Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In February 2023, I bought two pairs of glasses. I really didn't need two pairs of glasses but I understand the marketing and economic rationale behind that sales approach, and I'm okay with it. Three weeks ago, the ear part on one of the stems snapped. So I went to my Eyeglass World store fully prepared to pay for a repair part or a replacement frame. I was not prepared for the attitude and shoddy treatment I received. They told me the glasses were out of warranty, and then they told me I didn't buy a warranty. It was as if the only way I deserved reasonable treatment was to have done so. I said I was not looking for free. They informed me they didn't have any parts in the store. I said fine, I'd be happy to buy a new frame. They quoted me $129, one pair or two$129.00. And frankly, they were pretty indignant about it. I dont need two pairs of glasses; I need one stem or at most, one frame. If at $129 I get two complete pairs of glasses, charging the same $129 for just one empty frame feels like gouging. I asked to speak with the store manager (***********************) and was told she was unavailable but I think, she is the person who continued to interrupt and interject, from across the room, into the conversation I was having with the store associate who was helping me. Of course, that became embarrassing but in order to avoid any escalation, I left. I didnt appreciate the situation being broadcast across the whole facility.This is not like I was trying to buy one glove or one shoe from a pair; there is no logical reason why I couldn't buy just one. I assume your store personnel have chosen, or have been ordered, to only sell two pairs. But I wasn't asking for a new retail sale deviation from your standard policy. I'm a customer who spent money in your store, who needed some customer service help in resolving a problem and was willing to pay a reasonable sum to solve that problem. I was embarrassed.
Business response
08/23/2024
Dear Customer Relations Representative:

We are responding to the Better Business Bureau complaint filed by *******************************; BBB complaint ID# ********. We thank ******************** for providing us with his feedback on his purchase, as well as for his eyeglass purchase. We regret any concerns he has incurred with his eyeglass frame.

Our records indicate that ******************* purchased two pairs of eyeglasses on 02/03/2023. Its at the customers discretion how many pair of ************************ he would like to purchase, and the staff associates may recommend two pair, so that he has a back-up pair; this is not mandatory of course. Unfortunately, ******************** did not purchase the Product Protection Plan, we sell. The Product Protection Plan is sold for an extra $25, and it allows one free replacement of the eyeglasses,should they damage/break during the first 12 months from the purchase date only. We do regret the level of service ******************** encountered, and this has been addressed with management. At this time, we would like to offer ******************** a 50% off discount, which he may towards the purchase of a new frame.

We thank ******************** for his patronage, and we look forward to assisting him upon his return to the *********************************************. If he has any further questions or concerns, he may contact ************* directly at: **************.

We have addressed this complaint,and we thank you for your time and mediation.

Violet
*************
**********************
Customer response
08/24/2024

Complaint: 22159855

I am rejecting this response because:
3 reasons: First the information you have been provided is inaccurate, at least as it relates to my experience. When I bought the glasses in 2023, the only price I was quoted was two pairs of glasses for $129.00. When I asked how much for one pair, it was the same $129.00. May experience was the same when I asked to buy a replacement frame, $129.00 for two frames. And while technically correct, the answer is illogical
Second, while the 50% discount sounds appealing, it is without context. 50% off of what. If it is 50% off $129.00 then there is no concession on the part of Eyeglass World.
Third, I would have been happy to pay a reasonable price in the store when I went the first time in but after being embarrassed in the store and humiliated, having spend all this time and energy trying to get a resolution, and now faced with the prospect of going back into the hostile environment, 50% off doesn't sound so great. I would like them to ship me a new frame at no charge.

Sincerely,

***************************
Business response
08/29/2024
Dear Customer Relations Representative:

We are once again responding to the Better Business Bureau complaint filed by *******************************; BBB complaint ID# ********.
Unfortunately, the eyeglasses are not under warranty, as ******************** did not purchase the Product Protection Plan (warranty) for his Feb. 2023 eyeglass purchase. We do not sell/provide replacement frame parts and at this time the customer is welcome to buy a new frame if he likes.

The vision center manager has contacted ******************** to speak with him and to go over his concerns. ******************* did not accept the discount he was offered, and he indicated to the manager that he would like to buy the frame for $20. The frame retails $129.95 currently and we stand by the previous discount offered; ******************** will be provided with a 50% off discount on a new frame.

