Complaints

• Initial Complaint

  01/26/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've leased a car from this place in May 2024. The model EQS *********** $2,007 monthly to lease for 36months. I get all these signs pop up whenever I tried to drive from the beginning of the lease term and I contacted the sales person for the issue and he arranged to bring the car to the dealership for a check up. The signs indicates that "Active Emergency Stop Assist Inoperative", "Active Emergency Stop Assist Currently Unavailable" and many others. I was scared to drive this car for safety matter.From then, I've been taking the car to the dealership for 5 times with the same issue up until last month which is December 2024. They supported loaner's car every time I had to bring my car to the dealership but I paid much more than the loaner's car value. Duration of the each time they had my car was from 10day to two weeks. I want to get full refund and get out of this lease.

  Business response

  02/12/2025

  Thank you for bringing your concerns to our attention. At Mercedes-Benz of Atlanta Northeast, we are committed to providing exceptional service and ensuring our customers have a positive ownership experience.
  Our records indicate that your vehicle has been brought in for service on multiple occasions, and each time, our certified technicians have thoroughly inspected and addressed the reported concerns. Repairs have included replacing steering wheel electronics and adjusting tire pressures, which can impact system functionality in electric vehicles. Throughout these visits, we have provided a loaner vehicle to minimize any inconvenience.
  We understand that you are still experiencing concerns with your vehicle, and we want to ensure they are properly addressed. We would be happy to schedule an appointment for you to meet with our Service Manager and Shop ******* so they can further evaluate your vehicle and discuss the next steps. Please reach out to us at your earliest convenience to arrange this.
  We appreciate your patience and the opportunity to assist you. Our goal is to work with you to ensure your vehicle performs as expected.

  Customer response

  02/12/2025

   
  Complaint: 22860254
  
  I am rejecting this response because:

  I did what they asked me to do for half a year, and that is all they have to say to just bringing it in to resolve the matter however, 5 times is enough for them to really look for the resolution.

  I don't have time to go back and I don't want to hear that they are sorry anymore. This is really stressful and it started to affect my work as well because the vehicle can put me in danger.
  
  Sincerely,
  
  ***** ****

  Business response

  02/12/2025

  Thank you for your continued communication regarding this matter.
  We understand Ms. ***** frustration and appreciate the time she has spent addressing her concerns with our dealership. Our records indicate that we have diligently worked to resolve the issues by performing thorough diagnostics and repairs on multiple occasions. Each time, our certified technicians have addressed the reported concerns, including replacing necessary components and making system adjustments. Additionally, we have provided a loaner vehicle at no cost to minimize inconvenience.
  At the dealership level, our role is to diagnose and repair any issues with the vehicle. If Ms. **** wishes to pursue any financial considerations, she will need to discuss that directly with ************* USA. However, we are happy to assist by opening a case with ************* on her behalf, provided the vehicle is brought back to our service department for further evaluation.
  We remain committed to assisting Ms. **** within the scope of what we can do as a dealership and will continue to support her in addressing her concerns.
  Thank you.

  Customer response

  02/12/2025

   
  Complaint: 22860254
  
  I am rejecting this response because:

  Unless the ************* gives specific options and the person who I should go and proceed on the issue to resolve, I don't want to go to the dealership anymore.

   

  Sincerely,
  
  ***** ****

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has been in the shop since December 19th. I can not get in touch with my service advisor or a manager. Everyone keeps transferring my call or not answering my call at all. I have not received any updates on my vehicle since it has been here.

  Business response

  01/06/2025

  We apologize for the slow communication from our Service Advisor.  That is not the way we do business here.  It appears that your vehicle has already been picked up on 1/3/25.  Looking at the file from when the vehicle was here- there was a slight delay getting the vehicle into the shop due a sudden surge due to the holidays and parts delays. We had to wait on approval from your ****** extended warranty and then wait on the parts to arrive.  *********** Advisor should have kept you informed throughout the process.  We also have a fully staffed onsite call center so I'm not sure how your calls were not handled.

