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          Business Profile

          Credit Union

          MidSouth Community Federal Credit Union

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Credit Union.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Please Help me!!! Account name: MIDSOUTH COMMUNITY FCU Account number ****** NOTICE TO AGENT IS NOTICE TO PRINCIPAL AND NOTICE TO PRINCIPAL IS NOTICE TO AGENT Dear Midsouth certified mail# ********************** - MIDSOUTH FCU To Whom It May Concern, Account name: MIDSOUTH COMMUNITY FCU Account number ****** Thank you for reading my request about these accounts with your company. I am writing today because during my quarterly review of my accounts listed on my credit report, I noticed that this account was charged off with __************ *********** ************ I am requesting that your company please forward me a copy of the 1099-C that was issued by your company when you charged this debt off with the IRS which is required by law for all debts over $600. Please also enclose a printed copy of my payment history or you may also email it to me at ************************* please do not send any marketing or other account information to this email address I have no desire to have spam at this location and I track everything by standard USPS mail at my home address listed above. If for some reason this was an error, please send me the past due amount that will re-establish my account into good standing with your company and payment will be provided within 5 business days of the written confirmation.

          • Initial Complaint

            06/29/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable for the debt with MIDSOUTH COMMUNITY FCU. I do not have a contract with MIDSOUTH COMMUNITY FCU. You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person. They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

            Business response

            07/10/2023

            I have reviewed Ms* ********'s account record with MidSouth. I am showing that proper identification was used and the social security number that is attached is the social security number we were provided at account opening.  Because Ms* ******** is stating that the account was opened through identity theft, MidSouth will remove the negative record with ************ This will take 30 to 45 days to reflect with ************

            Thank you.

            ***** ****

          • Initial Complaint

            03/23/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I reviewed my Consumer Reports and noticed that I had one late payment on an account that I was never late for. Midsouth FCU have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I have never been late on payments for this account: : MIDSOUTH FCU): (Account #******** Please investigate and provide Proof with statements showing that these payments were late. If proof can't be provided, I demand these payments be updated to on time as they should be as I was NEVER Late.

            Business response

            03/27/2023

            Heather S******** Assistant Vice President of Member Services spoke with ******** ******* on Monday ***** *** **** around 2:50 PM. She explained to Ms. ******* why MidSouth reported her late on her loan payment with the credit bureaus. Ms. ******* understood why she was reported late and requested a copy of her statements. Statements were emailed to Mrs. ******* on March *** *****

          • Initial Complaint

            05/11/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            ************************* A states i have the right to privacy. ************************************* : It also states a consumer reporting agency cannot furnish account without my written instructions

            Business response

            08/19/2022

            Business Response /* (1000, 5, 2022/05/12) */ Ms. ******* had an account with MidSouth Community FCU. The account is being accurately reported to each consumer reporting agency. If Ms. ******* wishes to discuss her account status, she can contact me at ************. Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 89

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4810 Mercer University Dr

          Macon, GA 31210-5675

          Get Directions
          (800) 736-8407

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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