If he would like to take advantage of this discount, he is welcome to contact he store manager (*****) and pay for it over the phone, and she will ship it to him at no extra charge.

Once again, we truly thank ******************** for his patronage and for his feedback regarding his store experience. All of his concerns have been addressed.

Thank you for your time and mediation.

Customer Care Leadership
**********************
Customer response
09/01/2024

Complaint: 22159855

First, I made no mention of $20 on the phone or at any other time so once again the situation is being misrepresented. I told the person on the phone that I would consider $30 - $35 dollars a reasonable price but that ship has sailed. Second, this has nothing to do with warranty or replacement parts. I have only asked they sell me replacement frame at a reasonable price.

This whole exercise is nothing but a shell game wherein the entire National Vision community is playing fast and loose with the truth in order to disguise the real economics of this situation. When I bought the glasses the price was two pairs of glasses for $129.00. When I went into the store when the frame broke, the price was emphatically $129.00 for two pairs of glasses. Yesterday,according to their website, the price was one pair for $129.00 while the sister company store down the street, America Best, offers the same frame for $69.00,including singe vision lens. Tomorrow, who knows what the price will be.

The bottom line is that there has been no attempt by this company to give me a reasonable price for a replacement frame. All they are doing is repackaging the offer. And attempting to charge me the same price for a frame with or without lens is like selling a coffee cup with or without any coffee in it for the same price.

This whole process is an exercise in futility wherein there has been no good faith effort on the part of the company to address my concern. In the last 10 years Ive spent about $1,000 with them, I dont know how much my wife has spent, but you can be assured Ill not ever spend another dime with them. And Ill make sure that everyone I know hears my story. Who knows how much this fiasco will cost them in real dollars, all over a frame that probably has a wholesale cost to them of about $5.00. Hope it was worth it.

Sincerely,

***************************
Initial Complaint
08/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed order for two new pairs of prescription eyeglasses on July 4th, 2024 with expedited shipping. On the prior day, my glasses were lost in the ocean. I paid for expedited shipping because I was out corrective lenses until the new ones arrived. I ordered both pairs with the anti-reflective coating. One pair arrived on July 16th, second pair on July 18th. Both pairs do not have the anti-reflective coating which was an additional $50/each. I spoke to ****** with **************** about my order many times. She ensured me that I would be refunded for the expedited shipping but I was not compensated for that. **************** **** ****** followed up on my original order and ensured me that my order was being re-made correctly. While on the phone with her, we both walked through the ordering process and established that something is not carrying over properly in their systems, causing my order to be made incorrectly. ****** wanted to say that the problem was my fault but after seeing how I processed my order, she admitted it was a mistake of Eyeglass World. **See attachments where website has been changed to reflect the anti-reflective coating. She ensured me that my order would be remade and reshipped but called again on August 5th to say that the order was not going to be fulfilled and that I could be refunded $100 for the anti-reflective coating that I did not receive. I am financially unable to buy all new glasses after I already spent $336.86 here. I am currently experiencing headaches daily and am unable to drive at night with the terrible glares. Please help.
Business response
08/13/2024
I called and spoke to ************ and apologized for the inconvenience. I did go ahead and place a remake order for ************ original order and also reached out to or lab manager to ensure that his order has Anti reflective coating this time around. I also replaced the frame that was no longer in stock with a different frame of **************** choice. Sent ************ a return label so he can return original incorrect glasses after receiving new order. Sent a recap email and I will personally ensure ************ receives correct glasses.
Customer response
08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending the arrival of the corrected order.

