Complaints

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 2/3/2023, I received medical services at the Northwest ******* Orthopaedic Surgery Center, which were self-paid based on the upfront payment requirement of $6552.04. I was informed that all charges had been settled then, and no further payment was due. I honored this obligation and made the full payment, as I am committed to meeting my financial responsibilities promptly and professionally.To my surprise, I received a bill dated 9/15/2023, seven months later, indicating an outstanding balance of $252.00 (Account #******. This was unexpected and inconsistent with the information provided at the time of service. Moreover, the bill included a statement warning that if the payment were not received within 30 days, it would be sent to a third-party collection agency. This situation has raised concerns about the accuracy of their billing process and the impact it could have on my credit and financial standing.Given the significant time that has elapsed since my initial visit and payment, I was led to believe that all matters related to my services had been addressed. This recent bill has created confusion and apprehension regarding my financial obligations and the facility's billing practices.As a self-paying patient, I take great care to fulfill my financial responsibilities accurately and on time. It is important to me that this matter is resolved consistently with professionalism, transparency, and fairness.Considering the information provided to me during my visit and the absence of any prior communication regarding an outstanding balance, I respectfully request that the billed amount of $252.00 be forgiven. This will not only alleviate my concerns regarding the accuracy of the billing process but also ensure that I can maintain trust and confidence in your facility's financial practices.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had surgery at NW GA Orthopaedic Surgery Center on 08/30/2022. On 9/22/22 I was billed $106.60, which I paid in full by phone with a customer service rep on 10/03/22. I received payment confirmation #*******, and my bank account was debited $106.60.On 11/04/22, I received a duplicate bill for $106.60. I called the ** Surgery Center and spoke w/ ****, CSR. He stated my account has a zero balance and that bill was sent in error. **** said he would make sure no further statements were sent On 12/12/22, I received yet another bill for $106.60. I called the ** Surgery Center again and spoke w/ ****, CSR. She confirmed their records show that I have a zero balance. **** said she would have a supervisor stop these duplicate bills from being sent to me.On 01/03/2023 I received a letter from the ** Surgery Center stating in part: "we are trying to determine if your unpaid account balance and your financial situation would qualify for our financial assistance program..." The letter was signed by ******* (no last name provided). Her title was given as *************** Specialist.I immediately called the ** Surgery Center and spoke with *******, ************. She claimed that the $106.60 was "written off". I told her there was nothing to "write off" since I paid that amount in full on 10/03/22. ******* would not provide her last name or her email address; however, she did state she would send me a letter confirming that I paid the bill and my account balance is zero.To date, I have not received any letter. In fact, when I had surgery again at the ** Georgia Orthopaedic Surgery Center on 01/24/2023, I received a bill for the new charges. This bill showed a "debt recovery" on 01/05/23 in the amount of $106.60.My complaint is this: the ** Georgia Orthopaedic Surgery Center is misrepresenting the fact that I paid my bill of $106.60 timely and in full on 10/03/22. Their records are false and misleading. I demand that they acknowledge I paid the $106.60 and that their records reflect this fact. There was absolutely no "debt recovery" and nothing to "write off".My account number w/ ** ******************************************* is: *****.

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