Complaints

• Initial Complaint

  11/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I along with my family have been in this community for 17+ years. We have violation notices without any evidence. We paid to avoid any problems and now it has become an issue. We are not accepting any violation notice without evidence. About a year ago we received a violation without letter head nor any signature with a request for $300.00 which we requested evidence for this violation. We also requested copies of the bylaws mentioned in this letter May 17, 2023 but we have not received either. July 12, 2023 a follow up email see attachment. This company continues to levy a monthly charge for not paying the $300.00. The violation was for changing a flat on my vehicle that was parked on my driveway. The house in the picture has a vehicle being worked on the left wheel. Did they also receive a violation for the same issue (house in the picture). I have trucks and stop home to collect my lunch. If this is a violation then no one can get furniture etc. delivered to their homes. I have paid parking for my trucks outside the community ( receipt available if needed). We live peacefully but will not any further accept discrimination.

  

  Business response

  12/02/2024

  We have had a long-standing relationship with the Rose Terrace community, but we have not always served as a full-service partner. At times, we have only provided bookkeeping services for limited periods. The violation referenced by the owner was issued by the ******************, not ***. The notice concerned the parking of a tow truck in the owner's driveway for an extended period while a vehicle was being repaired. The Board levied a fine of $375, which our office was instructed to add to the owner's account, and we complied.

  However, the late penalties and additional fees on the account are not related to this fine. They stem from the owner's failure to pay annual assessments within the 30-day window required by the community covenants. A 10% late fee is applied if payments are not made within 30 days of the due date, and interest has accrued on the account for each annual assessment not paid on time. 

  The violation letter that the Board issued to the owner, along with the email where they directed us to add the fee, is attached to this correspondence. It should be noted that this notice and transaction were filed in March of 2023, well over one year ago. 

• Initial Complaint

  11/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Rose Terrace homeowners are eager to move forward but are being hindered by a long-standing management company (*** with ***** ***) and one invalid, obsolete past board member. We are seeking restitution, backed by our Bylaws, to install a new ********* and move forward effectively. I am respectfully with enthusiasm providing this information as past president of the *********************************** (***).For the past three months, Rose Terrace residents have been trying to vote in a new board following the resignation and dissolution of the previous board in August 2024. One member of the dissolved board, who was not elected but has been a carryover for approximately seven years, refuses to step down. This has caused chaos, with GCM siding with her, claiming we did not follow the proper procedures according to our ********* response, the community organized a 30-day announcement for a community meeting on August 31st, gathering 14 signatures and 17 excused signatures from those who could not attend but were in agreement. During this meeting, new board volunteers were voted in. We notified *** and the lingering board member, who did not attend the meeting. However, we were informed that the meeting and signatures were not in compliance and therefore null and void. Consequently, all HOA business is being managed by *** through this one lingering board member.We also voted not to retain *** for another 12-month term. However, *** responded by sending out the **** letter of intent to pay annual dues, claiming they were operating on behalf of the Board of Directors, which they have not officially recognized. Currently, the Community is being managed by *** and one lingering board member, which is illegal. We have not consulted an attorney due to a lack of access to our budget information. Please help us if you can.******* ****, past president (*********)

  

  Business response

  12/06/2024

  Ms. **** previously served on the Board but stepped down, along with other Directors, leaving the current sole duly elected Director responsible for making decisions for the community. We understand that Ms. **** and others now wish to return to their positions on the Board, and we agree that a fully constituted Board is in the best interest of the community.

  However, the governing documents for Rose Terrace outline a specific process that must be followed to achieve this. While Ms. **** and other owners initiated a petition and called a meeting, the meeting did not comply with the requirements outlined in the bylaws, rendering both the petition and the meeting invalid. We have informed Ms. **** and other interested parties of this and directed them to the relevant sections of the community bylaws for guidance.

  As the management company, *** works with the current Board member, who is the legally recognized decision-maker for the community. *** is a vendor and does not have the authority to call meetings or approve expenditures independently. Claims suggesting that *** has assumed authority within the community are incorrect. We perform only the tasks directed by the Board of Directors.