• Initial Complaint

  11/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In July, I reached out to the Finance Manager (******) to initiate the process to obtain a refund for ************* since my car was paid off early in June. On 7/31, he reached out and provided me with a form via email to sign. I told him several times, that I recently bought a house and the address had changed. He instructed me to put the new address on the form, which I did. 8/12, I reached out inquiring about the check and he told me it takes 4-6 weeks. I reached out via phone and email multiple times in October and never received a reply. Finally on 11/7, I was able to get him on the phone. I explained that I had not received the check and he said I should have by now. He engaged someone from Accounts Payable and advised the check had been negotiated. I told him it was not by me. A copy of the check was provided and clearly it was sent to the wrong address and deposited at ****************. Additionally, the endorsement does not match the payee name (me). I asked about next steps via email and have heard nothing. I've called every business day since then and unable to get ****** on the line or anyone in Accounts Payable. The last straw was today 11/13, I spoke with the receptionist and explained the situation and asked to speak to a live person. She reassured me that she reached out to ****** and he confirmed he could answer. She transferred me and of course he didn't answer. I shouldn't have to chase down what's due to me because of someone else's error that led to fraud.

  Business response

  11/15/2024

  We are very sorry that our customer had a less than satisfactory experience with their interaction with our finance department.  We actually cancelled the ************* properly and sent a check however it sounds like the check was stolen out of the mailbox or somewhere along the journey to the mailbox.  Our system showed the check was cashed initially closing the case.  After being notified that the check was fraudulently cashed we had to do our due diligence.  We did cut a check on 1/13/24 and ******* it out to the customer on 1/15/24.  This should resolve the concern.

  Customer response

  11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brung my car into service ******* ***** service advisor car sat there for months with anyone getting back with me to repair the car. Decided they didnt have space for car impounded car & got auction off without anyone calling texting or emailing me & had all my contact information.. No one there is doing anything to cover my loss. From managers to service advisor.. making ******** look terrible first class cars but low class service. Service advisors dont even answer phone!!!!

  Business response

  11/07/2024

  I am very sorry that Mr. ******* is upset.  Unfortunately, we were unable to reach the customer via phone or mail.  He was unresponsive and abandoned his vehicle on our lot.  His vehicle had been here since November 2023.  The vehicle was finally towed off the lot July 2024.  The impound company also tried to reach Mr. ******* and was unable to.  The impound company also reached out to Mr. ******** lienholder and they did not want to pick up the vehicle.  The vehicle was finally auctioned off by the impound company in October 2024, a year after the vehicle was first left on our lot.  There is nothing we can do for Mr. ******* even though now, a year later, he finally became responsive.  We did offer to give him a large discount on a vehicle in stock although he did not have a car for a year so we recommended that he doesn't jump into owning another vehicle since he rarely drives his personal car.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  BUYER BEWARE!! Purchased a beautiful, new black **** GLE450 on a bright sunny day from Mercedes-Benz of Atlanta Northeast only to discover that its *** Brakes sound like a donkey's hee-haw on rainy days, when temperatures are in the ***** degree range or after it is washed/detailed. Who in their right mind would expect a $100k vehicle to sound like a donkey's hee-haw???? When we took it back to the dealership with recordings of the sound, Service Shop ******* "******" told us "the brakes are performing as designed" ... in order words "pound sand", called MBUSA ************* and after their 2 month long investigation their response was "the brakes are performing as designed"... in other words "deal with it". Do the brakes stop the *** from moving? Yes, they do. Do the brakes sound like a donkeys hee-haw from time to time? ABSOLUTELY! I believe this is a known defect of the *** Brakes and ******** should be required to disclose it to buyers. **************** ******* admitted to getting daily complaints from customers about such braking noises. Additionally, I sometimes feel uneasy/unsafe in the vehicle when braking and hear such a troubling sound. My husband and I test drove two (2) other GLE450s in recent months and not one sounded like our vehicle. Were we sold a defective GLE450??

  Business response

  02/09/2024

  We are very sorry that you have had noise concerns with your braking system.  We would like to try to resolve your concern.  I see your last repair order was December 4th, 2023 for 2 tires but I don't show the noise concern at that point.  Are you available to come in sometime next week?  We will loan you a vehicle when you bring it in.

  Customer response

  02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The vehicle is currently scheduled for a Service A appointment on Saturday, 2/10 and would prefer to leave vehicle and obtain loaner then, if possible.  Please advise.
  
