Reviews

I've ordered From them in the past no issue howeverI placed order #****** 11/30 & hasnt shipped yet. However other orders I placed later I've already received them. I've contacted customer service via email, text, phone, Instagram for weeks and there's no reply! I need/want to cancel my order since, I found it cheaper on their website, 2 days after my purchase... plus it hasn't shipped yet so seems like an easy fix to cancel order. After waiting so long,I do not want this order since it has not shipped yet & It's now $20 cheaper on their website. I also received another item that was described accurately on their website and I want to return that as well. As well as trying to figure out how to cancel this Mulberry protection plan. It's very frustrating as a consumer to spend money and you can't even get a hold of customer service. It's a shame they offer so many amazing products but can't back it up with customer support. I will cancel order with my ***************** dispute

Cheap glass/broken items in mail/no response/********* customer service, life is hard... but businesses like this make life harder for the unfortunate victims that decide to shop here.

I received my item and it was completely unusable- didn't work at all, didn't power on, didn't charge, nothing-it was a dud. I reached out and tried contacting them through various different methods and never received a response.

i order a few products from these guys with no problems, using my credit card. On my first order, they added $10.86 charge for Mulburry Protection, which i did not order. I called them and they removed the added protection right away. On March 29, 2024 I received an email indicating that i ordered the Mullburry Protection and my credit card was charged $10.86. I wasnt even on their website on the 29th. My last product order from them was on March 16th. They illegally used my credit card to complete this order without my authorization. I called immediately and left message, no response. I then emailed, not response. On April 22, they charged my credit card another $10.86. I called and emailed but received no response. On May 22, they charged another $10.86 for this protection that I never ordered. i have been calling and leaving messages for three months now with no response. I will never buy anything from these crooks every again and i recommend others watch out for their slick business practices.

Broken bowl no response sells defective items no response. Last time I shop here.

I placed an order 8 days ago and my order still only says order placed! I have tried reaching out via email, phone, and text even multiple times, and do not even get as much as a response! It is one item with a 2 year protection plan worth 30 bucks! It is not the money or even the wait that makes me so angry; it is the I cant even get any response to my inquiries! If you do not provide any customer service at all, how do you ever expect to stay in business?

I ordered a E-rig and the website stated order in the next hour and **** arrive by Saturday well it has said label created **** waiting for package for about 2 weeks. I emailed customer service because they claim to have 24hr customer service via email, which is a lie. I have emailed multiple times, submit an order update request on the website and nothing. Nobody ever answers the phone help line either and the ONE time they did, they said oh we will email you and a week later still no email. I just want answers. Its just false advertising all around. I feel like the bad guy just trying to get an answer from a company who states 24hr customer service

I'm going to go to bed and give these guys a five. I think these bad reviews are from cry babies that don't realize companies don't drop things in the mail on the weekend for one, we just went through the pandemic as well as the holidays in the new year number two and three, these guys always have brand name high dollar or brand name affordable merchandise. I have never had a problem with a single order from these guys. If people are sniffling about anything it has to be the mail because their product speaks for itself and what company doesn't charge tax or shipping? Any bad reviews disregard because I've vouch for these guys up and down. Too many impatient people in this world that don't appreciate getting something for way less than you would pay anywhere else. Anywhere else would charge you the same for shipping as they would for the product. Smoke cartel if it's 19.99, it's $19.99 with no shipping and handling and zero tax. I think people are just too ignorant and understand that they're saving a sh**load of money those two things alone. By far is this gas station glass. Inaccurate as hell for anybody to say that in particular that this is a scam is what I write a few minutes ago. Boarded from this company 15 or 20 times? Never had an issue and I tend to appreciate getting something for a good price but I might have to wait a day or two extra. Disregard any negative comments. It must be the 14-year-old boys that are waiting to smoke that dime bag of weed doesn't hold on to since middle school