  *** has collaborated with the current Board to schedule the annual meeting in January. At that time, any owners who meet the qualifications specified in the community documents are encouraged to run for positions on the new Board.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The ************ Community residents received an annual assessment and budget letter from the communitys management company. The issue is that it states, "The Board of Directors" has approved the 2025 budget. In addition, the management company is interfering with the community by ignoring the bylaws. A breach of fiduciary has been committed by supporting an unelected board member whos term has expired. Our community board collapsed earlier this year, leaving just one member. We petitioned, according to our bylaws, to call an annual election to restore the board with new members. Both parties received the petition by certified mail. The deadline to respond has passed, which is against the law.The community's annual election is due in about a week. We administered the election by ballot, sent to every homeowner. I (****** *****) am at the top of the ballot for HOA president, along with my fellow board members. It's unlikely anyone will vote for the sole board member, who will be voted off. Therefore, there is no valid Board of Directors to approve an annual budget, as the community election results are not yet finalized.Given recent events, it's unlikely that anyone will vote for the sole remaining board member. Furthermore, according to our bylaws, a board member can only serve 2 years and its been over 5 years since we have any community board election. As it stands, the law has not been followed, and there is no Board of Directors to approve an annual budget as the community election results are still pending. The community wants the management company to know that we will not be renewing their contract, which ends on December 31st. They should not make any decisions on our behalf without the new board in place. Despite this, they have already included themselves in the proposed budget. This management company has not been cooperative with our community in the past. Sincerely,****** *****, Acting President **** Terrace (***)

  

  Business response

  11/15/2024

  I am writing on behalf of Georgia Community Management to address the recent claims alleging that our company is in breach of contract concerning the management of ************ ***. We firmly dispute these claims and wish to provide clarification and context regarding the situation.

  
  Firstly, the meeting notice sent to homeowners was not authorized by the board of directors. The manner in which the notice was distributed did not comply with the procedural requirements outlined in the *** bylaws. Specifically, the notice was inadequate and did not meet the threshold of the number of homeowners needed to petition the board to request a special or annual meeting. As a result, the meeting was invalid, and any individuals elected during this meeting are not recognized as official board members authorized to make decisions on behalf of the ***. Additionally, the budget was approved by the seated Board and therefore cannot be deemed illegal.

  
  Georgia Community Management has consistently sought to adhere to the bylaws and operate within the legal framework established by the board. As the managing agent for the board, we have repeatedly requested the current board of directors to schedule a legally compliant annual meeting to facilitate a valid election. Our objective has always been to ensure that any and all actions taken are in full accordance with the ***'s governing documents and legal requirements. 

  
  We believe that these facts demonstrate our commitment to upholding the integrity of the ***s governance process and our dedication to serving the best interests of the homeowners. We are available to provide any additional information or clarification needed to resolve this matter fairly and accurately.

  Customer response

  11/18/2024

   
  Complaint: 22514935
  
  I am rejecting this response because: It reflects the oppressive and undesired behavior brought on to my community by this company. As the elected president of my HOA,  the response is certainly not what my community is looking for in a management company and does not represent the views of homeowners. The company's is forcing its unwanted ideals and interference in matters that don't concern them legally.  I kindly ask that the company simply step aside and allow my community to make our own choices  and not force or prevent our progress. My community was the one that hired this company which means they work for us and not the other way around. We reserve the right collective reject anything they assume they're offering.   
  
  Sincerely,
  
  ****** *****

  

  Business response

  11/19/2024

  Mr. ****** the information that we provided is NOT our policy but the rules and regulations for the community outlined in the governing documents. You are wrong to state that we hold your community hostage. We do not make any decisions for the community and are not the authority; Those decisions are made by the sitting President that was duly elected according to your bylaws. The meeting that Mr. ***** called as a homeowner did not follow the guidelines of the communities documents and therefore was not a valid meeting or election. This has been reviewed and confirmed by the communities legal counsel. To the contrary of what Mr. ***** states, we are following the requirements of the community documents exactly. We understand that he is not happy with his community leadership but that has nothing to do with the management company.

  Customer response

  11/19/2024

   
  Complaint: 22514935
  
  I am rejecting this response because:  As it was stated by GCM, "they do not interfere with community affairs". I am the elected HOA president the community has voted in so why *** is having a hard time when I speak for my community? I am currently speaking with a law firm about this problem. I thank the BBB for their assistance even though we did not come to a resolution, GCM is ignorant in this matter. I will bring it to court if I have to.  Thank you.  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a collection company for *****************************. ***. They sent my *** late payment for missing one payment in the amount of $250.00, for September 2003, to a lawyer collection agency. The amount charged was over $1000.00 in lawyer fees. I have paid my *** for over 12 years and only missed this one payment. This is an attempt to forced me to pay in the access of over $1000.00 in lawyers fee and extort money from a senior citizen. This company needs to be investigated for extortion and excessive fees for law payment. My address for the *** in ***************************************..