  Sincerely,
  
  *****/*****************************

  Business response

  02/09/2024

  2/10 will work.  When you arrive please see Service Advisor ******************  He will make sure to assign you a loaner vehicle.  Next week a Service Manager will follow up with you on the status.  We will see you tomorrow.

  Customer response

  02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****/*****************************

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to the ************ to replace the COVER of my passenger side mirror. Mind you, mirror works, just a crack on the glass cover. No urgency. They charged me $616 and I paid it. Drove home and found out work had NOT been done. Dishonesty, incompetence or negligence (pick two); point is I had to drive there day after I picked up my car, quite annoyed.They then do the work BUT demand $85 extra on phone for some part, which I refused to pay. The so called Service Manager (boss of my service advisor) then on the phone threatened to undo the work. YES SERIOUSLY. After taking $600 and NOT doing the work. What a fool. What audacity.I told the carnival ****** that he would have to pay me for the hour I drove to bring it back and to come back for my car. My time is worth more than $85 and I will be there in 5 minutes (I was almost there in their loaner). When I got there the two clowns cowered in shame and gave me my car sans $85.*****************, your manager is all by himself a carnival of idiocy, lacks common sense and should find another line of work. At the minimum he should take a ****** in customer service. You know who I am; you are free to call me again so I tell you where I want to shove $85.

  Business response

  10/30/2023

  I would like to extend my sincerest apologies for the inconvenience and frustration you experienced during your recent visit to our ******************* Your feedback is invaluable to us, and I want to address the concerns you've raised.
  
  It is clear that there was a miscommunication regarding the service you initially requested. I understand that you came in to replace the cover of your passenger side mirror due to a crack on the glass. The technician replaced the cover, but the cracked LED turn signal, which was still operational, was not replaced at that time. This omission was an oversight on our part, and I'm truly sorry for the inconvenience it caused.
  
  I'm glad to hear that you brought the issue to our attention promptly, and our Service Advisor, ***, arranged for the replacement of the LED turn signal. However, I understand that you were surprised by the additional cost of the part, which was not communicated to you beforehand. *** did his best to negotiate the price of the part down to $85 and ensured that no extra labor charges were applied.
  
  I appreciate that you ultimately did not have to pay the extra $85 for the part, as *** took care of it as you requested. We aim to provide fair and transparent service to all our customers, and I understand how this situation may have fallen short of your expectations.
  
  Regarding ***'s communication with you, I would like to assure you that we take your concerns seriously, and we will use this as an opportunity for further training and development in customer service.
  
  I genuinely value your feedback and would like to make amends for your negative experience. To express our commitment to your satisfaction, I would like to offer you a $150 credit towards service or accessory as a goodwill gesture for your next visit to our dealership.
  
  Thank you for bringing this matter to our attention, and I hope to have the opportunity to regain your trust in our services. Your satisfaction is of utmost importance to us, and we are dedicated to providing you with the exceptional service that Mercedes-Benz of Atlanta Northeast is known for.

  Customer response

  10/31/2023

   
  Complaint: 20787671
  
  I am rejecting this response because: now it is clear to me that the  only thing that needed replacement was the $85 ***. From your response I was actually charged for work that was not done. The cover was NOT replaced. The only thing that was needed all along was the *** only. Please proceed to refund the cost of the cover minus the cost of the ***. A new cover was NOT put on - all that was replaced was the ***. If you do not understand this call me. Again the cover was not replaced and I was charged for it. The entire work consisted of replacing the ***. 
  
  Sincerely,
  
  *************************

  Business response

  11/02/2023

  Hi.  I realize that your response says that we did not replace the cover.  The repair order and techs notes both say we did replace it.  Can you send me a picture of the mirror cover in question?  

  Thank you.

  Customer response

  11/02/2023

   
  Complaint: 20787671
  
  I am rejecting this response because: I have attached the photos as requested. The ONLY thing that needed to be replaced was the glass/LCD that I have circled. I was given the impression that the whole cover had to be replaced which isnt true. Not only that, I was then charged for that and then they tried to get additional money for the **** When all along this was an $85 + labor repair. 
  
  Sincerely,
  
  *************************

  ************

  Business response

  11/03/2023

  Ok.  I think I misunderstood.  So you are saying that the cover actually was replaced by the tech but it just didn't need to be replaced.  That only the LED turn signal needed to replaced.  If that is the case, was there anything wrong with the cover to begin with to make the tech think it was to be replaced?

