Reviews

I can't speak to other reviews. My experience has been excellent with *****'s Vault. This is (in my opinion) that last company in the ** that is making custom combat (meaning you actually can hold the saber comfortably in your hand {not too thick} and the weight is perfect {not a plastic toy nor a dumbbell}. The build quality is superb. This is a SMALL shop. This is not a shell company that imports cheap mass produced items from *****. If you want cheap, mass produced product . . . this is not the place to go.I do not know **** except that he actually picked up the phone and spoke with me when I wanted a custom saber. He is extensively busy, but spoke to me at length. As I ordered a custom saber..... I know it will take up to a year to get it. Small business!!!! I get it.I have ordered 3 RTS (ready to ship) sabers. The quality was excellent. It took 2 weeks for them to be shipped (again this is a small shop). They were worth the wait. I bought two new condition sabers on **** (they were one offs and superb workmanship). If want a saber now, RTS is the best route (you trade off customization... but there are a lot of choices if you check often).Do they answer the phone immediately. No. It truly is hit and miss. Do they answer e-mail immediately? No. Do they answer at a reasonable speed for a small very busy company......... Yes.My bottom line...... This is my first BBB review I have ever written. I am a 60 year old nerdy business professional that is not affiliated with Vaders Vault. I am writing this because this is the only high quality light saber custom US manufactured shop left. This is my honest experience with Vaders Vault and I strongly felt it needed to be shared.

Purchased about a year ago in Sept. 22. I have not received one phone call , email regarding the status. I have called twice and was told nothing of relevance.

This company cannot even call its self a business with the way it treats people. I purchased a saber from this company knowing its lead time. I waited past the lead time and reached out to them. Phone line, emails, etc.. its a facade to pretend they care. Absolutely no response! After losing faith I filed a chargeback and then I get an email in record time. This passive aggressive email unapologetically threatens me urging me to replace my order. I have no time to waste on fake companies looking for a profit. I write this in hopes that others like myself will stay far away from this company. I can promise, they dont care about you, they dont care about their service, they care about your wallet. End of story.