Complaints

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After going on ******** (March 2022) I have not received CPAP supplies from CPAP Medical. CPAP Med has told me they have not received the required documentation from Gwinnett ******************************* I contacted Gwinnett Pulmonary (hereafter named GP to save space) multiple ************ have not helped to provide the required documentation to CPAP Med.- 8/29/22 - called CPAP Med asking why I hadn't received CPAP supplies. They stated they had not received office notes from my doctor - 9/7/22 - called at 1:27pm & left voice message, call not returned by GP - 9/9/22 - called at 9:51am & left voice message, call not returned by GP - 9/12/22 - email from CPAP Med stating they also contacted GP requesting the documentation but have not received the documentation - 9/13/22 - visited GP at 1:30pm & was told the business office was closed Friday afternoons. Receptionist took my information & ensured me she would have them contact me to assist. No callback was received - 9/18/22 - filled out GP web site request form for them to contact CPAP Med & provide the information required - 9/18/22 - received message from GP that they have faxed over the 2018 sleep study to CPAP Med - 11/16/22 - appointment with *************** & explained that GP needs to contact CPAP Med, determine what information is missing, & provide the information - 11/19/22 - email to CPAP Med asking if they had been contacted by GP & provided the required information. CPAP Med replied back on 11/30/22 informing me they haven't received anything from GP - 12/16/22 - filled out GP web request form asking for assistance. No reply to date The assistance I need is:- GP CONTACT CPAP MED TO FIND OUT WHAT DOCUMENTATION IS REQUIRED - GP PROVIDE CPAP MED DOCUMENTATION REQUIRED - GP CONFIRM THAT CPAP MED HAS THE DOCUMENTATION REQUIRED, IF NOT PROVIDE - GP CONTACT ME DIRECTLY TO INFORM ME THAT THE REQUIRED DOCUMENTATION HAS BEEN PROVIDED TO CPAP MED AND I NOTIFY ME WHEN I WILL RECEIVE SUPPLIES

  

  Business response

  01/20/2023

  Hello,

   

  We received your letter about the above-referenced complaint. We have spoken to the patient and cleared up the miscommunication. We have straightened everything out with the **** supplier as well.

   

  Best,  

   

  *************;*************************, *****, CMPE, OMC   

  Practice Administrator

  Gwinnett Pulmonary Group / Gwinnett Sleep

  Phone: ************ ext. 114

  Fax: ************

  Customer response

  01/23/2023

   
  Complaint: 18619927
  
  I am rejecting this response because:  Gwinnett Pulmonary HAS NOT contacted or spoken with me. I have no messages or not spoken with Gwinnett Pulmonary.
  
  Sincerely,
  
  *********************

  

  Business response

  01/23/2023

  Hello **********, 

  ****** called you last week and left a message. She called ************. I will reach out to her today and have her call you again. 

   

  Thank you, 

   

  *****************************

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