  Customer response

  11/03/2023

   
  Complaint: 20787671
  
  I am rejecting this response because: I came in with a broken ***. The service advisor ***************** NEVER came out to look at the damage.  Then when I picked up my car NOTHING had been done. As in NOTHING. ****** had been charged for replacing a cover. The cover cannot be replaced without the technician noting that the *** was broken. Thats is ALL the damage. Broken ***.
  

  So I came back and they then replaced the *** which is ALL they did and needed to do. At this point they had already charged me for a cover they did NOT replace. Basically had *** come out when I brought the car he would have realized all I needed was the ***.  
  

  Not sure how many times we have to go back and forth. There was nothing wrong except a broken *** and I was led to believe the whole cover AND *** needed replacing. 
  

  The money is definitely not the issue. The not accepting responsibility is the issue. Again all the work I needed was a broken ***. Thats it. There was NOTHING wrong with the whole cover and had *** come outside when I brought the car he would or should have seen that. I was given the FALSE impression that the *** and COVER needed to be replaced. Its NOT true. 
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from this dealership on 4/25/23. My temporary tag expired on 6/9/23. I still hadnt gotten the registration. I called my local tag office. They had, and still have, no record of me buying the vehicle and told me to contact the dealership. I called the dealership and the salesman who sold me the vehicle told me there was an issue with the previous owner and put a dealer tag on the vehicle. A week later the salesman told me it was resolved and I would get the registration any day. A week and a half later, still nothing. I called him back and he told me they are still working on the issue. Thats what he has told me on several calls since then. I spoke with the General Manager of the dealership on 8/15 and 8/16/23. He is telling me there is an issue with the dealership that the previous owner bought the vehicle from. He said it could still be 10 days or more. I told him that I just wanted to return the vehicle. He disagreed with my resolution.

  Business response

  08/23/2023

  We apologize for any inconvenience that the customer may have had waiting on his license plate.  We did have an issue which slowed down receiving a license plate from the state.  All of that has been resolved and the vehicle has been titled and registered in the customer's name.  Please see attached. The vehicle is titled and registered in the customer's name.  The customer's license plate number is ******* and should be arriving directly from the state.

  The customer did have the ability to drive the vehicle as we supplied a temporary tag.  The customer did have full coverage insurance on the vehicle which would cover the vehicle in the event it was involved in an accident.

  We would like to offer the customer a reimbursement of one of their monthly payments to resolve their concern.

  Once again we are very sorry for any inconvenience.

  Customer response

  08/23/2023

   
  Complaint: 20485243
  
  I am rejecting this response because:
  They told me back in the middle of June that it was resolved and would be any day. At the end of July they told me it would be resolved the first week of August. Here we are, the LAST week of August and here are those two words again, any day. HE says I couldve driven it because I had insurance. If the vehicle gets totaled in an accident the insurance company will want the title. Just because you have insurance doesnt mean they will pay under any circumstances.

  Sincerely,
  
  *******************

  Business response

  08/26/2023

  I completely understand the frustration.  We were giving info in real time as we received it.  In this case the title and tag are already in the Georgia state system and completed.  You can see that in the previous attachment (taken off of state website).  Assuming the customer had and has an active/paid insurance policy on the vehicle, and it was involved in an accident the repair would be covered regardless if the tag was processed at the time or not.  If the vehicle was involved in a total loss the vehicle would be covered as well.  ********************* would not pay for the vehicle in full though until they receive the title (which is active in the state system).  This would be similar to a customer purchasing a vehicle and getting into an accident or totaling it on the way home.  There was no actual risk with this.  In addition, the vehicle did have a dealer tag or temporary tag on it so it was able to be driven.  There should've been no loss of use of the vehicle to this point.  All that being said, we realize that this is still an inconvenience, and we believe offering 1 months payment ($1,306.69) on the vehicle was a fair resolution.  In hopes of resolving this we will offer the customer 2 monthly payments of ($1,306.69 X 2).  We feel that should be a very fair compromise to resolve the customer's concern.

