Complaints

• Initial Complaint

  12/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My father passed on November 17, 2024. Brighmoor was the hospice company I paid to ocversee his care. They are also responsible for haviung the death certificate signed by the attending physician. To date after numerous call. No action has been taken to get the death certificate completed. It is hard enough losing a poarent but adding to it the lack of empathy this company has for it's famlies that hired them is rediculous. I have spoike to ****** who is the administrativce secretary for this company and she has not been able to have a routine death certificate porovided to the creamatorium. I have had to come out of pocket for many expenses and see no relief in sight due to the fact the insurance company will not issue payment on a policy that has been paid on for many years. I am not asking for much. I just need them to do their job.

  Business response

  12/27/2024

  for some reason we did not receive the death certificate back from funeral home for 8 days (monday 11/25) this was the week of Thanksgiving so between 11/25 and 12/2 we had several staff members and doctors out for the holiday. This is no excuse as we should have turned it around immediately on the 26th or 27th. the funeral home did not receive it the first attempt to fax on december 2 so we scanned and emailed on the 4th of December. This is not our normal time frame and i sincerely apologize for our delay. We normally have a better system for receiving, having physician sign and returning to funeral home. I understand how stressful this time is and we try to do everything we can to not be a burden. Please contact me directly with and other concerns or questions.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I used Brightmoor Hospice for my Mother in her final days. My Mother passed on May 12 and today is July 24 and the funeral homes reports the attending hospice doctor has not signed off on the death certification. Numerous phone calls have been made and to no avail we do not have the signature on the death certificate.

  Business response

  08/01/2023

  I sincerely apologize for our oversight and mis-handling of this death certificate. We always strive to process these quickly and this should not happen. I understand our ************ coordinator, ******, called to apologize and was very distraught that this happened. We have looked at our process and are making every effort to alleviate the possibility of this happening in the future.

  Brightmoor has always stood for excellence and all of us are affected when something happens that is not up to our standards.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