Complaints

• Initial Complaint

  10/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Insurance agent, Coleman * ****** out of the ****** ******* office sold me a Workmen’s Comp. policy in which there were changes to the policy as they canceled it. He failed to notify me of changes to the policy sent out documentation that I had Workmen’s Comp. insurance for the entire year when I went to renew the policy the next following year, I believe it was 2022. He informed me that the policy had canceled, so due to his negligence, I was Then charged $8550 from a contractor by the name of ******** **** ****** due to not having Workmen’s Comp. insurance for most of the calendar year that I paid for in full. Plus the original 1500 for the Workmen’s Comp. policy *****

  Business response

  10/15/2024

  *** *** ********* ****  ******** ******** ** **** *** ***** ******** *** ********* ******** ***** **** ******
  
  To Whom It May Concern:
  
  Thank you for passing Mr. *******'s complaint along to us. We strive to always provide a favorable and satisfactory customer service experience for our customers and want to improve in any areas that we have fallen short.
  As you mentioned in your notice to us,there are always multiple sides to every story and the incident listed in the complaint is no exception. We have attached a detailed description of the chain of events regarding the Worker's Compensation policy in question. Unfortunately, the customer failed to comply with requirements for coverage and ignored subsequent contact regarding payments and audits required to keep coverage in force. We feel that our agent made every reasonable effort to support this insured and help with the maintenance of this important coverage.
  We are saddened by this customer's negative experience and encourage him to contact his agent for possible options available at this time.

  Marty P********

  Sr. Director of Sales

  
  
  
  
  
  

  
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been with this company for several years. I have always paid my bill entirely. I would pay the whole 6 months at once. Never late. I was in an accident. My first in 30+years. I filed a claim. Part of the claim included the specialized wrap on my car. They asked me for invoices I provided them. Mr. P***** called the shop to get a lower price of just the bumper when in fact parts of the hood and bottom part of the car had been ripped because they had to replace the middle section so in essence it all needs to be redone. He is asking for me to get the car done and then submit the invoice. I am not going to shell out anymore money to fix something that was not my fault. The insurance company is restore to the previous condition. I have submitted my invoice now please give me the money owed so I may repair the wrap. This is annoying and I am very disappointed. Since I purchase my own decal it was cheaper than it normally is. Originally it cost more than 6000 to do the entire vehicle. After applying the wrap the area in 3m clear film to keep it in place and prevent the color from fading. The 22x35 is 8pictures made into 1 decal wrap I own my vehicle and have the title, therefore there should not need to be an invoice I should be issued a check so that I may pick and choose when and where to get my vehicle done. This is getting ridiculous.

  Business response

  07/05/2024

  Ms. ****’s vehicle sustained damage that required the wrap/decals on the car to be removed.  The body repair was completed but the repair facility chosen by Ms. **** could not complete the wrap/decal work.  Georgia Farm Bureau (GFB) requested that Ms. **** provide photos of the vehicle after the wrap was installed along with invoices showing the work has been completed.  Mrs. **** subsequently provided screen shots of where she purchased vinyl stickers from varying internet suppliers.
  
  Ms. ****’s policy carries a custom equipment endorsement that provides $1,500 in coverage for custom/specialty additions to the vehicle.  GFB reviewed the invoices provided and has now issued payment in the amount of $1,500. 
  

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On ***** *** 2023 my car was vandalized with rips in door, seat to get in, steering wheel looked like someone carved it with knife, car all of a sudden running ragedy with poisonous fumes coming out back, with a red warning light on all of a sudden , so I was scared to drive car. I called the police, but when I drove the car on *** ** 2023 I realized there was more vandalism done to car, so I called the appraiser, but he wouldn’t come out. Now the car repair people have found more vandalism on my car, but GFB appraiser is refusing to go look at car because he says without a police report , Georgia Farm Bureau isn’t claiming liability, and this isn’t right and we have been with GFB insurance for 25 years: this is a scam GFB is running! I called an attorney and she said that isn’t right! She said my job is to call the police, but I can’t make them write a report and give it to me. Then I called the supervisor of the appraiser at GFB , and he calls me Ms. *****: the name of the police officer that came out and looked at car who told me to put in a claim with my insurance company for vandalism. Now the supervisor is lying about calling me Ms *****-which says he’s hiding something! Now I believe he’s been paid off by the criminals that have hacked my phone and tried to blackmail me, but after I didn’t send any money: The criminal is now paying people to scam me out of money and to vandalize my car: I’m trying my best to get authorities involved, and I think I finally am about to get that to happen.

  Business response

  06/07/2023

  ********* *** ** ***** ******** ******* ** ******* *** ********* ******** ** ***** *** ******* ** ***** *****  **** ***** *** **** *******       ******** *** ********                 ***** ******** ************                 ****** ******** ****** *******              ************* ***** *******               ************** **** ** *****                 ********** ********** **               ******** **** ** *****                 ********* **** *******               ***** *** ******
  
  We have had an opportunity to review the complaint submitted by ****** *********   
  
  Georgia Farm Bureau appraiser Nicholas Daniels inspected the 1989 ***** ****** ** on ****23.  He completed a thorough inspection of the interior and exterior of the insured automobile. His investigation did not reveal any apparent damage caused by vandalism. His inspection revealed wear and tear to the interior with no apparent signs of vandalism. His inspection also revealed no apparent signs of vandalism to the exterior.  GFB has requested a police report on many occasions that has not been produced by Mrs. ********* If Mrs. ******** would like to submit a police report or any other evidence, GFB would be glad to review.  Based on our investigation and review of the evidence at this time, the submitted claim is not a covered loss. 
  
  The accusations of our organization “running a scam” are baseless. 
  
  I hope this letter will assist in your investigation.  Feel free to contact me should you have any questions.
  
  Sincerely,
  
  Casey K****** ******** ****** ******* ************ ************************** *** ****** ***** ******* ******** ********* ******** *** ********* ******* **********       **** ******* ********* ******** ** ********* **********       **** ***** *** ******** ** ******       ** *********** ********* ******** ** ******       ********* ***** *** ******* ** ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