  Customer response

  09/02/2023

   
  Complaint: 20485243
  
  I am rejecting this response because: I reject any explanation from this company of their unethical business practices. I say they totally crippled my business because I couldnt run it for fear the insurance company wouldnt pay if I was in an accident. Just because the dealership says the insurance company would pay doesnt mean they would have. Ive seen first hand, with life, health, AND auto insurance, that when there is a claim the insurance companies start looking for any reason not to pay. If I had been in an accident and the insurance company DIDNT pay I, me, and me alone would have been screwed, not ******, and not the dealership. Its clear we are not gonna agree on this matter. Its funny how for 4 months, nothing from the dealership. It took, them crippling my business, and me filing complaints with the BBB and the attorney generals office and then all of a sudden, here it is, we got it, nothing to see here. And thats after having me ride around with a dealer tag for almost 3 months. Well when I look up the *** at reasons to ride around with a dealer tag, one of the reasons WAS NOT waiting to see if the dealership fraudulently sold me a vehicle. Its clear that the BBB doesnt need to continue to act as a message boy between the dealership and me. Its clear this is not going to be resolved here. Im the only one who got screwed here so I guess everyone is happy. If you can live with yourself knowing you did this, then I know I will survive. Ive been ****** harder by better people.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To Whom this may concern,I have over the years had my entire headlight casing replaced three times at your facility at ($800.00) each time. There is no recall on this equipment and the problem is that your technicians are either replacing the bulbs with the wrong size or installing them incorrectly. This causes the bulbs to burn and fuse the casing together. The last time I was there having my vehicle serviced, I discussed this issue with your representative ***************************, I believe, as well as asking for information to have the seats repaired. He told me he would order the seats and when I return, repair the headlight free of charge. I have not heard from him. On September 29, 2022, I left a message for him to contact me, and he has not.

  Business response

  02/08/2023

  I am very sorry about your experience.  *** service advisor ****** advised that you are bringing your vehicle in next Tuesday.  Please let us know if this does not resolve your concern.

  Customer response

  02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my ******** 2015 convertible for repairs at this ******** collision center after i was involved in an accident that was not my fault. I wanted my vehicle repaired by an authorized ******** repair shop because my vehicle is a luxury vehicle . The insurance company, Liberty Mutual did not want to pay the cost of the repairs as they stated the ******** collision center was charging above market cost. I did not mind and asked *********************** , the rep in charge of repairing my vehicle to go ahead with the repairs and I will pay the difference the insurance was not willing to pay. This conversation happen on a phone call . After waiting 29 days without any contact by ******** about the status of the repair of my vehicle. I contacted the business and they advised that they were waiting for me to give approval to go ahead with the repairs . I was shocked because i had given them permission almost a month ago . I told them i spoke to a ************************* and provided the authorization. Fast forward after my vehicle was repaired , I provided Liberty Mutual with the cost of the rental vehicle during the 79 days the repairs was completed. They only approved 49 days because they advised that when they called ******** they were informed i did not give them authorization and was waiting for 30 days before the approval of as given . I called ******** and provided them with documentation (call records ) that showed i contacted them to provide the information. They finally agreed that it was their mistake and promised to work something out with me . After over 1 month of stone *******, they finally asked for my rental information and how much i am out. . I provided them with information and receipt. They claim they are not able to verify the company because of one phone call with the business They refused to contact , write the business or ask for additional documentation to verify my claim and are trying to run away from their responsibility to pay $900 for the 30 day rental

  Business response

  02/02/2023

  We are very sorry that the customer was not satisfied using our body shop.  The customer, which the name in our records is ************** brought her SLK250 to the collision center on 9/12/2022 for repairs.It was assigned to a tech for tear down on 9/26/2022. A supplement was created and sent to Liberty Mutual on 9/28/2022. The supplement was sent back to us on 10/4/2022 $856 short on the estimate. **** contacted the customer of the shortage. On 11/3/2022 she agreed to the out of pocket of $856 which at that point we started the repair. On 11/22/2022 the car was in reassembly. On 12/1/2022 the customer informed **** that she wanted the car brought to service for a recall. On 12/6/2022 we attempted to contact the customer that the car was back from service, but the voice mail was full. Later that day we were able to reach the customer and stated she will be in to pick up her vehicle the following Thursday of Friday. After she picked up her car she contacted the collision center for reimbursement for the rental car for ******************************************************************************************************** the rental and asked the customer to provide us with an invoice.She provided us with a handwritten invoice (attached) which we attempted to contact the party listed. When called the number a male answered, we question him and had no information about renting the car or that he had rented a car to anyone. We concluded the call and contacted the customer to ask if there was a better contact due to the person we talked to had no information. She got frustrated and concluded the call. Later in the day the same contact on the invoice calls the collision center stating he had missed a call from us and how could he help us. At that point it seemed to a scam as we just had a long conversation with him earlier in the day. We looked up the information at the top of the invoice and noticed that it had nothing to do with renting cars or anything like that. This is the Bizapedia on the **** *************************************************; In the end it seemed like a a fraudulent invoice.  We will not be able to pay rental reimbursement based on this information.
  

