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          Bra

          Skye Secret

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/06/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a Bra for a wedding in July said it would arrive in 5-7 days never did, I contacted them to cancel and they said I couldnt because it was already in warehouse do be sent out, then it said it couldnt be delivered after contacting them again to cancel then it mysteriously arrived after my wedding (which i had to purchase another bra somewhere else) I continued to contact to return because it does not fit and arrived after needing they have continue to give me a run around. I contacted my cc company and they said it couldnt be resolved with them since i did make the purchase I had to cont the company direct and resolve with them which i have and as of today still keep telling me its with the bank and I even sent them a copy of the letter confirming that it is closed to contact them for refund. This is going on way to long for $27.00 I even went and returned the bra to them as well even though they told me to keep it . I dont want something that I cant use I just want my money back in full for wt i paid. Plz help me

          • Initial Complaint

            05/23/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a product April 15, 2022, received it May 13, 2022, Item was not as describe. I requested returned label and a full refund of $59.98 as of today seller has not sent neither.

          • Initial Complaint

            04/27/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            The company is using other companys videos to false advertise about their products. They also sent me and others faulty/ damaged items and didnt want to provide full refund. I was able to call and get them to agree to give me a full refund because my item was damaged. They are saying they will email me the return address and give the refund once they receive the item back. On their website it says (in underlined) they will cover return shipping. When I asked why my return shipping is not being covered as stated on the website, they said because we dont find your item faulty were just making an exception. How is sending someone a supposedly brand new item with thread coming undone not considered faulty.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          590 Durham Ridge Dr NW

          Lilburn, GA 30047

          Visit Website
          (877) 778-8353

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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