Sincerely,

*******************
Initial Complaint
07/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought glasses the company estimated my insurance to only cover $200.00 and required me to pay $369.70 upfront out of pocket only to find out my insurance paid $424.54 leaving me a balance of $141.52, so after paying $369.70 out of pocket Eyeglass World owes me $228.18. When I first spoke to "******" a manager there she wound up hanging up on me. I called my insurance and had my Eplanation of Benefits sent to me and here I am today, wanting this resolved.
Business response
07/24/2024
Hello,
The customer called in on 7/15/24 and we have issued a refund of $228.18.
****
Customer response
07/24/2024
Well first thing, Eyeglass world called me I did Not call them. The manager I spoke with was very aggressive and rude and simply said "we need to look into it further". As of today 07.24.24 I have received no communication or mail from them.
Business response
07/30/2024
My apologies for the delay.
A refund was granted on 7/15 for $228.18. If this has not been received, please call me directly at ************.
Kindly,
****
Customer response
07/30/2024
I honestly do not feel comfortable calling this person after speaking with him the 1st time. As of Tues. July 30th, 2024 I have NOT received anything and it has been 15 days. I simply want my monies back and then cut ties.
Business response
08/02/2024
Hello,
We are placing a stop pay on the check that we sent last month. A new check will be reissued and sent Next Day Air to the customer for $228.18. The check will come from the corporate office of National Vision, Inc. Please feel free to reach out to me with any other questions.
Kindly,
****
Initial Complaint
06/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Feb.13 th 2024 I had 2 pr. of glasses made they gave me a headache I called and the lady told me to wear them and M eyes would adjust, I have been in and out of the Hospital with a pacemaker and heart Surgery so I called today i'm getting stronger and I thought I would go in and have them look at my prescription but the lady told me it had been too long and they weren't going to do anything about them so I just threw ****** out the window, when i'm driving and I see something down the road I have to take my glasses off to see what's in the road, and I just want them to replace the Glasses with the right prescription
Business response
07/03/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by *******************************;BBB complaint ID# ********, we regret any prescription concerns ************************ has incurred.

We have addressed his concerns with the general manager (*****) and she has contacted the customer to invite him back into the ********************** center so that we can assist the customer with possibly correcting his ************************. The customer indicated to the manager that he would return to the vision center to speak with her.

If ************************ has any further questions or concerns after he speaks with the manager, he is welcome to contact ************* directly so that we can assist him. Our phone number is: **************. We thank ************************ for contacting us and we look forward to assisting him.

Violet
*************
**********************
Initial Complaint
06/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went into eyeglass world located at ************************************************** I went in to adjust my glasses a bit due to them being loose my glasses where broken by a worker and they told me they will not fix the issue they cant repair or replace my frames
Business response
06/21/2024
Dear Customer Relation Representative,

This a response to the complaint filed by *****************************, BBB Complaint ID# ********, we do regret any damages incurred to ******************** frame , caused in the process of her frame being adjusted. Unfortunately, we do not sell her brand frame and we apologize for this accidental breakage/damage.

******************** complaint has been addressed with management and according to our records, ****************** was allowed to pick out a new frame, quite similar to her own frame, from our frame selection and we made her a new pair of prescription eyeglasses (valued at $180.00) yesterday.

If the customer would prefer a refund for her damaged frame, she may return the new eyeglasses we made for her and provide us with a copy of the purchase receipt for her frame, and we will process a refund for her. We thank ****************** for contacting us and if she has any further questions or concerns, she may contact ************* at:**************.

Thank you for your time and mediation.

Violet
*************
**********************
Initial Complaint
05/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On or about 7 Jan 2024 I ordered a new pair of glasses from Eye Glass World in **************. The eye Dr. on duty completely got my prescription wrong and when the glasses arrived they were unwearable. The Dr. corrected the prescription and the glasses were reordered. The problem is that the company that ground the lenses ground them wrong. Now this happened several times. My eyes were checked again and the prescription is OK. The problem. The company that grinds the lenses, to industry standards, allows for the lenses to be off as much as 3 degrees either side of "0". So I am wearing a pair of glasses in which the right lens is 2 or 3 degrees off and no one can get the company that grinds the lenses to actually get my glasses right on. The store can do nothing but keep going back and trying to get it right. Is there any way to resolve this issue?
Business response
05/24/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***********************;Complaint ID #********, we regret any concerns **************** is experiencing with his eyeglass lenses. His concerns have been forwarded to management, and the customer was contacted by the manager. **************** will be returning to our ********************************************* on June 14th, to discuss his concerns with ****, and he will assist him with any necessary adjustments/order changes,depending on his optical findings.
Once again, we apologize to **************** for any issues he has incurred, and we look forward to assisting him upon his return to our vision center. If **************** has any additional questions, he is welcome to contact ************* directly at: **************..

Thank you for your time and mediation.