  Customer response

  02/02/2023

   
  Complaint: 18889324
  
  I am rejecting this response because: First of all the business never called me and i got frustrated and dropped the call about the rental reimbursement. All communications was on email. That is another of their lies . Secondly they cannot conclude that the rental company is a scam when they never asked the male voice to show prove that the rented the said vehicle and the business rents car. They assume its a scam because it is not **************** or Budget. I rented the vehicle from the business . it is a small business and they can prove it .  The owner of the company advised me that ******** did not speak to ******** and they advised that they emailed and ******** did not respond to email requesting additional documentation . This is a small business . ******** lied about me not giving them instructions to start the work until i showed them proof that i did indeed call them . However they had gone to tell the insurance company that would pay my rental that  I waited 30 days before telling them to go ahead with the repair . That was a lie and the insurance company advised they are not able to pay the  remaining 30 days because it was not their fault and ********* The insurance company was able to verify the rental company but ******** believes if a small business has a rental company then they are a scam with asking the business to show documents that they are a rental business . The business and receipt is that of a small rental business and i ask ******** to pay the 30 days rental at $30 per day that I would not have incurred if they are not so incompetent. 
  
  Sincerely,
  
  **************

  Business response

  02/02/2023

  We feel that there is an easier resolution here where both parties will be happy.  Please supply ** proof of the customer's credit card going thru to the rental car company or a copy of the cancelled check showing the funds were cleared by the rental car company.  That will show proof of documented payment.  If the customer can provide proof that they paid the rental agency in the form of credit card or check then we can go further with reimbursement.

  If there is no proof of credit card or check and only a handwritten receipt then we will not be able to proceed.

  Customer response

  02/02/2023

  
  Complaint: 18889324
  
  I am rejecting this response because: The business has no legal right control my method of payment for the rental vehicle. The last time i checked, in ***************** ,  Checks  and credit card are not the only legal tender used in paying bills.  There are 4 types of payment , checks and credit card is only 2 of them . Is ******** discounting debit card and cash as not an acceptable form of payment . And that using such payments is an indication of fraud?
  Again I rented a car from a rental company owned by a small business . After the review from the insurance company , it was agreed $30 per day for rental reimbursement. I did not get my full rental reimbursement because of false information provided by ******** that i waited 30 days before giving approval which was a lie and instead of them taking responsibility, they have stonewalled, stalled me and now accuse me of having a fake receipt . Which is legally accepted. 
  receipts are admissible in courts under Federal Rule of Evidence 803(6) .
  Every time a business is involved in a financial transaction, a paper trail is generated. This paper trail is referred to in accounting as source documents. The receipt is a paper trail of the document that the company will show that services were rendered and paid for . 
  Receipt is a proof of services rendered and received . The form of payment that is used to acquire said services does not invalidate the transaction that has taken place. 
  The method i choose to pay for the services to show its legit cannot be determined by you. You certainly playing games . Now we have moved from it being a fake company to show proof by only credit card or check ? The last time i checked there are other forms of legal tender that can be used in making payments in ****************************  Please refund the 30 days rental expenses that i incurred out of their incompetence and lies .  I regret taking my cars for repairs to a company who would make you loose money for bringing business to them . I do not remember them asking for only credit card or check as a form of payment for their own business.  I am curious why they are not contacting the business , but wait the business has already told them they rented the vehicle but they are only trying to bully me into not fighting this . i know the truth and my rights. Though I am an individual and they a big company . The courts will adjudicate this issue and i am confident in the American justice system to look at this case fairly. 
  
  Sincerely,
  
  *******************;
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