** I DID NOT AGREE OR WAS I ASK TO JOIN A CAR PROGRAM WITH NO REGISTERED CAR IN MY NAME ALL PAPER WORK STATES NO INS. COULD I FAX PAPERS TO YOU WHAT I PAID CASH ***** IS MORE THAN ******** THAT WAS PUT IN MY CHECKING ACCOUNTTHE ****** WAS STOLEN BETWEEN LENDMARK AND CAR CO
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Business response

  12/23/2024

  The total amount paid by you included the refund of the optional insurance product totaling $699.95. We mailed the account payment history on 12/18/2024 which will show the amount paid by you and the refund credited to your account. Please allow time for these documents to be received by you, if you do do not receive these by 12/30/2024, please let us know and we will send them again. Thank you. 

  Customer response

  12/23/2024

   
  Complaint: 22685522
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  I WAS GOIVEN ******* TO MY BANK ACCOUNT THAT IS WHAT I OWE ******** PLUS 2 MONTJS OF INTEREST I PAID ****** DOLLARS MORE WHEN I REALIZE I WAS GEALING WITH THIEVES IN HOPES THAT MY MONEY WOULD BE RETURN THE INSURANCE COMPANY WAS TO SEND ME A CHECK THATS WHAT ***** SAID SO INS. *** AND LENDMARK ARE THIEVES WORKING TOGEATHER 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