Violet
*************
**********************
Customer response
05/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/03/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a pair of Transitional glasses on November 11, 2022 from Eyeglass World in ******, **.For the past few months, I realized that there seemed to be a "fog" when I put my glasses on, indoors. I thought I was suffering from the beginnings of cataracts. Now I realize it is actually the lenses themselves that have prematurely failed and are defective. They appeared to have yellowed. I pulled my old transition glasses out and they are CLEAR! I brought both pair into the store for comparison. I was told by the store manager that my lenses were not going back to clear. I consider the transition process on the lenses to be defective.
Business response
04/09/2024
Dear Customer Relations Representative,

*************** to the BBB Consumer Complaint #********, filed by *********************************. I do apologize for any issues ********************** may have experienced at our ******, ** location.

I have looked over ************************** account, as well as *** addressed her concerns with management at the store. Ms. ********** glasses were purchased on 11/11/2022. She also purchased a 1-year warranty on the glasses. Unfortunately, the warranty did expire on 11/11/2023. Additionally, transition lenses do darken over time and because this is a known quality of transition lenses, this would not be considered a manufacturer defect. At this time, we will not be able to remake ************************** lenses at no charge. I do apologize for any inconvenience.

Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.

Sincerely,

*********
Customer Care
Customer response
04/09/2024

Complaint: 21526191

I am rejecting this response because:
I agree that I purchased the one-year protection. I do understand, from resources, that transitional lenses have a life span of three years.
When they fail, they take on a yellowish tint, which is actually what is happening with my lenses. It is not the original transition tint.
Sincerely,

*****************************
Business response
04/09/2024
Dear Customer Relations Representative,
*************** to the BBB Consumer Complaint #********, filed by *********************************.
I have spoken to the manager ***** at the ********** vision center. She has looked into ************************** account and, as a one-time customer service courtesy, she has authorized a remake of the patient's glasses. ********************** would need to visit the ********** vision center and provide the manager with the eyewear she wishes to have replaced. ***** is aware of the situation and would be happy to assist with this remake; she is available in the store on Tuesdays, Wednesdays, and Thursdays.
If I can be of further assistance, please feel free to contact me.
Thank you,
*********
Customer Care
Customer response
04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
03/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a Senior Citizen who has worn glasses since ************** I have never encountered such malarkey as this in all my days!!!. I feel scammed and do not wish this to happento anyone else so I am reporting this occurence to the BBB. Upon picking up 2 sets of glasses I noted that name and address were wrong on paperwork accompanying the 2 pairs of eye glasses paid for in full at Eyeglass World *********** Westside store. My RX, which I gave to them, has my correct name and info on it. i am unable to read fine print with either set of glasses. Eyeglass World was unable to explain to me why the client name and address on the glasses is wrong and not mine. I expressed concern that I might have this persons RX instead of my own since I cannot read with either set of glasses. I bought the lens protection plan for both sets yet they refused to express any concern about my inability to see through their lens or offer to correct the problem. They are blaming my doctor who think that they are just passing the buck to keep my money and not work with me to get me into the correct presciption. I was dismissed from the Eyeglass World Westside Store with NO resolution with these 2 sets of defunct eye glasses. They demeaned me (3 workers joined in the **** caused by ******** who pretended to be the store manager.I have learned that she is the AM and ********* is actually the store manager there..UGGH..I canr believe I gave money to these liars) They treated me poorly humiliating me infromt of shoppers in the store who looked concerned for me) their insults and errors just got deeper and deeper until I had to leave to protect my brain from their ugliness.. I was taught that shaming was a decoy for not wanting to deal with something professionally. I do not agree with this type of business conduct. I feel that I was scammed out of $743.42 which prompted me to post to protect others from this type of unethical business practice of EyeGlass World employees (******, *******, and *********) to avid making good on a purchased product.. is it too much to ask to giv a client wat they paid for??? I need to be into a pair pf functional glasses with my name and address and my RX. Not someone else's Rx. And I do no wish to subject myself to th kind of elder abuse. I need to see and I have paid this company in full for that privilege of sight. Eyeglass World has left me blind and in an old eye glass prescription that is not what I should be wearing. Thats not right. Thank you
Business response
04/03/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by *******************************,BBB complaint ID# ********, we do regret any prescription and /or customer service concerns ************************** has encountered at our ***********, **- **********. vision center location.

According to our records the customer took her prescription into the ********************** center and ordered eyeglasses on 12/28/2023. This was an outside prescription, and her eyeglass order was filled accordingly. We offer 30 days from the purchase date to address any prescription concerns and our records dont show any concerns regarding this matter until ************************** visited the vision center last week.