  

  Business response

  10/07/2024

  Mr. Scott's community has been a client of GCM since 2014. While GCM is not a collections agency, we support the Board of Directors at RTP Townhomes by assisting with collecting homeowner assessment, bill payments, and monthly financial reconciliations.
  
  Mr. Scott missed a payment in February 2023 and has not made any payments to the association since then. In March 2024, a year later, the Board decided to refer Mr. Scott's account to the attorney to place a lien on the property, as it appeared he had no intention of settling his outstanding assessments. Historically, Mr. Scott has more often than not carried a balance on his account for his tenure at the property. At this time, he has not made a payment in over 20 months.
  
  As GCM acts as an agent for the RTP Townhomes community, we do not have the authority to send accounts to collections with the attorney. The Board of Directors determines which accounts to refer and authorizes the attorney to pursue any debts when it is evident that a homeowner has no intention of making a payment.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our issues with this company began in 2019 when we made arrangements to pay HOA fees to this company. They were selected to manage our neighborhood and have nothing but padded their pockets. The arrangement request to pay more than allowed in a shorter amount of time sent in 2021 went ignored and instead of replying, they simply sent our account to collections by filing in Gwinnett county due to laws that protect HOA management companies in the state. We receive zero assistance from this company in our neighborhood and went months without receiving our mail because they refused to ensure a clear and safe space for the mail carrier to make deliveries. My neighbor has had a pile of dirt sitting on their property since summer 2023 and nothing has been done. These people are essentially robbing us of money while they lazily sit by and do nothing they were contracted to do but will hastily expect to be paid HOA fees. We began making payments to ********************************* as ordered by the court. The firm began to say they were not receiving checks sent by us in October 2023 and would not allow electronic payments to be made. I received sales letters from attorneys in January 2024 stating a request to garnish wages was filed on 1/9/24. I called ********************************* and asked when this was done and why as we had not received notice. A representative named ******* confirmed on 1/22/24 that there was no request in place and a payment of $758.08 was required to stop any process of collections from going forward. The check was sent 1/24/24 and to date has not been cashed. 2/3/24, I logged into my bank account to see a legal hold for $833. They confirmed it was submitted by this management company and the firm I spoke to. On the same day, I sent an email requesting documentation, payments made and the current balance to remit payment in full and be done with these incompetent companies. To date, I have not heard back from either company.

  

  Business response

  03/22/2024

  We took ****************** community on as a client in early 2019. She came to ** with a balance on her account from prior **********************. I  was able to locate correspondence between ************** and our office over the term of the last 5 years. She had requested a security key on multiple occasions and a payment plan on two occasions. All correspondence was answered. 

  ****************** account was sent the Associations legal counsel in June of 2022. ************** had not paid  her HOA assessments in 2019, 2020, 2021 or 2022 and owed a substantial amount of money. The Associations attorney is an HOA attorney who was selected by the ***** of ********* of the community and who is contracted with the ***** not GCM. Any legal proceedings initiated by the attorney would have taken place in a Gwinnett County court, as the community is located in Gwinnett County. To date, GCM has never received a payment directly from ************** but the Association has received six (6) payments that the attorney was able to collect. GCM does not freeze bank accounts nor do we garnish wages. Any actions would have been overseen by the Associations attorney who operates at the direction of the Associations ***** of *********.

  I will not respond to the other statements made by ************** regarding our services. We provide quality services at a fair price to the community. We are not the police and cannot force neighbors to always be compliant, just as we could not make ************** make timely payments, which is why the Association had no choice but to send her to collections. 

