Complaints

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Grant Group Construction Services LLC was contracted on 9/14/23, to complete a remodel on my residential property. The estimated completion date for the project was 12/25/23. An initial deposit of $42,525 was paid on 9/14/23 to begin construction on Phase 1 of the project.On 10/9/23, I was advised by Mr. ********************** that the interior framing needed to be replaced due to significant termite damage. After seeing and confirming the damage in-person, I authorized the replacement of all the termite damaged wood. I was sent an invoice (Change Order 1) on 10/19/23 for $9,500 to cover the replacement of the termite damaged wood and for additional work that resulted from a design change. It was at this point that Mr. ********************** suggested I proceed with paying the 2nd installment to ensure the work continued since Phase 1 was nearing completion. I agreed to this since I had a history of working with this company. An additional $36,450 on 10/21/23, to cover the Change Order and majority of the projects in Phase 2. Mr. ********************** has not completed Phase 1 of the project, replaced the termite damaged wood, or completed any work outlined in Phase 2. Mr. ********************** and his hired subcontractors have stopped work on the ******** haven't been given a timeline or response on when it will start again.Mr. ********************** failed to show up to 3 confirmed appointments to walk through the property to identify items that were not repaired properly. A demand letter was sent via **** Certified Mail to the business on 1/8/14. A 1/24/24 deadline was given to complete the unfinished work or to refund the monies paid. Neither of these options were done.Lastly, Mr. ********************** has held himself out to be a licensed and insured contractor and he is not licensed. Ive paid a total of $78,975 to this company and they will not complete the work. Im seeking reimbursement for $50, 625 (a third of the first installment, and the full amount of the second installment).

  Business response

  02/01/2024

  Greetings all, first and formost Im disappointed that our services havent lived up to your expectations....but I'll do everything I can to rectify this . The first draw on this project was received on 9/14/23 , work began a few days later . This is an old antebellum home that needs extensive repairs . We start with the demolition of the interior and exterior and then move on to siding  , windows and doors . On 10/21/23 my customer was informed that she had extensive termite damage and there was a change order sent which wasn't paid but the second draw was paid . We also changed the design on 5 gables that were already completed.  We proceeded to work on the roof and redo the front porch in November. There were some rain out days and days that were taken off as well. The last work that was performed was interior framing and rotten wood replacement  on Christmas eve . My customer was informed that we were taking the holidays off and that work would resume in January. Then on the eleventh of January I received a demand letter , I met with my customer at the property on the 21st of January to discuss a path forward. I informed her Id get her scheduled and notify her with the date we would resume that week and I get a complaint 4 days later. My customer was informed that the best way contact me was to call , there were lapses in communication because of texts I dont pay attention to them . Im a licensed remodeling contractor  , I do not advertise myself as state licensed contractor but I do have a qualifying agent that handles permitting.  Im willing to resolve this matter by finishing what contractually obligated to finish. I dont see how you could fairly say you deserve a full refund after all the work thats been done

  Customer response

  02/05/2024

   
  Complaint: 21200922
  
  I am rejecting this response because there are several false claims being made, noted below. 

  
  1.The Change Order invoice was sent on 10/19/23 and paid on 10/21/23 to cover the cost of replacing the termite damaged wood and the redesign of the gables.
  The statement from the business that this was not paid for logically doesnt make sense. For reference, Phase 2 of the project consisted of installing insulation, drywall, *************.; therefore, for Phase 2 of the project to begin, the termite damaged framing needed to be repaired first. 
  

  2.Front porch repairs were not made in November. The only item completed in November was the replacement of the roof on the exterior of the home, which the contractor stated would cost an additional $1,200. To prevent sending another change order, both parties agreed that the client would purchase the front and back exterior doors since the cost of the roof replacement wasnt factored into the initial estimate. 
  

  3.Mr. ********************** called me on 12/11/23 to inform me that all the termite damaged wood framing was replaced and that the **** and electrician could begin their work. I informed Mr. ********************** that I was out of state and would walk through the property upon my return on 12/12/23. I inspected the property on 12/12/23, only to find that the work wasnt completed. 
  

  4.No work was completed on Christmas Eve. December 9th was the last day the contractors were on the premises. This can be verified by camera surveillance.    
  

  The business has failed to meet several commitments made. I was informed on 12/17/23 that no additional work would be completed due to the holidays & that work would continue on 1/2/24.  A demand letter was sent on 1/8/24 since the work hadnt resumed. A 1/24/24 deadline was given in the letter to either 1.) complete all work paid for, or 2.) reimburse funds.

  I met with Mr. ********************** on 1/21/24 to review the items in question. Mr. ********************** committed to providing me with 1.) a timeline on completion of the remaining items and 2.) a total cost of items that had been paid for by 1/22/24. I followed up with Mr. ********************** on 1/23/24 since I did not receive a call as promised. The BBB complaint was filed on 1/25/24.

  All-in-all, I am requesting reimbursement for the $36,450 paid on 10/21/24 and for a portion of the unfinished work in Phase 1. I would like the contractor to provide itemized receipts for any material purchases and expenses associated with the work completed thus far. We both then can mutually agree on an acceptable reimbursement amount for the remaining items in Phase 1.
  
  
  Sincerely,
  
  *************************

  Business response

  02/11/2024

  i reject my clients rebuttal because of false statements . The change order was never paid but I moved forward in good faith with repairs anyway. The attached documents show a signed change order and receipts of what was paid. i dont appreciate my client slandering my companys reputation and name, if we cant agree on a path forward , I think its best to seek legal council and let the courts render judgement

  Customer response

  02/12/2024

   
  Complaint: 21200922
  
  I am rejecting this response. The business seems to be stuck on their claim that I did not pay for the change order, when in fact I did. Even IF their statement is accurate, my question for them is what did the $36,450 payment on 10/21/23 cover and why hasn't the work started? They are stating they "moved forward in good faith with repairs anyway," when in fact, the only moving they did was to the bank to cash my check and move on with their life. I acted in good faith by paying upfront for work that hadn't been completed, only because of my past experience with this company and because Mr. ********************** stated that work could continue if I paid for a portion of the second installment along with the change order, since his guys were already at the home completing repairs.

  This company worked one weekend in November (replace back roof) and December (frame bathroom and closets) after accepting my second payment. Every time I asked about the status of the project, or when work would continue, I was told they "are too busy" and that they "have other projects" they are working on.  It is evident that this business has spent my money on something else, since they are ignoring my requests for reimbursement. I simply want to review the receipts for items purchased for my home, receive those items, and reach a mutual agreement on the funds to reimburse. 
  
  Sincerely,
  
  *************************

  Customer response

  02/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