We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Data Storage

          American Megatrends, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Data Storage.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            06/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            This concerns a laptop computer I bought April of last year, not sure of the exact date. It was manufactured by American Megatrends **** located in the state of *******, U.S.A. I bought it from seller: rateyuso(16) via ***** I paid $330.16. I set up the computer, charged the battery but did not use it. But when I did, I discover the battery had discharged from 100% to 56% without any use. I have recharged the battery many times with the same result. Charge, then discharge after a few hours without any use. I contacted the seller and explained the problem. At first, they did not want to take any action. Eventually, they agreed to send me a replacement battery for me to install. I explained that I was not a computer technician that they would have to pay for the installation fee. I got an estimate of the cost and relayed that information to seller. Eventually, they agreed to send me the new battery and to pay the fee. Then, silence. I sent many emails and got no response. I then contacted **** and they said the their guarantee was over as 90 days had passed. I explained what had happened with the seller. I then, located the manufacturer and tried to contact them. I called their # listed on their site, but it is impossible to talk to anybody. I left several messages. No response.I then, sent a letter explaining the problem and got no answer. I tried to send an email but their system does not accept emails from gmail.com or yahoo.com. I don't know what else to do in terms of contacting American Megatrends. My complaint about a faulty product was withing American Megatrends year's guarantee for their product. American Megatrends is the ultimate responsible as they manufactured the product--laptop computer--that is not working properly. I don't know if the problem is the battery or something else. The battery has to be from American Megatrends. No other battery can be used.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 34

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          5555 Oakbrook Pkwy Ste 200

          Norcross, GA 30093-2286

          Visit Website
          (770) 263-8680

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.