Complaints

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have repeatedly called and reported that the trash at the home my ******** son lives in is not being picked up. Today the rudest young man told me the dog was getting out and that he had pictures. Yet even though I provided my email address no pictures were sent. Ryland has intentionally chosen to discriminate against my son because they have done it before. I was told that the equipment on the garbage truck is more valuable than my son's health and that they will not pick up his garbage or remove the limbs in front of his home . This is the most disgraceful behavior I have ever witnessed in my entire life. To discriminate against a person with special needs that is trying to learn how to live independently. Intentionally making his life more difficult. I have reported this matter to the BBB and I have also reached out to our Congressman to report the behavior of the Ryland employee. I asked why was I not notified if there was an issue with animal interference and the response was I had no way of reaching you. That is a flat out lie, simply sending a letter could have easily been done. Especially considering the address is on the mailbox and considering he called me Mrs. *****.

  Business response

  12/19/2024

  Good afternoon

  Ryland Environmental does not discriminate.   Animals can be a safety issue for our drivers that we have to monitor.  If the customer contacts me directly I will be glad to work with them on resolution.  

   

  This will be our final response on this platform.

  Thanks

  John

   

  Customer response

  12/19/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  I dud reach out to the business and I was met with hostility. I attached the email I received from Ryland and I completely understand why my son felt discriminated against.  For someone with special needs who has issues with how he communicates to receive that type of res of response was uncalled for. Ryland keeps saying that don't discriminate but how they responded by my son it was absolutely discriminatory to him. Ho tone of voice and actions are perceived by someone with a disability is totally different and was not taken into consideration at all. He tried contacting them just as I did and we were both met with a level of aggressive behavior. 

  Please read the email response I received from Ryland.  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On ******** I rented a 30 yd trash container from Ryland environmental for a week rental, I paid them $650.00. On ***** ** **** I was contacted by ********* ****** ********** regarding a fail payment to Ryland Environmental in the amount of $493.50. They are now attempting to collect an unpaid debt. Ryland Environmental never attempted to contact me about this issue, by phone, e-mail or mail to notify me of the additional charges. Also I never recieved a certified letter addressing the additional charges. When I called Ryland an employee told me that they sent "an email" and it was now turned over to the collection agency, I asked the employee for documentation supporting the additional charges, a copy of the supposedly e-mail sent and the proper 30-60- and 90 day notification of overdue charges, the employee hung up on me. I now having to dispute the validity of these charges with the collection agency and attempt to correct my credit record due to the negligence of this business. I do not know if this is sloppy record keeping, lazy employees or they are reporting this to their insurance company as a loss and filing a claim and obtain compensation from the insurance company without any attempt to resolve the issue directly with the customer, a possible fraudulent practice. This would explain their refusal to notify the customer properly and provide information upon request. I would like my credit report revised and the proper documentation from the business be provided to me. Thank you in advance for your assistance, ****** ******.

  Business response

  06/03/2024

  Good afternoon,

  Mr. ******, 

  The $650 covered 3 tons inside the box.   However, the box when pulled was 12.87 tons.  An invoice was send separately from the email.  However, I will be glad to settle this with you even offereing a discount.  You can reach me at *** *** ****.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have been paying $60 every quarter for the trash and recycling. Our recycling hasn't been taken for 9 weeks now. I have been calling since the *** of January 2024. I have spoken twice to whoever answered the phone and both women or just one woman said both times that she would leave a note on my account. I have spoken to the supervisor twice now and he has stated both times that the problem would be resolved. The first time he said that he would review the cameras on the truck and he saw that the truck never made it as far as our house because we do live on the county line. He said that he would address it and the recycling would be picked up. It never got picked up. A week later ******2024) I called to address the issue again and this time he stated that he printed a picture of the end of my driveway as well as a map sp that the recycling could be picked up. *****2024 the recycling can is still full and still sitting at the end of the driveway. The calls were placed to speak with this company were 1*** **** **** ***** *** ***** An email was also sent attempting to address the issue in January with no response. I really just want the recycling to be picked up. I understand that my recycling is small scale in the grand scheme of things but I do like to think that I'm doing the best I can to help our environment.