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been renting a house in ********* ** for 13 months. There are safety code violations that Atlanta Light and Gas have recently discovered and after complaining to the property management company for over 10 months to fix HVAC and gas lines they have not remedied the issue. The gas has been shut off by the gas company and the Mainstreet Renewal refuses to fix it or provide relocation for me and my two grandchildren ages 3 and 15 years of age. We have now been without gas, heat, hot water for 6 days and after 10 months and the property will not let me hire a plumbing company per the lease. The rent is paid and they are issuing an eviction. Myself and my grandchildren have been staying in a hotel which they stated they cannot pay for and that they must wait for approval to fix. I have emailed them 3 notices from the gas company with the instructions on what needs repair which is gas line, HVAC, receptors etc. They claim to not have received it though I have sent it to several emails and text messages and the company maintenance portal. Please Please help me get the attention of the property to fix this issue and credit money spent on rent , lost of work, hotel stays etc, Since February, I have requested maintenance and they have sent techs over to change the filter even after 4 techs advised that is not the issue and that there was gas leaking in the attic.

  

  Business response

  11/03/2023

  Our business has not managed single family rentals in over two years, as we decided to focus on our primary business - HOA community association management. It's possible that this renter rents a home in a community that we manage, but we have nothing to do with managing or overseeing single properties in any community. Additionally, there is no way to confirm that she rents in one of our communities', since she did not leave an address with which to confirm. As is, GCM has no affiliation with this complainant.

  Customer response

  11/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reported a roof leak over a year ago. It has yet to be fixed. They didn't come out initially until I sent a threadting email that I was being neglected. When they came out then they proceeded to try to repair a roof that is 30 plus years old. Way past it's lifetime. It did not work it continued to leak and I reached out to the property manager ************************* on multiple occasions via email trying to get him out here this is now been over a year and the roof water has now penetrated and entered the house causing multiple leaks and different spots. And is also rotted inside. They have now sent out someone to repair the siding. Without properly repairing the roof and they have also repaired the siding with the incorrect materials a lesser quality materials and it is just designed to cover up the leak that they have behind there they also did not repair all of the siding there's a whole unit below me that has complete siding rot from this roof leak again. This is unacceptable they sent out a rep that stated the roof needs to be replaced. They need to replace the roof and then they need to come in and repair the siding with the proper materials and make sure they put a water barrier behind it this has been this has been nothing but the worst experience. The property manager ************************* has done nothing but delay the process and neglect my needs as a resident.I also asked them to see if they would check for mold which they refuse to do. Since this has been leaking for over a year it is a high concern of mine that there could be black mold behind my siding or in my walls due to that this roof leak has been happening for so long due to ***************************** neglect. I also asked them for pictures documenting any repairs that they do on my property in the future. And they did not do anything of the sort. I am just trying to make sure that they do this properly. This is on the third floor roof and they are simply taking a third party's word on the repairs which have been insufficient to this time so far. They also told me that any interior damage is my concern. I feel that the fact that they neglected this issue for over a year that anything that has entered my home is due to the neglect.I expect my roof to be replaced and my siding to be repaired and properly with the correct materials and also make sure that they use proper water barrier Etc and then also have a mold mitigation team to come out and check everything.

  

  Business response

  06/27/2023

  To Whom it May ************** are writing in response to a complaint filed against Georgia Community Management (from here forward abbreviated to ***) by *************************  ************** reported that there was a leak on the roof of his condo along with possible rotten siding to GCM.  GCM as agents for the board of directors reported the issue to the **************************************************** of directors shortly after.  It was determined that due to funding the roof would be inspected for repair by a vendor the association had used in the past.  ************************* reached out to the normal contractor and was not getting a satisfactory response as to when the roofing company could come out to give a quote.  
  
  It was due to this reason that the board of directors for the Backwaters Condo decided to go with a new vendor.  During this time ************** was in contact and did receive responses from the community association manager *************************. When the board decided to go with the new company
  ************** and was connected with ****** Roofing to establish a date to meet at the property to obtain a quote forany repairs.  There was hold up in this situation due to **************** desire for roof replacement which is scheduled in the associations budget as a capital improvement item for all of the units over time.
  
  The roof has been repaired and the siding as well was attended to.  **************** unit will be continued to be monitored and will as the association schedules roof replacements bw evaluated based on urgency by a licensed professional for order of roof replacement.  As of this writing and to my knowledge the roof repair has held up to date and the issue has been resolved for some time.
  
