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          Business Profile

          Air Conditioning Contractors

          Davis & Mays Air Control, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Air Conditioning Contractors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The date of the transaction was 9/7/24. I paid Davis and Mays Air Control Inc. the Full Requested amount of $200.00. I called Davis HAVC to fix my home air conditioning unit. They got the unit running that afternoon, however the unit Stopped running that night around 10pm. I Davis HAVC that night and left a voicemail with them and called them on 9/8/24 and made several more calls to them that next week until they came back to look at the unit. I was promised that they would fix the unit and order the parts needed, but that never happened. I have called several times and went by the office to speak to them in person. They never returned to fix the unit or ordered the part needed. I requested a Full refund and was told no. I am reporting this Davis HAVC for bad business and being untrustworthy. Please help me resolve this issue. Thank You

            Customer response

            09/26/2024

            The main problem that I have with Davis and Mays Air Control Inc is that on 9/7/24 they said that they would fix my Air conditioning unit. They didnt fix the issue. One employee came back on 9/11/24  and told me that I needed a new motor and that they would order it. I waited a week and I didnt hear from them so I went by there office. Then I called them and was told that they couldnt find the motor and I would have to order it myself and that they dont givbe refunds for bad work. I have a family and we need our air conditioning unit working. Davis and Mays Air Control Inc doesnt care about their customers. I am requesting a refund. I attached a picture of the $200.00 payment. Thank You for your time and help

            Business response

            10/11/2024

            the original problem was with the wires going into the breaker. Which we repaired. The unit did work when we left. The air handler is not well made and needs additional parts to work properly. the air handler never had a warranty on it, making it difficult to find the parts needed to continue this repair. As soon as we can get these parts we will complete the repairs. The only parts we did find were 600.00 and we are attempting to find something within the quoted price range. This needs a 16 speed motor, which are fervently searching for. We did not charge him diagnostic fee on this or a service charge. What he paid was for the wiring into breaker which is completed.

          • Initial Complaint

            02/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            They installed a $3650.00 unit in ************. That winter I sent them pictures of it freezing up. It has been doing it every winter. I believe the air control may be bad on this unit. They came out about another issue and looked at the unit at that time and stated it was just a little ice and that's what will happen. I do not believe this is accurate as the unit will not work in the winter. I have warranty and do not want to have to call another company that I would have to pay to repair it. I want them to address repairing the unit under the warranty. Unit is under warranty for 10 years.

            Business response

            08/18/2022

            Business Response /* (1000, 5, 2022/03/02) */ ********************************************************************************************************** Per contract the unit has a 10 year parts warranty honored by unit manufacturer and a 1 Year Parts and labor warranty honored by ************************** from the date of instillation which was **********. I did go and inspect the unit and installed a new Defrost board at no charge to the customer run the unit through defrost tests and everything checked ok. The unit is currently out of the parts and labor warranty which ended on **********. I will be glad to supply documentation that supports all the above.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          603 Pecan St

          Louisville, GA 30434-1649

          Get Directions
          (478) 625-3072

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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