We have addressed Ms.************ concerns with the vision center manager, *********, and she has attempted to contact ************************** twice to discuss her concerns; she hasnt been able to reach ************************** as of yet.If ************************** would like the manager to assist her, she may contact *********, or revisit the vision center when the manager is present to discuss her concerns with her.

We value Ms. ************ business, and we thank her for her feedback regarding her experience in our store. If ************************* has any further questions or concerns after she speaks with the manager, she is welcome to contact ************* at: **************.

Thank you for your time and mediation.

Violet
*************
**********************
Initial Complaint
03/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Two separate lenses were made; first set incorrect upon examination by my opthomologist and were remade. Second pair took 2 weeks and during a physical exam by an MD, lenses again were rated as incorrect. Having had many glasses in my 80 years, I have had problems never before experienced by me; My vision remains alternately good then bad. Had to resort to my previous glasses which have not given me any problems even though it is obvious that I do need the newly-prescribed lenses but correctly made this time.
Business response
03/26/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***************************,BBB complaint ID# ********, we do regret any order/prescription problems ***************** has encountered with her eyeglass lenses.

At this time, we show that management has once again reordered Ms. ******** lenses on 03/23/2024 and they are in process of being remade for her at our laboratory. It is our sincere hope that the lenses will be created to the customer's satisfaction this time.

We greatly value Mrs. ******** business, and we thank her for her feedback regarding her experience in our store. If ******************* has any further questions or concerns, she is welcome to contact ************* at:**************.

Thank you for your time and mediation.

Violet
*************
Americas Best Contacts & Eyeglasses
Initial Complaint
02/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought two pairs of glasses from EyegLass World, one pair was free. The glasses hurt my nose and behind my ears so I returned them and asked Eyeglass if they would but my perscription into my old frames. They said yes and would provide me with a refund for the two glasses I previous bought in the amount of $589.00 dollars. In the meantime, my husband passed away. When I returned for my glasses on 1/23/2024 I was issued a refund for $589.00 on my new credit card as my account was cancelled when my husband died. However, the manager changed my new credit card number to the my husbands credit card. Thus issueing a refund to a deceased person. I called and explained this to the manager, but she said she could only give credit to the original card and it was the banks problem, not hers. This was so disrespectful and hurtful to me. You need to train you people better. The manager never called me back to say if anything was resolved on her end.
Business response
02/09/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by *********************************;complaint ID ********. We sincerely apologize for any misunderstandings and difficulties ************************************** has incurred as we assure her that our goal is to provide the best customer service we have to offer.
According to our records Mrs. ********** 12/23/2023 purchase was refunded back to the original form of payment (card ending in ****) on 01/23/2023.While we do regret any inconvenience, this is our normal protocol for processing refunds. We would like to ask *********************** to confirm if she has received her refund as of yet? If not,has she disputed this with her credit card company? We look forward to Mrs. ********** response and we thank her for allowing us to service her eyewear needs.

Thank you for your time and mediation.
Violet
Customer Care
**********************
Customer response
02/10/2024

Complaint: 21260919

I am rejecting this response because: although I agree that I used the credit card ending in ****, which was my husband's card, he died on Dec. 15, 2023. At the time that credit card was still good, however, Once my bank, Navy ******************** was informed of my husband's passing they cancelled that card because my husband was the owner of the account and I was a authorized user. The bank issued me a new credit card ending in ****. I had given her employee, *****, my new credit card and the manager, **** said it was fine to credit to that card. How the credit was issued to the old card, when that was not the one I provided to ***** is unclear to me. The manager is refusing the active card and insists that she has to credit the original card, that is no longer active. But I have to stress, that I know of no one that would credit a charge to a deceased person. It is insane to think that is the policy of Eyeglass World.

Sincerely,

*********************************
Business response
02/13/2024
Dear Customer Relations Representative:

We truly regret any inconveniences *********************** has incurred; however, the vision center manager processed the refund according to our refund protocol. Once again,we ask that *********************** please confirm if she has received her refund as of yet in the account the refund was pair for? If not, has she disputed this with her credit card company/bank?
If she prefers to contact me directly to discuss her refund concerns, she may contact ************* at: **************. We look forward to Mrs. ********** response and we thank her for allowing us to service her eyewear needs.

Thank you for your time and mediation.

Violet
*************
**********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary