Complaints

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took my Kia ****** to dealership because of failed emissions test on 09/09/24. I provided them the codes that failed. Dealership quoted me on 3 sensors: Q2 sensor $603, Ambient Temperature sensor $291, & Negative Battery Terminal and Sensor $959 to include parts and labor. I agreed to the quote and had the dealership to do the work. After several days no contact from them, I finally got through to them to get update and was told I need another senior to pass emissions. I agreed to the other senior after wanting to know why the first 3 wont fixed the problem. Again, I call to get updates because the service advisor did not provide me any updates again. This time I was told I need to get 02 Bank 1 Sensor voltage reading low that is $1600 plus. I have already agreed $2500.00 that I was told to fix the car for emissions and now the dealership is stating the 02 Bank 1 sensor needs to be replaced. Now I have to pay additional 1600 that was not quoted earlier after several test on the car from Dealership. I would like for dealership to pay for the O2 bank 1 sensor since this was not communicated to me earlier after they had my car for 2 weeks. Because of the above, I had to rent vehicle ($220), paid $2500 out of pocket for the above repairs and my car still won't pass emissions. Now I have to come up with another $1600 I feel is not ethical and fair. Finally, I went to emission again and my car failed the test again after already spending $2500 in repairs. I would appreciate is BBB can assist me in the manner with the dealership. Also, the 02 Bank 1 sensor was listed on the failed emission report and don't understand why this was not missioned by dealership in the first and second quotes.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I bought a 2020 *** ******* from Jim Ellis *** in the summer of 2020. The vehicle has ~38k miles and is still under the warranty.In February of this year, my wife was driving the ******* with 2 children in the car. Suddenly the engine seizes up while the car was in motion and my wife lost her ability to steer the ******* and she also lost her ability to use the breaks. Basically, she had zero control of the *******. She was extremely lucky that she had room to allow the ******* to roll to a stop.The *******'s engine seized up and the vehicle no longer is operational. We had the ******* towed to Jim Ellis *** for repairs. The repairs were determined to be warranty work by *** and they are supposed to replace the engine.It is now more than 5 months after we had the ******* towed into Jim Ellis ***, and the vehicle is still not repaired. The vehicle has been sitting on the Jim Ellis *** *** for 5 months.About a week ago, Jim Ellis said they received an engine to put into our vehicle. When they put the engine in the *******, the mechanic said the ***** NEW engine is defective, and we now have to wait another 2 or 3 months to get our ******* repaired.I want my vehicle repaired under their warranty in a timely manner. We have incurred thousands of dollars in expenses directly related to this car issue and the ******* has actually depreciated since the vehicle has been in their possession.We have tried to work with Jim Ellis *** but have not been successful. We want one of the following to occur:1- Our vehicle repaired and returned to us 2- A new vehicle 3- A complete refund I am attaching my Bill of Sale for the ******* I am attaching an email convo with Jim Ellis leadership about possibly doing a trade.I am attaching a photo of my wife and I when we bought the car I would like this issue to be resolved as soon as possible. Please help Thank You ***********************

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In early July of 2023. I contacted Jim Ellis of ******************* about my 2014 *** ****** going into what *** calls limp mode. (Auto will not go over a certain mph to protect engine) I had the vehicle towed there on August 23rd 2023 the day of my appointment. I called a to verify the vehicle was there and was told. I would get a call when it was assigned to an advisor. I waited the proper time and was told again that the vehicle was not assigned to an advisor and they didnt know anything thing. I waited a few more days and was met with a very rude representative who left me on hold for over 45min. I called back and this same representative hung up on me because I requested to speak to a supervisor. Then about 30min after I left a ****** review. A supervisor named ***** who was also very very rude told me they could not service my vehicle because another ********** had done the work before for the same problem. Therefore they were not going to touch the vehicle. I was never told this before I wasted 2 months with them about them servicing a *** recall that gives a lifetime warranty on the *** engine failures. I believe this was retaliation because they did not like a bad ****** review I posted. Therefore Im being denied service by *********** for a kia *************** because another kia ********** did the work and they do want touch their repairs. I have been spending over $1000 a month in rental cars, car note and insurance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