Complaints

• Initial Complaint

  05/03/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 04/18/2024, I paid the application fee of $65 to the Willow Creek Apartments run by ************************* On 04/19, I paid the $300 holding fee; ******************** stated that if I didn't pay, someone else will get the apartment; I paid it. Ms. ********* also stated that I had a week for them to hold; so I had to move in within the week. The week of 04/22-04/24, the office was closed and I had no way of getting in contact with ********************. She stop answering my calls. Finally, on 04/25, I caught ******************** in her office. She was coming out. I told her that I no longer wanted the apartment. I explained that my daughter was not going to move into my house; I could not pay for an apartment and a house too. She stated that I could not get my refund back; I only had 24 hours to change my mind. How could I do that when I was not able to contact her. How was I going to move in when they were not available? After I paid the $300, ******************** quit answering my calls. The application fee is nonrefundable, but nowhere on holding fee document does it say, it is nonrefundable. Please help me to get it back. Also, my credit score is over 700. Why did I have to pay $300 deposit(range was from $100-$300)? The time from when I put down the deposit and when I finally got back in touch with her, was less than a week.

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