  Business response

  02/20/2024

  Good morning,

  Issue has been resolved and driver has been trained as to the location of the cart.

  Customer response

  02/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you all for helping this matter get resolved. It is greatly appreciated. 
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently signed up for their household trash pick up service. We are supposed to have trash picked up on Wednesday... Wednesday came and nothing happened... No one in ******** got their trash picked up. My husband called and we were told someone would be out Thursday.... Again, nada. He calls back and is told someone will be here Friday.... Nothing. He gets a call from a supervisor and is told we can expect pick up Saturday. Guess what.... Nothing.

  Business response

  09/19/2023

  Good morning,

  We did indeed miss this customer.  We did not miss the whole ******** area however, it was just this customer.  A supervisor was dispatched to take care of the issue and service them.

   

  Thank you,

  John

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My recycling was not picked up on ***-23 for the second time in 6 weeks. The house right across the street was picked up and Ryland never came back to get my cart. I've called them twice and emailed once. I called customer service today, ****23, and was told I would be called back to let me know whether to leave my cart out or not. I waited 2 hours and never received a call. I'm tired of paying for a service that I'm not receiving. All I want is to have my recycling picked up on the scheduled day for my address. And when they don't get it on that day I want to be able to call and be assured that it will be picked up ASAP.

  Business response

  08/22/2023

  Good morning

  Recycling has been picked up.  

   

  Thanks

   

  Customer response

  08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We rented a roll off dumpster twice from this company. The initial amount for drop off was $460. That was paid at pickup. We then ordered the second dumpster delivered, with the original picked up. Another $460 was paid in cash at time of placement. That was on February ***** The dumpster was then picked up on or around ****. As it stands now, we should owe $90 x 2 extra months for a total of $180 in fees past our initial quoted month with the dumpster. The company is stating they never received payment at the second drop off. When I called to ask about a rental, they stated payment is required at time of drop off. The manager now says they never accepted payment on the second drop day. Against my better judgement, we did pay in cash to the driver. Neither drop off times did we ever receive a receipt. I was told to email for one. Now we keep receiving new/different bills showing different amounts due. We just received a new bill for a dumpster that doesn't even exist on my property. We are getting billed for a rental that has already been picked up. I offered to pay the $180 I owe for extra monthly fees. We have been billed 6 separate amounts now, none of which add in the actual fee we need to pay. When I email the manager, he just sends a new bill reflecting a different amount. I am nervous about it being sent to collections for a bill that I do not owe.

  Business response

  07/25/2023

  Good afternoon,

  I have attached receipts, emails, screenshots of months of rent owed, invoices with credit amounts given as well as an invoice that she truly owes for ($450.00 – 5 months rent) She was given credit for 2 weeks rent in November due to the misunderstanding about the rent. However both of her payments (one in cash and one check) have been documented and applied to her account. She owes rent for Months ********* = $450.00.  This was explained in November when she was given credit.     

  Next steps are to send to collections or magistrate court.   However, I'm disposed to work with her in the spirit of community, should she call me I will settle with her.   Failing that, we will probably place this with the court.

  Thanks

  John N***

  **********

  Customer response

  08/02/2023

  Thank you for response. I called to discuss my bill, left voicemail. 
  After reviewing the email correspondence you sent, I am confused as to the employee I called crazy. When I spoke with the women in your office she was so sweet and understanding. She’s the one that told me the monthly fees were waived because we were told something different at time of initial drop off. That’s the fees I’m getting billed for now. The other bills are all different and reflect other charges different from the one you sent. My rental period was for 2 months over the initial second rental. The other previous months were to be credited as your employee stated in February. 

  Customer response

  08/02/2023

  The company called and credited the amount owed. Owner was very curtious and understanding. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