  Sincerely,
  *****************
  Operations Manager
  Georgia Community Management, Inc.
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** was contracted by the builder of our home (***************** Construction) to provide fiber optic internet. We have been trying to have the internet installed and have been told by numerous service technicians that they are unable to install the internet until a data port has been switched to accommodate our home. Every time we speak with **** we are advised that the issue is resolved and another tech will be sent to install the internet. The tech comes out and says exactly the same thing (unable to install the service because there are not enough ports). We have spoken to numerous managers and all they say is theyll send another tech. It is a continuous loop of misinformation and we still do not have any service. One technician advised us the engineering **** needs to approve the work order and a heavy construction team would need to be sent to split a line to install additional ports. At this time nothing has been done and every call is over an hour of explaining the issue over and then his been going on since December 6. We have a work from home situation and are dependent on the internet and we need the issue resolved and are getting no where with ****.

  

  Business response

  01/10/2023

  I believe that we have received this in error. GCM is an association management company, who manages Home Owners Associations. We do not manage the *** where this property is located nor are we affiliated with your builder, ***************** Construction or ATT. 

   

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Myself and my wife sold our house February 18th, 2022. We had already paid $300 on January 28th for ***************. *** total dues are $650 a year. There was a $350 balance, which wasn't due until the end of March. GCM is the *** Management company. The closing attorney reached out to GCM to pay the balance of what was left and GCM told them we owed the whole balance of $650. So the closing attorneys paid the whole balance. After closing we found out GCM didn't report the $300 we paid. GCM finally sent us a check for $100. We provided the closing attorneys with proof of the $300 payment and now they're going back and forth with GCM to get our other $200 that's owed to us. GCM keep saying it was mailed but won't send the attorneys proof of the checks they cut. It's just a whole run around for $200 that's ours. In the beginning the receptionist "******" was saying they didn't owe us anything else. Then her husband "*****" admitted to the attorney they owed us. He sent them a confusing breakdown but it did show the $300 payment we made on January 28th. But it's been over a month and still nothing. They keep acting like they don't know where they sent the checks, and they're going to cancel and resend them. I can tell by the dealing with our community that they are a shady company. I'm on the *** board and I'm not the only board member that feels this way. We just want what's ours, nothing more.

  

  Business response

  04/20/2022

  On February 15th, GCMs closing department submitted a closing letter (attached) to Requestor: ******************** & Escrow, LLC, on 2/18/22 for the property located at **********************************************************************. We also provided them with a copy of *************** ledger (attached) showing all payments that had been made against the account, to include the $300 payment on January 28, and the carry over balance of $100 that was a prepaid credit on the account. The closing attorney should have prorated the assessment for the number of days that the seller lived in the home - 31 days in January plus 18 days in February or 49 total days. Total 2022 *** assessment due was $650 divided by 365 days for a daily rate of $1.78/day, multiplied by the number of days that ************ occupied the home - 49 days = $87.26. **************** first installment of $200 less his portion of $87.26 = $112.74 PLUS the additional $100 (prepayment) or $212.74 should have been returned to ************ at the closing table via a check from the buyer or a credit on the settlement statement to refund him for any unused 2022 assessment payments. Because this transaction was exclusively between *********** and his buyer, neither the *** nor GCM should have had any involvement in any money transaction. To date, however, at the attorney's request, we have mailed to their office, two checks for ************ (see attached), returning both the $100 prepayment and the $200 full first installment, which erroneously leaves the *** unpaid for the 49 days ************ occupied the home. 

  
  I have both emailed and left a voicemail for ************ to ensure that he has all details surrounding this matter, as well as sent him copies of all that was provided to his closing attorney. I am disappointed that he feels that we feel short with our service, however, I am hopeful that my communication reveals that we are not the party at fault. I welcome a return call from him to discuss further, as I can understand his frustration in this situation after seeing how the title company/closing attorney handled this transaction. I have never seen a closing processed in this manner. GCM provided the correct information in a clear format and in a timely manner. The issue that has initiated this complaint stems from missed steps in a transaction that was exclusive to ************ and his buyer and was facilitated by his closing attorney any issue of monies paid/returned should have been transacted at the closing table on 2/18/22.

  Customer response

  04/21/2022

   
  Complaint: 16986093
  
  I am rejecting this response because:The business never included payments made, and never inform Closing attorney of ****** payment, and wasn't no pro rate due, cause

  *************** was pay in full by closing attorney rather it was for me or new homeowners,  it was paid in full associate with the address,  so no I don't accept the response...But I'm satisfied mine ****** was return by GCM..
  
  Sincerely,
  
  *******************

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